Deliveroo customer says she caught laughing delivery riders eating her burgers in front of her after claiming her lunch had been delivered to her office
A Deliveroo customer has said she caught laughing riders for the firm eating her burgers in front of her after they claimed to have delivered her lunch to her office.
The woman said she ordered £50 worth of food from Almost Famous, on Great Northern Square in Manchester, for herself and two colleagues at lunchtime on Friday.
She then received a notification from the Deliveroo app which said a rider had tried to deliver the food and had left it by the entrance of her work's building in the city centre.
But after leaving the office to look for it she said the food was nowhere to be seen.
'I got a notification at 12.54pm saying they'd tried to deliver it and tried ringing the intercom but just left it by the entrance of the office walk,' she explained. 'Two minutes later, I walked down and it wasn't there.'
The Deliveroo customer added: 'I immediately thought my food had been stolen, so I contacted them and they said they couldn't refund me because the driver had been outside for eight minutes.
'This was still within the eight minutes, and I always see drivers hanging around outside the Pret round the corner, so I just thought I'd look there and I saw a bunch of people outside eating our burgers.
'I knew it was the drivers because they had our food on the table, and the exact same order number on the bag.
'I took a picture of them and they just laughed in my face and said "well, we're still getting paid for it". They couldn't care less, they just continued to eat it.'
The woman said she said the situation was 'so ridiculous' and many of her friends don't believe it happened. After seeing the drivers, she contacted Deliveroo and the restaurant.
'It was literally two minutes from getting the notification on my phone to say they were trying to deliver it to me getting downstairs,' she added. 'There was no way they waited.'
After finding out about the incident, Almost Famous reached out to the woman and delivered a replacement order, while the woman has also since had a refund from Deliveroo.
A spokesperson for Almost Famous said: 'We're just happy to see the Deliveroo drivers got a meal so good for their lunch, the Friday feeling was in full swing and the food just must have smelt that good they couldn't resist.
'All has been resolved with Deliveroo and the customer, we sent out a fresh meal to her office so she didn't miss out. All in lighthearted fun, we don't like to take things too seriously and just want to make dreams come true and make people happy in tough times. Who could be mad at those smug grins elbow deep in Bacon Bacon Everything.'
Deliveroo said it is investigating the circumstances surrounding around the incident.
A Deliveroo spokesperson said: 'We are very sorry to hear about this incident; we expect all the riders we work with to behave professionally at all times and this is a matter we take very seriously.
'We have apologised to the customer, offered a full refund and the restaurant prepared and delivered another order for them.
'We're also following up with the rider as a matter of urgency.'
Login
Register
FAQ
