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 Post subject: iZettle & tips.
PostPosted: Fri Jun 22, 2018 6:40 pm 
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Joined: Sun Oct 16, 2005 12:07 am
Posts: 2596
Location: Hampshire (HC)
Although I believe it has been around for a few months, I have only just discovered that it is possible to set up a tipping prompt on iZettle.

Having now set it up, everybody, so far, (all three of them!) has hit the 'no' button! :cry:

Has anyone using iZettle, with the tipping prompt, noticed an upturn in tips?? :oops:


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 Post subject: Re: iZettle & tips.
PostPosted: Fri Jun 22, 2018 6:52 pm 
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Joined: Sat Apr 01, 2006 11:47 pm
Posts: 19186
Location: Stamford Britains prettiest town till SKDC ruined it
never tried it but I do very few card transactions anyway

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 Post subject: Re: iZettle & tips.
PostPosted: Fri Jun 22, 2018 6:56 pm 
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Joined: Tue Sep 21, 2010 7:35 pm
Posts: 1855
Nope, never been tipped when paying by card - I think they use them just so they don't have to.

We have an option to add a percentage of the fare as a tip (cabcard), but in order to do that you have to ask the customer if they'd like to tip, embarrasing. When they say yes and I ask 'how much, 10, 20, 30% ? ' They then want to know how much that is as they cant work it out. They much prefer to just round it up or take 50p for yourself.


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 Post subject: Re: iZettle & tips.
PostPosted: Sat Jun 23, 2018 2:40 pm 
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Joined: Sun Oct 16, 2005 12:07 am
Posts: 2596
Location: Hampshire (HC)
Recently, I was asking if it was OK to round up the odds 'to cover my costs.' Most people went along with it without batting an eyelid.

I'll give the tip prompt a few more weeks but I may go back to my old method.


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 Post subject: Re: iZettle & tips.
PostPosted: Sat Jun 23, 2018 7:47 pm 
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Joined: Wed Sep 03, 2003 7:30 pm
Posts: 54026
Location: 1066 Country
cabbyman wrote:

Has anyone using iZettle, with the tipping prompt, noticed an upturn in tips?? :oops:

I didn't know it had one.

I think I would get the hump if a punter declined to tip if requested, so maybe it's best I don't use it.

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 Post subject: Re: iZettle & tips.
PostPosted: Sat Jun 23, 2018 8:00 pm 
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Joined: Sun Oct 16, 2005 12:07 am
Posts: 2596
Location: Hampshire (HC)
Go into 'settings,' 'cards.' The option is there to turn on tipping prompt.

I must admit that it is a bit deflating when you hear someone hit the 'no' button.


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