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| Star-rating Plan Concerns Cabbie http://www.taxi-driver.co.uk/phpBB2/viewtopic.php?f=2&t=11906 |
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| Author: | Brummie Cabbie [ Tue Jul 28, 2009 6:59 am ] |
| Post subject: | Star-rating Plan Concerns Cabbie |
Star-rating Plan Concerns Cabbie 27th July 2009 A new star-rating system is to be introduced in South Tyneside to recognise good practice in the taxi trade. Private hire firms will be checked against criteria, including dress code, the condition and cleanliness of their office, the accuracy of records and compliance with licence conditions. If they comply with the 12 points set by South Tyneside Council's licensing section, they will be considered to be a three-star operator and able to advertise their services accordingly. But not everyone is happy with the scheme, aimed at improving the standards of service over and above legal requirements and promoting best practice. Keith Haraldsen, owner of Station Taxis in Mile End Road, South Shields, believes companies should only be marked on one thing – customer satisfaction. He said: "There's some criteria involved in the 12 points which are completely irrelevant to providing a good service. "I agree with the principle of the scheme, but I don't agree with the way it's being carried out. "The council has missed the point – our service should be marked on customer satisfaction and not on what satisfies the council in a perfect world. "One of the points says the driver should not wear any headgear. "If you arrive at your chosen destination on time, with no problems, who cares if the driver is wearing something on his head if he's operating within the law? It's ridiculous." Operators who don't achieve the 12 points could be awarded two stars if they meet eight or more of the criteria. All other operators are given one star status providing they demonstrate they comply with all operator licence conditions. A spokesman for South Tyneside Council said: "We have an extremely good relationship with the taxi trade, and we know that the licensed operators in the borough place great importance on the safety and quality of their services. "This scheme aims to identify and reward operators who provide a truly exceptional service to the public, and we see this as a positive move for both operators and customers. "Though some concerns were raised at a recent meeting between operators and licensing officers, there was a strong consensus in support of the scheme." Source; The Shields Gazette - shieldsgazette.com |
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| Author: | Brummie Cabbie [ Tue Jul 28, 2009 7:05 am ] |
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Are you working for, or the owner of, a *** Private Hire firm? |
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| Author: | toots [ Tue Jul 28, 2009 7:13 am ] |
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Whatever happened to 5* service  If I was visiting somewhere and was looking for a reliable company and the advert said it was a 3* provider I'd start looking for a provider with more stars. Other than that I think it's about time the company had to do tricks please the council instead of just the drivers having to do them 
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| Author: | Brummie Cabbie [ Tue Jul 28, 2009 7:19 am ] |
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toots wrote: Whatever happened to 5* service
If I was visiting somewhere and was looking for a reliable company and the advert said it was a 3* provider I'd start looking for a provider with more stars. Other than that I think it's about time the company had to do tricks please the council instead of just the drivers having to do them Tricks ..... ? Do you mean ..... ? |
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| Author: | toots [ Tue Jul 28, 2009 7:22 am ] |
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Brummie Cabbie wrote: toots wrote: Whatever happened to 5* service If I was visiting somewhere and was looking for a reliable company and the advert said it was a 3* provider I'd start looking for a provider with more stars. Other than that I think it's about time the company had to do tricks please the council instead of just the drivers having to do them Tricks ..... ? Do you mean ..... ? Perhaps 'tricks' was not the most sensible word to use 
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| Author: | wannabeeahack [ Tue Jul 28, 2009 10:29 am ] |
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Quote: Private hire firms will be checked against criteria, including dress code, the condition and cleanliness of their office, the accuracy of records and compliance with licence conditions.
1. I dont wear a dress 2. My office is the bedroom 3. Ive some 45s and a few 78s, but no 33.33s.... |
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| Author: | Sussex [ Tue Jul 28, 2009 3:46 pm ] |
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WTF has this got to do with a licensing authority? If the firm is 'fit and proper' then that's all a council need concern themselves with. |
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| Author: | grandad [ Tue Jul 28, 2009 4:05 pm ] |
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Sussex wrote: WTF has this got to do with a licensing authority?
If the firm is 'fit and proper' then that's all a council need concern themselves with. Our LA sent round a form a few weeks back asking us to vote on having polo shirts with the borough crest on as a way of identifying licensed drivers. |
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| Author: | toots [ Tue Jul 28, 2009 4:33 pm ] |
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grandad wrote: Sussex wrote: WTF has this got to do with a licensing authority? If the firm is 'fit and proper' then that's all a council need concern themselves with. Our LA sent round a form a few weeks back asking us to vote on having polo shirts with the borough crest on as a way of identifying licensed drivers. I personally don't think there's anything wrong with the council trying to improve the image of the taxi trade. To be quite honest 'fit & proper' in these days doesn't really mean much does it |
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| Author: | grandad [ Tue Jul 28, 2009 4:38 pm ] |
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Nothing wrong in the theory. It is the practice where things fall down. For a start who would be paying for the polo shirts? How many would each driver require? |
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| Author: | toots [ Tue Jul 28, 2009 4:43 pm ] |
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grandad wrote: Nothing wrong in the theory. It is the practice where things fall down. For a start who would be paying for the polo shirts? How many would each driver require?
Our company paid for ours but then they have our company name on them and I got 3 which is one more than I need To be fair though if sold at cost I can't see what the problem is if the drivers bought them. You've got to wear something and you get nothing for nowt so it's going cost whatever you wear
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| Author: | gusmac [ Tue Jul 28, 2009 6:10 pm ] |
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grandad wrote: Sussex wrote: WTF has this got to do with a licensing authority? If the firm is 'fit and proper' then that's all a council need concern themselves with. Our LA sent round a form a few weeks back asking us to vote on having polo shirts with the borough crest on as a way of identifying licensed drivers. Don't they issue a badge for this purpose? |
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| Author: | bloodnock [ Tue Jul 28, 2009 6:17 pm ] |
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Just name your Business "3 star PH"...youd be on a winner straight away.. |
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| Author: | grandad [ Tue Jul 28, 2009 6:35 pm ] |
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gusmac wrote: grandad wrote: Sussex wrote: WTF has this got to do with a licensing authority? If the firm is 'fit and proper' then that's all a council need concern themselves with. Our LA sent round a form a few weeks back asking us to vote on having polo shirts with the borough crest on as a way of identifying licensed drivers. Don't they issue a badge for this purpose? That was the polite answer that we gave. 
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| Author: | Derby Ram [ Tue Jul 28, 2009 9:51 pm ] |
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Hmmm,it's a council so 'sold at cost' won't be a consideration.However sold by twisting drivers arms behind their backs at a healthy profit will. Why TF would you want a council crest on your chest?It's bad enough already that punters think the cab is council owned!Doh! Regards Derby Ram It's a stitch up! |
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