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Automated booking system
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Author:  Mr PH [ Sun Dec 09, 2012 2:28 pm ]
Post subject:  Automated booking system
A local PH company has an automated booking system. Repeat customers will be identified by phone number and go through an automated menu, press 1 for your home address etc. The Pick up address, time and name is sent to the Autocab data head but no destination. The driver then enters destination plot on pick up. Is this legal?
Author:  Nidge2 [ Sun Dec 09, 2012 3:13 pm ]
Post subject:  Re: Automated booking system
Mr PH wrote:
A local PH company has an automated booking system. Repeat customers will be identified by phone number and go through an automated menu, press 1 for your home address etc. The Pick up address, time and name is sent to the Autocab data head but no destination. The driver then enters destination plot on pick up. Is this legal?



It's call popping I think, yes it's legal.
Author:  toots [ Sun Dec 09, 2012 4:15 pm ]
Post subject:  Re: Automated booking system
They had that on the system at the place I used work it was called 'IVOR'. I hated it tbh :lol:
Author:  Mr PH [ Sun Dec 09, 2012 5:40 pm ]
Post subject:  Re: Automated booking system
I always though there had to be a pickup time, address, name and destination to a legal PH booking.
Author:  Sussex [ Sun Dec 09, 2012 5:41 pm ]
Post subject:  Re: Automated booking system
Mr PH wrote:
Is this legal?

I'm interested to find out why you think it wouldn't be.

Is it that your local PH conditions insist on a destination?

If so then it doesn't accord with those conditions, but in my view those conditions are mad.
Author:  Mr PH [ Sun Dec 09, 2012 6:40 pm ]
Post subject:  Re: Automated booking system
Ok . I must have the destination requirement wrong then.
Author:  United Taxis 11 [ Sun Dec 09, 2012 8:39 pm ]
Post subject:  Re: Automated booking system
my firm does that if the workers are busy but again only if the number has been used before at the same address and if before when the people have phoned and say they need a low car the workers type it into the system and save so if they phone again and the auto system answers it also tells the driver that the customers need a low car we use autocab d21 data heads
Author:  United Taxis 11 [ Sun Dec 09, 2012 9:02 pm ]
Post subject:  Re: Automated booking system
http://i1135.photobucket.com/albums/m62 ... 1355083032

This is what our system says for the customer name when the auto call takes it
Author:  Sussex [ Sun Dec 09, 2012 10:46 pm ]
Post subject:  Re: Automated booking system
Mr PH wrote:
Ok . I must have the destination requirement wrong then.

Some councils do have that requirement, so you might not be wrong.

But in this day and age I think such a requirement is bonkers.
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