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 Post subject: Re: Finance help
PostPosted: Thu Mar 26, 2020 1:50 pm 
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Joined: Sun Sep 30, 2012 9:40 am
Posts: 142
I do hope you get it sorted.
Black Horse have been very good they have even sent me a letter with a new payment date. But its on a month to month basis
A few colleges of mine have now sorted there finance out as well. Can't understand why Mercedes can't just sort it out over the phone for you Looks like there trying to get as many repayment in before they give any help
Which helps them and not you


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 Post subject: Re: Finance help
PostPosted: Thu Mar 26, 2020 2:13 pm 
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Joined: Sat Apr 01, 2006 10:47 pm
Posts: 13864
Location: Stamford Britains prettiest town till SKDC ruined it
x-ray wrote:
They’ve took the payment due today, I had enough in there to pay for it anyway. Hopefully they’ll be in touch before the next one is due.



I think they need reminding that at the moment you need that money to feed yourself perhaps getting their non responsiveness featured in the local rag

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 Post subject: Re: Finance help
PostPosted: Thu Mar 26, 2020 2:43 pm 
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Joined: Wed May 16, 2012 5:33 am
Posts: 5621
x-ray wrote:
They’ve took the payment due today, I had enough in there to pay for it anyway. Hopefully they’ll be in touch before the next one is due.

When did you contact them?

If this is the people you're dealing with then it says it can take up to ten working days to respond:

Mercedes Benz Finance wrote:
Financial difficulties

If you have concerns about your financial situation, please email us at mbfscv@daimler.com with your agreement number or vehicle registration, include the reason you require financial support and what level of support you need. Please title your email Coronavirus.

We’re getting lots of requests, so it may take us up to 10 working days to respond, but we’ll come back to you as quickly as possible.

https://www.mercedes-benz.co.uk/vans/en ... idEALw_wcB

And, amazingly, only three full working days have passed since this thread started, although if you'd said it was three weeks ago I'd have believed it :-o

And, of course, the ten days response time specified may have been written before the lockdown, which may have meant further staff reductions, difficulty in updating the website etc.

As I said, I'd wait until actually getting a response before reaching any conclusion, but it's a pity they've taken your latest payment in the meantime, but no doubt that's all automated and would have happened anyway without either you or them taking steps to actually stop it.


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 Post subject: Re: Finance help
PostPosted: Thu Mar 26, 2020 4:04 pm 
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Joined: Tue Oct 18, 2011 6:36 pm
Posts: 964
Thanks for the responses guys, it is appreciated =D>

It’s only a week since I contacted them so I’ll just have to wait and see.


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