Taxi Driver Online :: View topic - How can I deal with this?

Bank and get a refund. They might suspend your account until the matter is sorted out though.

A year ago I bought a new computer from PC world. I signed up for Knowhow cloud at a cost of £30 per year. The first year being free. The renewal was due last month. The £30 went out of my account but I got an email from Knowhow saying that they were unable to collect my money so my account was suspended. I got no where with them on the phone so I disputed it with the bank. The bank don't want to know because I did authorise a payment. I have just been back in touch with Knowhow and they told me that my account was closed last year and a new one opened. The new details are not mine. the name and email address are wrong. However they are refusing to refund the money because all the card details are correct and the bank are refusing to refund the money because I authorised the use of the bank details.
Annoyed!!!

grandad wrote:

on a serious note, why mate?

ven2112 wrote:

on a serious note, why mate?

Coz I was a t***!

Nidge2 wrote:

Bank and get a refund. They might suspend your account until the matter is sorted out though.

Bank are not interested because a transaction was authorised. Just not this one.

firstly make sure no more payments can be collected

grandad wrote:

Nidge2 wrote:

Bank and get a refund. They might suspend your account until the matter is sorted out though.

Bank are not interested because a transaction was authorised. Just not this one.

Don't know why your bank aren't interested they should be its fraud if you don't get what you paid for or that's what my bank said when something similar happened to me.

The bank aren't interested because I had authorised a payment to go to Knowhow on the date that it was taken. The fact that the payment was not used for my computer backup is not their problem, they say. It is Knowhow who should sort it out but that is proving impossible because as far as they are concerned I have opened and closed multiple accounts.

I can't work out how they get people to pay for cloud storage.

Author:	grandad [ Thu Feb 18, 2016 1:26 pm ]
Post subject:	How can I deal with this?
A year ago I bought a new computer from PC world. I signed up for Knowhow cloud at a cost of £30 per year. The first year being free. The renewal was due last month. The £30 went out of my account but I got an email from Knowhow saying that they were unable to collect my money so my account was suspended. I got no where with them on the phone so I disputed it with the bank. The bank don't want to know because I did authorise a payment. I have just been back in touch with Knowhow and they told me that my account was closed last year and a new one opened. The new details are not mine. the name and email address are wrong. However they are refusing to refund the money because all the card details are correct and the bank are refusing to refund the money because I authorised the use of the bank details. Annoyed!!!

Author:	edders23 [ Thu Feb 18, 2016 1:48 pm ]
Post subject:	Re: How can I deal with this?
this sounds like a police matter as it is identity theft surely ?

Author:	Nidge2 [ Thu Feb 18, 2016 2:34 pm ]
Post subject:	Re: How can I deal with this?
Bank and get a refund. They might suspend your account until the matter is sorted out though.

Author:	grandad [ Thu Feb 18, 2016 3:20 pm ]
Post subject:	Re: How can I deal with this?
Nidge2 wrote: Bank and get a refund. They might suspend your account until the matter is sorted out though. Bank are not interested because a transaction was authorised. Just not this one.

Author:	MR T [ Thu Feb 18, 2016 4:53 pm ]
Post subject:	Re: How can I deal with this?
Trading standards

Taxi Driver Online http://www.taxi-driver.co.uk/phpBB2/

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Author:	trotskys twin [ Thu Feb 18, 2016 4:58 pm ]
Post subject:	Re: How can I deal with this?
Call your Union no problem for them oops yer Tory vermin aint yer oh well ring Gideon he might talk to his mates the BANKSTERS!!

Author:	ven2112 [ Thu Feb 18, 2016 6:09 pm ]
Post subject:	Re: How can I deal with this?
grandad wrote: A year ago I bought a new computer from PC world. I signed up for Knowhow cloud at a cost of £30 per year. The first year being free. The renewal was due last month. The £30 went out of my account but I got an email from Knowhow saying that they were unable to collect my money so my account was suspended. I got no where with them on the phone so I disputed it with the bank. The bank don't want to know because I did authorise a payment. I have just been back in touch with Knowhow and they told me that my account was closed last year and a new one opened. The new details are not mine. the name and email address are wrong. However they are refusing to refund the money because all the card details are correct and the bank are refusing to refund the money because I authorised the use of the bank details. Annoyed!!! on a serious note, why mate?

Author:	grandad [ Thu Feb 18, 2016 6:11 pm ]
Post subject:	Re: How can I deal with this?
ven2112 wrote: grandad wrote: A year ago I bought a new computer from PC world. I signed up for Knowhow cloud at a cost of £30 per year. The first year being free. The renewal was due last month. The £30 went out of my account but I got an email from Knowhow saying that they were unable to collect my money so my account was suspended. I got no where with them on the phone so I disputed it with the bank. The bank don't want to know because I did authorise a payment. I have just been back in touch with Knowhow and they told me that my account was closed last year and a new one opened. The new details are not mine. the name and email address are wrong. However they are refusing to refund the money because all the card details are correct and the bank are refusing to refund the money because I authorised the use of the bank details. Annoyed!!! on a serious note, why mate? Coz I was a t***!

Author:	Sussex [ Thu Feb 18, 2016 10:52 pm ]
Post subject:	Re: How can I deal with this?
grandad wrote: ven2112 wrote: on a serious note, why mate? Coz I was a t***! And that is the beginning, the middle and the end of it.

Author:	wannabeeahack [ Thu Feb 18, 2016 11:15 pm ]
Post subject:	Re: How can I deal with this?
firstly make sure no more payments can be collected

Author:	toots [ Fri Feb 19, 2016 12:13 am ]
Post subject:	Re: How can I deal with this?
grandad wrote: Nidge2 wrote: Bank and get a refund. They might suspend your account until the matter is sorted out though. Bank are not interested because a transaction was authorised. Just not this one. Don't know why your bank aren't interested they should be its fraud if you don't get what you paid for or that's what my bank said when something similar happened to me.

Author:	grandad [ Fri Feb 19, 2016 7:53 am ]
Post subject:	Re: How can I deal with this?
wannabeeahack wrote: firstly make sure no more payments can be collected Done that.

Author:	grandad [ Fri Feb 19, 2016 7:58 am ]
Post subject:	Re: How can I deal with this?
toots wrote: grandad wrote: Nidge2 wrote: Bank and get a refund. They might suspend your account until the matter is sorted out though. Bank are not interested because a transaction was authorised. Just not this one. Don't know why your bank aren't interested they should be its fraud if you don't get what you paid for or that's what my bank said when something similar happened to me. The bank aren't interested because I had authorised a payment to go to Knowhow on the date that it was taken. The fact that the payment was not used for my computer backup is not their problem, they say. It is Knowhow who should sort it out but that is proving impossible because as far as they are concerned I have opened and closed multiple accounts.

Author:	Nidge2 [ Fri Feb 19, 2016 8:26 am ]
Post subject:	Re: How can I deal with this?
grandad wrote: The bank aren't interested because I had authorised a payment to go to Knowhow on the date that it was taken. The fact that the payment was not used for my computer backup is not their problem, they say. It is Knowhow who should sort it out but that is proving impossible because as far as they are concerned I have opened and closed multiple accounts. Sounds like your best closing the whole lot and admitting defeat. Knowhow aren't going to budge on this one by the sounds of it. I can't work out how they get people to pay for cloud storage. There's free storage options out there for photos and data.

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Author:	grandad [ Fri Feb 19, 2016 9:11 am ]
Post subject:	Re: How can I deal with this?
Nidge2 wrote: I can't work out how they get people to pay for cloud storage. Me neither. I have an external hard drive connected to the computer for back up purposes and I still let myself get mugged.