edders23 wrote:
typical council
your FOI needs to ask alternative questions such as how many minutes work was involved in processing the paperwork
councils are very good at hiding the fact they make money out of fees they are not supposed to
got this back today
Reference: 3884
Title: Processing times for public hire driver and vehicle applications
Date of reply: 29 March 2017
Summary:
Request for a breakdown of time taken to process for taxi licensing applications for both drivers and vehicles
Question 1
Can you supply me with a breakdown of the time taken to process the applications for both drivers and vehicles?
Our response:
New Driver Applications
Time (mins)
Initial contact, e.g. phone call/email
30
Subsequent telephone/letters
30
Application processing
120
Making badge
10
Producing paper licence and associated admin/finance checks
120
Mailings
5
Reception enq/badge issuing
15
Renewal of Existing Driver Applications / New Vehicles etc
Time (mins)
Initial contact, e.g. phone call/email
30
Subsequent telephone/letters
30
Application processing
60
Hackney test (where applicable)
60
Making badge
10
Producing paper licence and associated admin/finance checks
120
Mailings
5
Reception enq/badge issuing
15