Quote:
"We are keen to accommodate everyone."
So long as they can get their request said within 30 seconds
| Taxi Driver Online http://www.taxi-driver.co.uk/phpBB2/ |
|
| Taxi firm sorry http://www.taxi-driver.co.uk/phpBB2/viewtopic.php?f=2&t=14626 |
Page 1 of 1 |
| Author: | captain cab [ Wed Aug 04, 2010 9:21 pm ] |
| Post subject: | Taxi firm sorry |
Taxi firm sorry for cutting off calls from stroke victim with speech difficulties A stroke victim struggled to book a taxi after operators put the phone down on him due to his speech impairment. William James, 74, of east Hull, suffered two strokes in a month which left him unable to talk at a normal speed. As a result, the phone was put down on him on four separate occasions as he tried to book a cab with 35 Taxis. The pensioner, of St John's Grove, said: "I had two strokes and since then I have to think about every word I speak. "Since the stroke, four times the taxi operators have hung up on me. "It makes me feel like I'm some kind of weirdo. It's left me really frustrated. Perhaps they think I'm drunk. "It's a shame because when I do get a taxi the drivers have been impeccable and sympathetic." Co-owner of 35 Taxis Ian Lamping has apologised for the distress caused to Mr James. He said: "I would like to make a groveling apology to Mr James. "We are not in the business of turning away customers. "But we have now put the fact Mr James has had a stroke on his details so when he calls the operator will be aware of his situation. "We are keen to accommodate everyone." http://www.thisishullandeastriding.co.uk/news/ |
|
| Author: | toots [ Wed Aug 04, 2010 9:24 pm ] |
| Post subject: | |
Quote: "We are keen to accommodate everyone."
So long as they can get their request said within 30 seconds
|
|
| Author: | Nigel [ Thu Aug 05, 2010 1:56 pm ] |
| Post subject: | |
If you've got decent office staff who know this person then none of this would have happened. We have people phone us up who have speech impediments, the operators know who they are and where they live, they know where they want to go to and at what time. Decent staff = end of problem. |
|
| Author: | edders23 [ Thu Aug 05, 2010 6:59 pm ] |
| Post subject: | |
I have a similar problem with a mentally retarded customer the problem is with him that he can't tell you just the booking info its a load of other guff as well which coupled with the fact he cannot speak properly and then he repeats himself the phonecall is always upwards of 5 mins during which time you can lose three or four other calls and he will always phone up to 5 times over every booking because he believes you haven't understood him Sometimes you have to take a commercial descision its not always a nice thing to do BUT some customers are too much trouble taxi firms are NOT a council funded social service they are a business |
|
| Author: | toots [ Thu Aug 05, 2010 7:35 pm ] |
| Post subject: | |
Quote: If you've got decent office staff
Totally agree with you, but, here peanuts and monkeys spring to mind 
|
|
| Author: | Naz_khan [ Thu Aug 05, 2010 8:28 pm ] |
| Post subject: | |
edders23 wrote: I have a similar problem with a mentally retarded customer
such charm
|
|
| Author: | captain cab [ Thu Aug 05, 2010 8:30 pm ] |
| Post subject: | |
Naz_khan wrote: edders23 wrote: I have a similar problem with a mentally retarded customer such charm I find the majority of customers mentally retarded, as well as a good number of drivers and trade reps. CC |
|
| Author: | bloodnock [ Thu Aug 05, 2010 8:30 pm ] |
| Post subject: | |
Naz_khan wrote: edders23 wrote: I have a similar problem with a mentally retarded customer such charm Its a hard call though...tis not easy at times to tell the mentally disadvantaged and the simply mental....more so at pub closing time... 
|
|
| Page 1 of 1 | All times are UTC [ DST ] |
| Powered by phpBB® Forum Software © phpBB Group http://www.phpbb.com/ |
|