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PostPosted: Fri Feb 14, 2020 9:30 am 
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Bradford taxis to be rated from 1 to 5 under new policy

https://www.thetelegraphandargus.co.uk/ ... ew-policy/

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Bradford taxis and private hire vehicles will soon be given a rating out of five - similar to the "scores on the doors" food hygiene ratings.

The ratings will be made public to "allow customers to make informed decisions" about which taxis they use - according to Bradford Council.

To get a full five star rating drivers will have to show that they have a "high level of understanding of equality and diversity" and show an "excellent level of customer service."

The plans, which will begin this year, recently went before the Council's Regulatory and Appeals Committee, where members were told that drivers who had been surveyed on the plans had said they were eager to be able to promote themselves.

Trade representatives and taxi drivers were consulted on the plans last year.

Taxis undergo an annual "Base Audit" - and the new plans would see the results of these audits made public in the form of a rating out of five.

A report to the committee said: ""The meetings and training were received positively and the general feedback was that many licensees look forward to the opportunity to promote themselves by advertising their base audit results.

"Some Operators have concerns in that they may not score well."

Operators will be awarded each star in turn before they progress to the next star, and their will be an appeals process if drivers feel their star rating is not reflective of the service they offer.

Criteria to gain each of the five stars are below:

1 Star - Compliance with licensing requirements for the granting of an operator’s licence following a second assessment, i.e. having failed a first assessment.

2 Stars - Compliance with licensing requirements for the granting of an operator’s licence on first assessment.

3 Stars - Evidence of a history (minimum of six months) of vehicle safety and effective maintenance and inspection regimes for all vehicles.

4 Stars - Demonstrable evidence of a high level of understanding and compliance with equality and diversity, i.e. well above the basic level required for the granting of an operator’s licence.

5 Stars - Demonstrable evidence of an excellent level of customer service, i.e. well above the basic level required for the granting of an operator’s licence.

A report to the committee said: "Publishing Base Check Audit results as a simple '5 Star' rating will provide fare paying passengers (the public) with visibility of the quality of service offered by a private hire company. This in turn will assist in raising and maintaining service standards across the private hire trade."

The committee agreed that the ratings be made public in future.


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PostPosted: Fri Feb 14, 2020 12:46 pm 
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Quote:
Bradford taxis and private hire vehicles will soon be given a rating out of five - similar to the "scores on the doors" food hygiene ratings.

Yet the ratings are for operators only. So who assesses independent hackneys?

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PostPosted: Fri Feb 14, 2020 4:58 pm 
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Sussex wrote:
Quote:
Bradford taxis and private hire vehicles will soon be given a rating out of five - similar to the "scores on the doors" food hygiene ratings.

Yet the ratings are for operators only. So who assesses independent hackneys?



They must assume we are all 5 star licensees.


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PostPosted: Fri Feb 14, 2020 5:40 pm 
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Can a 5 star company get better fares than a 1 star company?

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PostPosted: Sat Feb 15, 2020 11:57 am 
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grandad wrote:
Can a 5 star company get better fares than a 1 star company?

I suspect most folks wont give a flying f***, unless 5 star firms up their rates.

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PostPosted: Thu Feb 20, 2020 7:59 pm 
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Maybe it is time to have a ranking system for cabs in the city of B&H

A UNION says the introduction of a ranking system for taxi operators could have a positive impact on business.

A ranking scheme is being introduced in Bradford where cab companies will be given a star rating from one to five.

The ratings will be made public to allow customers to make informed decisions about which taxis they use, similar to hygiene ratings on takeaways and restaurants, Bradford Council said.

Andrew Peters of trade union GMB Brighton and Hove taxi section said “maybe having some kind of rating for local operators of taxi and private hire companies would be beneficial” – but added that there were existing standards companies must meet.

He said: “All operators licensed by Brighton and Hove City Council have to adhere to the high standards of specific conditions of licensing known as the ‘blue book’ and are subject to random checks by the council’s enforcement team.

“This ensures that all such operators maintain a high standard.”

But he said that problems could arise when vehicles licensed elsewhere travelled to work in Brighton and Hove, saying the “council has no powers to enforce those conditions or carry out checks” on these operators.

He also said the introduction of any rating system could be a long time in the making as consultations would have to be held first.

Mr Peters said: “We are currently not aware as to whether the council would consider the same type of grading for the local operators here (as in Bradford) and this would have to have a full consultation with the whole trade to ensure that such possible gradings are assessed fairly. One important aspect is that some operators in the UK own the vehicles, such as Addison Lee in London, where it is presumed that such a company has far more responsibility for the vehicle maintenance.

“In Brighton and Hove, this is generally not the case with the bigger companies unless these are individual one-man companies.

“So, while all operators should ensure that vehicle safety is paramount the actual end responsibility for vehicles is that of the self-employed taxi/private hire vehicle proprietors themselves.

“Nonetheless, as the council can currently produce hygiene ratings for local takeaways and eateries then maybe having some kind of rating for taxi operators would be beneficial.”

A Brighton and Hove city Council spokesman said: “We are not considering that particular scheme currently, but we are looking at ways to promote the local trade among the public.”

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PostPosted: Thu Feb 20, 2020 8:03 pm 
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Be in no doubt, the ops in B&H will hate this with a passion.

So maybe it's worth a go. :D :D :D :D :D

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PostPosted: Thu Feb 20, 2020 8:14 pm 
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Quote:
Maybe it is time to have a ranking system for cabs in the city of B&H

A UNION says the introduction of a ranking system for taxi operators could have a positive impact on business.

Haha, misread that at first. Nice pun, though =D>

Quote:
Andrew Peters of trade union GMB Brighton and Hove taxi section said “maybe having some kind of rating for local operators of taxi and private hire companies would be beneficial” – but added that there were existing standards companies must meet.

He said: “All operators licensed by Brighton and Hove City Council have to adhere to the high standards of specific conditions of licensing known as the ‘blue book’ and are subject to random checks by the council’s enforcement team.

“This ensures that all such operators maintain a high standard.”

But he said that problems could arise when vehicles licensed elsewhere travelled to work in Brighton and Hove, saying the “council has no powers to enforce those conditions or carry out checks” on these operators.

Mr Peters obviously having a dig at Uber here, although you have to read between the lines, so I'm not sure if the public would get it :?

Quote:
Mr Peters said: “We are currently not aware as to whether the council would consider the same type of grading for the local operators here (as in Bradford) and this would have to have a full consultation with the whole trade to ensure that such possible gradings are assessed fairly. One important aspect is that some operators in the UK own the vehicles, such as Addison Lee in London, where it is presumed that such a company has far more responsibility for the vehicle maintenance.

“In Brighton and Hove, this is generally not the case with the bigger companies unless these are individual one-man companies.

“So, while all operators should ensure that vehicle safety is paramount the actual end responsibility for vehicles is that of the self-employed taxi/private hire vehicle proprietors themselves.

But then he's effectively having a dig at the larger Brighton operators, and implying that the one-man bands are better at maintenance, etc? :-k

Presumably Mr Peters is a one-man band or small operator of some kind himself, and therefore hopes the owner-driver thing would help with regard to getting a better, er, 'ranking'?

Anyway, I couldn't really see a ranking system having much impact with the public, and certainly not with regard to Uber [-(


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