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Rival firm trying to scupper new company
http://www.taxi-driver.co.uk/phpBB2/viewtopic.php?f=1&t=22313		 Page 1 of 2
Author:  lestaxi1 [ Sun May 26, 2013 9:01 pm ]
Post subject:  Rival firm trying to scupper new company
Hi there,
I have just joined the forum and enjoyed reading various topics.
I wonder if you can enlighten me on a forthcoming issue
A group of us have left a large Taxi company to set up on our own (breakaway group)
We know that when we go live in about 6 weeks that various drivers at our old company will bombard our new number to cause havoc in the office.

They will probably withhold numbers so we can't prove who it is,We are getting a BT phone system in and they have said they can't block withheld numbers :-(
Has anyone had experience of this and how did you deal with it?
Hoping someone can help on this
Thanks Brian
Author:  Tico [ Sun May 26, 2013 10:44 pm ]
Post subject:  Re: Rival firm trying to scupper new company
=D> =D> =D>

well done at having got away from the other firm and set up you selfs i really do hope it work out ok

it wont be drivers doing it anyway unless you lot are unpopular with them anyway you may find some are waiting for you launch an want to join you later
Author:  wannabeeahack [ Sun May 26, 2013 10:48 pm ]
Post subject:  Re: Rival firm trying to scupper new company
If its an unknown or witheld number dont answer it
Author:  Tico [ Sun May 26, 2013 10:53 pm ]
Post subject:  Re: Rival firm trying to scupper new company
that idea get phone with caller id screen
Author:  wannabeeahack [ Mon May 27, 2013 1:32 am ]
Post subject:  Re: Rival firm trying to scupper new company
Tico wrote:
that idea get phone with caller id screen


it wont show witheld numbers though
Author:  Chester J.D. [ Mon May 27, 2013 2:36 am ]
Post subject:  Re: Rival firm trying to scupper new company
wannabeeahack wrote:
If its an unknown or witheld number dont answer it


The problem with that is a lot of Hotels and Businesses withhold their numbers...
Author:  toots [ Mon May 27, 2013 6:16 am ]
Post subject:  Re: Rival firm trying to scupper new company
If they do ring it will only last a short while the novelty will soon wear thin imo.
Author:  o-marek [ Mon May 27, 2013 7:14 am ]
Post subject:  Re: Rival firm trying to scupper new company
the new thing always is born in pain...
Author:  edders23 [ Mon May 27, 2013 8:17 am ]
Post subject:  Re: Rival firm trying to scupper new company
Put up with it for the first month BUT keep a log of times of calls and if they were no pick ups and if there is a lot of these then hand a copy of the log to the police and the licencing officer with a complaint of harassment. Once there is the possibility of criminal charges or an investigation by the licensing team it will stop
Author:  wannabeeahack [ Mon May 27, 2013 8:33 am ]
Post subject:  Re: Rival firm trying to scupper new company
OK, answer the calls, if its NOT a business (hotel, coach firm, etc, etc) ask for a contact number to ring them back on if its to BOOK a job as your very busy, if they give a number ring it on your mobile as you have the caller on the landline....

it should be engaged
Author:  Nidge2 [ Mon May 27, 2013 9:15 am ]
Post subject:  Re: Rival firm trying to scupper new company
Get a booking system with call popping and get a credit or debit card facilities in the office. If you get a hoax call for a long job ask them for payment by card, if they go ermm ermmm blacklist the number (if you can) because you'll know it's a hoax call.
Author:  gusmac [ Mon May 27, 2013 10:31 am ]
Post subject:  Re: Rival firm trying to scupper new company
Get a contact number and phone back to confirm the details, before you send a cab.
Get caller display.

As others have said, it will only be for a while until the novelty wears off.
Author:  lestaxi1 [ Mon May 27, 2013 10:52 am ]
Post subject:  Re: Rival firm trying to scupper new company
Thanks for you help everyone,I think keeping notes etc will help but it wont be easy in a small office when we are busy :x
We know it will happen and it will be quite disruptive,I have thought along the lines of letting the Taxi inspector know this has been (promised to us) so as to pre warn and build up a stronger case.
It's not so much as taking a false booking but can you imagine on day one up to 20 drivers just simply ringing our number and hanging up between jobs,that's really going to slow our operator down and make it difficult for customers to get through quickly.
I'm sure it will die down eventually but you can see my concern.
Cheers
Author:  wannabeeahack [ Mon May 27, 2013 1:05 pm ]
Post subject:  Re: Rival firm trying to scupper new company
Dont worry, its not owner drivers on other bases that ring, they will be on your side

Other base owners might have a nose and ring for prices, hoax jobs are few and far between
Author:  Sussex [ Mon May 27, 2013 3:48 pm ]
Post subject:  Re: Rival firm trying to scupper new company
lestaxi1 wrote:
They will probably withhold numbers so we can't prove who it is,We are getting a BT phone system in and they have said they can't block withheld numbers :-(

But you don't have to answer them, or if you do don't send a car.

Or ask for the number to ring the customer when near.
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