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 Post subject: Customer complaint...
PostPosted: Fri Feb 14, 2014 1:03 pm 
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I did a school run for 4 1/2 years, it changed hands last july/september (i didnt bid on it), it seems the new contractor is running 30 minutes later than i did in the mornings (arriving at 9am, or late each day at the school), the outbound pickup is 4.40pm, he states its 4.50 and his car has another job to do "he has to keep busy", when he couldnt do it one night he didnt tell anyone or tell the car covering it where to pick the kids up.

A parent rang him only to be told "ring county if you want but they will only tell you what im telling you", he didnt offer a client complaint form (as required by county)

He also takes calls whilst driving, sometimes stopping to book a job, but a pupil has a few pictures on her mobile of him holding his phone while driving


another under priced job i think

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PostPosted: Fri Feb 14, 2014 2:36 pm 
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Joined: Thu Dec 15, 2011 8:45 am
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Location: Braintree, Essex.
wannabeeahack wrote:
I did a school run for 4 1/2 years, it changed hands last july/september (i didnt bid on it), it seems the new contractor is running 30 minutes later than i did in the mornings (arriving at 9am, or late each day at the school), the outbound pickup is 4.40pm, he states its 4.50 and his car has another job to do "he has to keep busy", when he couldnt do it one night he didnt tell anyone or tell the car covering it where to pick the kids up.

A parent rang him only to be told "ring county if you want but they will only tell you what im telling you", he didnt offer a client complaint form (as required by county)

He also takes calls whilst driving, sometimes stopping to book a job, but a pupil has a few pictures on her mobile of him holding his phone while driving


another under priced job i think



If he's under priced it tough, he put the price in so he's got to suck it and see.


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PostPosted: Fri Feb 14, 2014 8:34 pm 
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the local plod will be interested in the pic of him using the phone while driving.


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PostPosted: Fri Feb 14, 2014 9:44 pm 
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roythebus wrote:
the local plod will be interested in the pic of him using the phone while driving.


her word against his, a video woulda been better but he has already taken her phone off her once

and he has hugged the older girl that travels in the car

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PostPosted: Sat Feb 15, 2014 1:17 am 
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wannabeeahack wrote:
roythebus wrote:
the local plod will be interested in the pic of him using the phone while driving.


her word against his, a video woulda been better but he has already taken her phone off her once

and he has hugged the older girl that travels in the car

Allegedly! :wink:

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PostPosted: Sat Feb 15, 2014 12:35 pm 
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grandad wrote:
wannabeeahack wrote:
roythebus wrote:
the local plod will be interested in the pic of him using the phone while driving.


her word against his, a video woulda been better but he has already taken her phone off her once

and he has hugged the older girl that travels in the car

Allegedly! :wink:


photos of that may exist too.....this the age of kids having mobile phones

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