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blackpool
 Post subject: Re: Returning goods
PostPosted: Mon Jun 09, 2014 9:30 pm 
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Posts: 2406
grandad wrote:
blackpool wrote:
Ill hesitate in naming them yet ! As ive not finished.Thanks for the info,ill try the cc company route first sussex and it was slightly less than 100 quid.Its become a point of principle.Too cut a long story short bought over phone for 95 quid with 2 year warranty.Battery fails on me after 5 months,ring up to explain and told thell have to have it back to be tested.Told him have had to replace it because cant be off the road for a week or more.I had to pay their courier 27 quid to send back ! So rang me yesterday "weve found the battery to be defective so will send you a new one" sorry would prefer a refund.Final offer were willing to give you 60 quid as youve had it five months,your loss with postage.If it wasnt such a long drive i might be tempted to hand deliver it back !!!! Thanks for info
I take it the price of £95 was without the postage. In which case the full price was over £100. :wink:

It was quoted as free postage,although the reciept states postage was 9.99 ? Confused,you will be.Same courier to return it 27 pound.....
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blackpool
 Post subject: Re: Returning goods
PostPosted: Tue Jun 10, 2014 6:10 pm 
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Posts: 2406
Got in contact with CC and they said get in touch with trading standards ! Under 100 quid and 5 months is to much time passed.Probally going to have to wipe my mouth and get over it !!
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wannabeeahack
 Post subject: Re: Returning goods
PostPosted: Tue Jun 10, 2014 6:12 pm 
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Joined: Tue Apr 29, 2008 4:06 pm
Posts: 24391
Location: Twixt Heaven and Hell, but nearest Hell
blackpool wrote:
Got in contact with CC and they said get in touch with trading standards ! Under 100 quid and 5 months is to much time passed.Probally going to have to wipe my mouth and get over it !!


quick

accept the replacement....

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blackpool
 Post subject: Re: Returning goods
PostPosted: Tue Jun 10, 2014 9:12 pm 
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Joined: Wed Sep 30, 2009 10:37 pm
Posts: 2406
wannabeeahack wrote:
blackpool wrote:
Got in contact with CC and they said get in touch with trading standards ! Under 100 quid and 5 months is to much time passed.Probally going to have to wipe my mouth and get over it !!


quick

accept the replacement....

Yes reckon ill have to,battery i have just put on will proballly last for ever !!!
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sunset
 Post subject: Re: Returning goods
PostPosted: Tue Jun 10, 2014 9:18 pm 
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Joined: Wed Nov 17, 2010 12:12 am
Posts: 233
Try selling the replacement on Gumtree
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blackpool
 Post subject: Re: Returning goods
PostPosted: Tue Jun 10, 2014 9:24 pm 
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Posts: 2406
sunset wrote:
Try selling the replacement on Gumtree

Thanks,i could sell it here or use it easy enough.It was more a point of principle,you ever get the feeling some one is having one over on you :evil:
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bloodnock
 Post subject: Re: Returning goods
PostPosted: Tue Jun 10, 2014 10:41 pm 
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100% refund plus cost of P&P, the Battery was Faulty or not fit for purpose, either way you should be due a full refund if it had a 2 year warrranty.

Take it up with Trading standards.
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blackpool
 Post subject: Re: Returning goods
PostPosted: Tue Jun 10, 2014 10:44 pm 
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Posts: 2406
bloodnock wrote:
100% refund plus cost of P&P, the Battery was Faulty or not fit for purpose, either way you should be due a full refund if it had a 2 year warrranty.

Take it up with Trading standards.

Obviously i agree with you,the way they look at it is i used it for 5 months !
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grandad
 Post subject: Re: Returning goods
PostPosted: Wed Jun 11, 2014 5:07 am 
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Posts: 20130
blackpool wrote:
bloodnock wrote:
100% refund plus cost of P&P, the Battery was Faulty or not fit for purpose, either way you should be due a full refund if it had a 2 year warrranty.

Take it up with Trading standards.

Obviously i agree with you,the way they look at it is i used it for 5 months !

The way they look at it is irrelevant. It is the law. You could have used it for 1 year and 11 months and still be entitled to a full refund.

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Grandad,
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blackpool
 Post subject: Re: Returning goods
PostPosted: Wed Jun 11, 2014 9:19 am 
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Joined: Wed Sep 30, 2009 10:37 pm
Posts: 2406
grandad wrote:
blackpool wrote:
bloodnock wrote:
100% refund plus cost of P&P, the Battery was Faulty or not fit for purpose, either way you should be due a full refund if it had a 2 year warrranty.

Take it up with Trading standards.

Obviously i agree with you,the way they look at it is i used it for 5 months !

The way they look at it is irrelevant. It is the law. You could have used it for 1 year and 11 months and still be entitled to a full refund.

Been on to trading standards and basically if hes offering to replace it theres not a lot you can do.Hes entitled to charge you for postage to send it back aswell im told.Guess the moral of the story is buy local then at least when you have a dispute you 'can wing it at em'!!
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wannabeeahack
 Post subject: Re: Returning goods
PostPosted: Wed Jun 11, 2014 11:13 am 
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Joined: Tue Apr 29, 2008 4:06 pm
Posts: 24391
Location: Twixt Heaven and Hell, but nearest Hell
grandad wrote:
blackpool wrote:
bloodnock wrote:
100% refund plus cost of P&P, the Battery was Faulty or not fit for purpose, either way you should be due a full refund if it had a 2 year warrranty.

Take it up with Trading standards.

Obviously i agree with you,the way they look at it is i used it for 5 months !

The way they look at it is irrelevant. It is the law. You could have used it for 1 year and 11 months and still be entitled to a full refund.


I dont think so, a years warranty is statutory (though you have to let them fix or replace) the 2 year warranty is their own to implement as they see fit, again, fix or replace is by their choice, always is

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