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could this be overcharging?
http://www.taxi-driver.co.uk/phpBB2/viewtopic.php?f=1&t=34111
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Author:  grandad [ Thu Mar 21, 2019 3:43 pm ]
Post subject:  could this be overcharging?

Just had a call from someone looking for a price for a WAV. It is to go from an address in Syston, Leics to Leicester. A distance of 5.6 miles. We can't do it because firstly we don't have a WAV and secondly we wouldn't normally pick up from outside our area to go even further outside our area.
The first quote they got from a company in the City was £100 and the second company said that because it was a wheelchair job, they could charge double.

Author:  heathcote [ Thu Mar 21, 2019 4:59 pm ]
Post subject:  Re: could this be overcharging?

grandad wrote:
Just had a call from someone looking for a price for a WAV. It is to go from an address in Syston, Leics to Leicester. A distance of 5.6 miles. We can't do it because firstly we don't have a WAV and secondly we wouldn't normally pick up from outside our area to go even further outside our area.
The first quote they got from a company in the City was £100 and the second company said that because it was a wheelchair job, they could charge double.



Pity you did not point them towards the complaints procedure for the licensing area where they got those quotes as it is definitely overcharging,also it could be seen to be refusing a wheelchair job knowing full well that the prospective passenger would not accept that price.

Author:  StuartW [ Thu Mar 21, 2019 5:11 pm ]
Post subject:  Re: could this be overcharging?

heathcote wrote:
Pity you did not point them towards the complaints procedure for the licensing area where they got those quotes as it is definitely overcharging,also it could be seen to be refusing a wheelchair job knowing full well that the prospective passenger would not accept that price.


Yes, and recall what the judge said in the recent case involving the London HC driver:

Quote:
Whilst this case related to a TfL licensed Black Cab driver, Knowles J noted that “I have focussed in this judgment on London taxis fitted with taximeters because this appeal concerns such a vehicle. However, I hope it will be of assistance if I say something about private hire vehicles (PHVs) in London, and taxis and PHVs outside London, all of which are also subject to s 165… I see no basis for reaching a different conclusion in relation to hackney carriages outside London as compared with those in London.

“Providing an inflated fare estimate to a disabled passenger would in my view infringe s 165(4)(a) even though there may be no liability on the passenger (who may refuse to accept the estimate). To amplify what I have already said about taxi drivers providing inflated fare estimates if, for example, a licensed private hire company had a poster in the window of its office to the effect that there was a £50 surcharge for a wheelchair user, then that would amount be a contingent additional charge caught by s 165(4)(b). If this were not so then private hire companies could avoid taking disabled passengers without consequence which, for the reasons I have already given, would be inconsistent with the entire purpose of s 165.”


viewtopic.php?f=5&t=34010

Author:  wannabeeahack [ Thu Mar 21, 2019 8:18 pm ]
Post subject:  Re: could this be overcharging?

No offence is committed until the passenger is charged and they pay an inflated price, even then proof would be needed.

Author:  edders23 [ Thu Mar 21, 2019 8:23 pm ]
Post subject:  Re: could this be overcharging?

£100 from Syston to city centre :shock:

we do Syston to Stamford for £40 :roll: (well only when she needs to travel at times when no trains running)

Author:  heathcote [ Thu Mar 21, 2019 9:38 pm ]
Post subject:  Re: could this be overcharging?

wannabeeahack wrote:
No offence is committed until the passenger is charged and they pay an inflated price, even then proof would be needed.



Money does not have to change hands for offence to be committed under section 165.

Author:  Sussex [ Thu Mar 21, 2019 11:15 pm ]
Post subject:  Re: could this be overcharging?

wannabeeahack wrote:
No offence is committed until the passenger is charged and they pay an inflated price, even then proof would be needed.

That was my view until the judge in the case mentioned above said otherwise.

There a driver was accused and found guilty of overcharging/discrimination even though the customer didn't get in the cab, and no money having changed hands.

Author:  grandad [ Fri Mar 22, 2019 12:47 pm ]
Post subject:  Re: could this be overcharging?

wannabeeahack wrote:
No offence is committed until the passenger is charged and they pay an inflated price, even then proof would be needed.

That is not what the judge said in the above case.

Author:  wannabeeahack [ Tue Mar 26, 2019 8:38 am ]
Post subject:  Re: could this be overcharging?

So the note I have stating a charge for loading wheelchairs is enough to convict?

Author:  x-ray [ Tue Mar 26, 2019 11:11 am ]
Post subject:  Re: could this be overcharging?

wannabeeahack wrote:
So the note I have stating a charge for loading wheelchairs is enough to convict?


Yes.

Author:  wannabeeahack [ Tue Mar 26, 2019 10:13 pm ]
Post subject:  Re: could this be overcharging?

It also states that as a WAV is also (here) an e7 bus then bus rates apply

Author:  Sussex [ Wed Mar 27, 2019 11:52 pm ]
Post subject:  Re: could this be overcharging?

wannabeeahack wrote:
So the note I have stating a charge for loading wheelchairs is enough to convict?

Correct, and quote the recent case.

Author:  Sussex [ Wed Mar 27, 2019 11:52 pm ]
Post subject:  Re: could this be overcharging?

wannabeeahack wrote:
It also states that as a WAV is also (here) an e7 bus then bus rates apply

What £3 return?

OAPs free after 9.00am?

Author:  wannabeeahack [ Thu Mar 28, 2019 9:17 pm ]
Post subject:  Re: could this be overcharging?

Meter starts £3.60

Short wheelchair job ..... £8

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