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PostPosted: Wed Oct 16, 2019 9:38 am 
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Glasgow taxi drivers take first tests on knowledge of city and English speaking skills

https://www.glasgowlive.co.uk/news/glas ... t-17091692

Committee members at Unite the union’s Glasgow Cab Section sat the exam last week.

Union reps in Glasgow have become the first taxi drivers to be tested on their English and knowledge of the city as part of a new exam.

The test is being introduced to raise standards in the taxi and private hire industry following a sharp rise in passenger complaints.

Committee members at Unite the union’s Glasgow Cab Section, which will provide the Scottish Qualifications Authority course, sat the exam last week.

Figures recently revealed complaints made against cab companies in the city had more than doubled in five years.

Between 2014 and 2018, the number of incidents rose from 430 to 1,038. Glasgow is the second local authority in Scotland, after Dundee, to introduce the test, which will replace the current customer care course.

Calum Anderson, chairman of the Glasgow Cab Section, said: “With complaints against the taxi and private hire trades more than doubling over the past few years, it was self-evident something had to be done to improve the standards, and give the public the level of service befitting Scotland’s largest city.

“Following on from successes in Liverpool and Dundee, the Glasgow Cab Section presented the Scottish Vocational Qualification to Glasgow City Council Licensing who, led by councillor Alex Wilson, embraced the idea.

“As the Glasgow Cab Section will be a provider of the course, it was only correct we had committee members be the first to sit it.

“Everyone, regardless of years in the trade, took something from the course and are certain it will benefit the trade greatly in the long term.”

Over the past year, applicants have had their licence bids turned down after being unable to locate Glasgow landmarks.

In February, one man was denied a cab licence when he couldn’t identify the city chambers, despite standing inside the building opposite.

Glasgow City Council’s licensing committee has also dealt with numerous complaints about drivers pirating and over-charging fares.

It is hoped introducing the qualification will improve the level of customer service received by passengers.

Drivers will have to take nine mandatory units, including professional customer service, plan routes and fares, maintain the safety of the licensed vehicle and mobility and wheelchair assistance.

The course will start in January and is expected to cost between £300 and £400 per driver.

Existing licence holders who need to renew from April 1 next year will be required to complete their training before renewing their licence.


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PostPosted: Wed Oct 16, 2019 9:44 am 
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Quote:
Committee members at Unite the union’s Glasgow Cab Section, which will provide the Scottish Qualifications Authority course, sat the exam last week.


So one part of the trade will set the standard for who comes into the other parts of the trade, and for the rival private hire trade in particular? [-(

And Unite is testing Unite members to judge whether they're fit to work in the trade? [-X

And Unite is getting up to £400 a pop for administering the course? :-$

Conflict of interest, much? :roll:

Unite the Union wrote:
"Following on from successes in Liverpool and Dundee..."


You mean like the one in Liverpool that's just been dropped because it's been a disaster? :-s

Whole thing seems a bit of a dripping roast for Unite =P~


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PostPosted: Wed Oct 16, 2019 10:23 am 
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StuartW wrote:
Quote:
Committee members at Unite the union’s Glasgow Cab Section, which will provide the Scottish Qualifications Authority course, sat the exam last week.


So one part of the trade will set the standard for who comes into the other parts of the trade, and for the rival private hire trade in particular? [-(

And Unite is testing Unite members to judge whether they're fit to work in the trade? [-X

And Unite is getting up to £400 a pop for administering the course? :-$

Conflict of interest, much? :roll:

Unite the Union wrote:
"Following on from successes in Liverpool and Dundee..."


You mean like the one in Liverpool that's just been dropped because it's been a disaster? :-s

Whole thing seems a bit of a dripping roast for Unite =P~


Another case of someone (here its a representative body) ripping off those in the trade by charging for training which should be free of any cost.


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PostPosted: Wed Oct 16, 2019 10:31 am 
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heathcote wrote:
Another case of someone (here its a representative body) ripping off those in the trade by charging for training which should be free of any cost.


No need to be like that - I mean there's around 7,500 badgeholders in Glasgow, so they'll only be handing over something like £3 million for the courses :shock:

Wonder who'll be benefitting from all that cash 8-[


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PostPosted: Wed Oct 16, 2019 5:00 pm 
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the course is free to all union members

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PostPosted: Wed Oct 16, 2019 7:46 pm 
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jozefbloggz wrote:
the course is fee to all union members


freudian slip there then :lol: :lol: :lol:

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PostPosted: Wed Oct 16, 2019 10:01 pm 
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Quote:
Committee members at Unite the union’s Glasgow Cab Section, which will provide the Scottish Qualifications Authority course,

Image

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PostPosted: Thu Oct 17, 2019 12:07 am 
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According to Unite the course doesn't actually include English or 'knowledge' at all.

Unite Glasgow Cab Section wrote:
Never let the truth get in the way of a good story as the saying goes.

The SVQ course involves neither a knowledge test of the city or English speaking test. We contacted Glasgow Live this morning to have this headline corrected.

We also had contact from the Evening News interested in doing a piece, however this was cancelled as soon as we pointed out the inaccuracies in the headline.

The only other correction is the cost of the course, as any Taxi Drivers joining Unites Cab Section will receive it, along with many other benefits, included with their membership.


New English and knowledge tests have been reported from Glasgow in the past, so has that all been nonsense?

Or is that a completely separate element to the process of getting a badge? :-s


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PostPosted: Thu Oct 17, 2019 5:24 pm 
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StuartW wrote:
According to Unite the course doesn't actually include English or 'knowledge' at all.

Unite Glasgow Cab Section wrote:
Never let the truth get in the way of a good story as the saying goes.

The SVQ course involves neither a knowledge test of the city or English speaking test. We contacted Glasgow Live this morning to have this headline corrected.

We also had contact from the Evening News interested in doing a piece, however this was cancelled as soon as we pointed out the inaccuracies in the headline.

The only other correction is the cost of the course, as any Taxi Drivers joining Unites Cab Section will receive it, along with many other benefits, included with their membership.


New English and knowledge tests have been reported from Glasgow in the past, so has that all been nonsense?

Or is that a completely separate element to the process of getting a badge? :-s


just poor reporting from lazy journos as usual
it is completely separate from getting a badge,currently hack drivers have to pass a knowledge test,but not p/h,but after the svq gets introduced everyone will have to pass the svq on grant or renewal
this is just the svq which the union hope will weed out the fly by nights and ne'er do wells from the trade thus lowering p/h numbers,i think we were all under the impression that a langauge test would be introduced but it seems not
:roll: :roll:

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PostPosted: Sat Oct 19, 2019 4:39 pm 
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edders23 wrote:
jozefbloggz wrote:
the course is fee to all union members


freudian slip there then :lol: :lol: :lol:


:lol: :lol: :lol: :lol: :lol:
wel spotted,duly amended

oops

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