grandad wrote:
Energy company sent me an email yesterday stating that they were increasing my direct debit from 19 September to cover the increase in fuel price. They included their estimate of my usage over the next 6 months and took off my current credit balance of around £180.00. I contacted them on their autobot system and eventually got into a queue to speak to a person. I was number 190 in the queue.
I waited patiently for over an hour to get to speak to the person (via text) and asked why my direct debit was being increased BEFORE the new price comes in on October 1st by which time my credit balance will be around £260.00 and also why their calculation did not include the £66.00 per month already promised from the Government let alone any additional help that may be forthcoming. He eventually came back and asked how much I wanted to increase my direct debit to. I said that until we know what additional help will be coming that as I am in credit I would like to keep the direct debit the same for September and review it again in October.
He agreed to leave it the same.
They wanted me to increase the DD by £104.00 per month. Money grabbing gits. I wonder how many people just let them increase their DD by more than necessary.
they did that to me last year 6 months before my fixed price deal came to an end
Basically what they are trying to do is get people to pay them enough now to finance the purchases at the current high wholesale prices and run up a big credit balance
mine is currently over £250.00 but that will start to drop come October although i suspect they will up my DD soon before the new prices come in.
With my provider you can log into your account and adjust your DD amount so if they put it up you can usually adjust it down again.
without speaking to someone