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 Post subject: GRRRRRRRRR
PostPosted: Sat Apr 30, 2016 9:44 pm 
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I picked up 3 passengers on a 2 drop job, a full circle of town, as soon as i pressed POB the base op cleared it and sent a time critical pickup from near my 2nd drop on the original job..............

2nd job passenger had booked at 09.20 for a 10am pickup for a 10.10am drop to catch a 10.19 train....i picked them up at 10.09, train was gone

so i get it in the neck, base op blamed ME, passenger refused to pay (£5) and said my firm was rubbish, he had a £100 day ticket fot something in Nottingham and would be chasing for a refund off us.....



told him it wasnt my firm

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 Post subject: Re: GRRRRRRRRR
PostPosted: Sun May 01, 2016 5:14 pm 
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wannabeeahack wrote:
I picked up 3 passengers on a 2 drop job, a full circle of town, as soon as i pressed POB the base op cleared it and sent a time critical pickup from near my 2nd drop on the original job..............

2nd job passenger had booked at 09.20 for a 10am pickup for a 10.10am drop to catch a 10.19 train....i picked them up at 10.09, train was gone

so i get it in the neck, base op blamed ME, passenger refused to pay (£5) and said my firm was rubbish, he had a £100 day ticket fot something in Nottingham and would be chasing for a refund off us.....



told him it wasnt my firm

Not sure I would have taken a booking to the station that was running late due to the above.

A good firm with good operators shouldn't take a job with that short a time between pick up and train, and to be honest if the punter was that bothered he should have made the booking for an earlier time.

And as the job only went a £5 I'm guessing it wasn't far so he could have walked.

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 Post subject: Re: GRRRRRRRRR
PostPosted: Sun May 01, 2016 6:48 pm 
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Sussex wrote:
wannabeeahack wrote:
I picked up 3 passengers on a 2 drop job, a full circle of town, as soon as i pressed POB the base op cleared it and sent a time critical pickup from near my 2nd drop on the original job..............

2nd job passenger had booked at 09.20 for a 10am pickup for a 10.10am drop to catch a 10.19 train....i picked them up at 10.09, train was gone

so i get it in the neck, base op blamed ME, passenger refused to pay (£5) and said my firm was rubbish, he had a £100 day ticket fot something in Nottingham and would be chasing for a refund off us.....



told him it wasnt my firm

Not sure I would have taken a booking to the station that was running late due to the above.

A good firm with good operators shouldn't take a job with that short a time between pick up and train, and to be honest if the punter was that bothered he should have made the booking for an earlier time.

And as the job only went a £5 I'm guessing it wasn't far so he could have walked.



exactly 2 miles, inclement weather, no easy or fast footpath

i only saw 2 cars logged on, but thats not my fault is is, the time of the booking didnt register when i accpted it

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 Post subject: Re: GRRRRRRRRR
PostPosted: Sun May 01, 2016 10:07 pm 
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wannabeeahack wrote:
I picked up 3 passengers on a 2 drop job, a full circle of town, as soon as i pressed POB the base op cleared it and sent a time critical pickup from near my 2nd drop on the original job..............

2nd job passenger had booked at 09.20 for a 10am pickup for a 10.10am drop to catch a 10.19 train....i picked them up at 10.09, train was gone

so i get it in the neck, base op blamed ME, passenger refused to pay (£5) and said my firm was rubbish, he had a £100 day ticket fot something in Nottingham and would be chasing for a refund off us.....



told him it wasnt my firm

Our system doesn't allow the office to clear a data car.

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 Post subject: Re: GRRRRRRRRR
PostPosted: Mon May 02, 2016 4:25 am 
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Location: Braintree, Essex.
grandad wrote:
Our system doesn't allow the office to clear a data car.


Are you sure, I thought all offices had "clear driver" option?


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 Post subject: Re: GRRRRRRRRR
PostPosted: Mon May 02, 2016 6:53 am 
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Nidge2 wrote:
grandad wrote:
Our system doesn't allow the office to clear a data car.


Are you sure, I thought all offices had "clear driver" option?

The convensional way to clear a car is to bring up the car number and press the minus key. On a manual car this clears but on a data car I get the message"you cannot manually clear a data car." or something like that.

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 Post subject: Re: GRRRRRRRRR
PostPosted: Mon May 02, 2016 8:55 am 
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well, technicalities of how systems work, thats what they did, its cabdespatch but mercury also allows jobs to be sent once a car is POB on a previous job

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 Post subject: Re: GRRRRRRRRR
PostPosted: Wed May 04, 2016 5:40 pm 
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and today.....

our lad gets sent to Birmingham Int Station (NEC/trains) to pick up ???no name/no number??? but its the biggest account customer they have..

30 minutes after arriving it seems it should have read BHX...heads over to BHX.....still no name/number

after a further 30 minutes with the meet and greet board he gives up, heads back, tells base he cant find em, send another car

later he gets told they were in Costa Coffee and HE might have lost em the contract....

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 Post subject: Re: GRRRRRRRRR
PostPosted: Wed May 04, 2016 6:10 pm 
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wannabeeahack wrote:
and today.....

our lad gets sent to Birmingham Int Station (NEC/trains) to pick up ???no name/no number??? but its the biggest account customer they have..

30 minutes after arriving it seems it should have read BHX...heads over to BHX.....still no name/number

after a further 30 minutes with the meet and greet board he gives up, heads back, tells base he cant find em, send another car

later he gets told they were in Costa Coffee and HE might have lost em the contract....


someone needs to sort there staff out !! personally, i would have refused the job with no name/number


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 Post subject: Re: GRRRRRRRRR
PostPosted: Wed May 04, 2016 8:59 pm 
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wannabeeahack wrote:

later he gets told they were in Costa Coffee and HE might have lost em the contract....

Pi** poor operating might have lost them the contract, nothing more.

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 Post subject: Re: GRRRRRRRRR
PostPosted: Wed May 04, 2016 10:37 pm 
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Sussex wrote:
wannabeeahack wrote:

later he gets told they were in Costa Coffee and HE might have lost em the contract....

Pi** poor operating might have lost them the contract, nothing more.


I can see 2 of the cars jumping ship to the other base in town

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 Post subject: Re: GRRRRRRRRR
PostPosted: Thu May 05, 2016 4:36 am 
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Location: Braintree, Essex.
wannabeeahack wrote:
and today.....

our lad gets sent to Birmingham Int Station (NEC/trains) to pick up ???no name/no number??? but its the biggest account customer they have..

30 minutes after arriving it seems it should have read BHX...heads over to BHX.....still no name/number

after a further 30 minutes with the meet and greet board he gives up, heads back, tells base he cant find em, send another car

later he gets told they were in Costa Coffee and HE might have lost em the contract....


No name and no number = vvank base staff. They want sacking.


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 Post subject: Re: GRRRRRRRRR
PostPosted: Thu May 05, 2016 9:05 am 
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Joined: Tue Apr 29, 2008 4:06 pm
Posts: 24391
Location: Twixt Heaven and Hell, but nearest Hell
Nidge2 wrote:
wannabeeahack wrote:
and today.....

our lad gets sent to Birmingham Int Station (NEC/trains) to pick up ???no name/no number??? but its the biggest account customer they have..

30 minutes after arriving it seems it should have read BHX...heads over to BHX.....still no name/number

after a further 30 minutes with the meet and greet board he gives up, heads back, tells base he cant find em, send another car

later he gets told they were in Costa Coffee and HE might have lost em the contract....


No name and no number = vvank base staff. They want sacking.


so does his car, limp mode regular...........for 5 weeks now

hes been handing over £600 a week (less £100 fuel) to them, no reason not to fix it out of £500 a week is there

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