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Jersey taxi drivers need 'customer training' says report
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Author:  captain cab [ Sat Jul 12, 2014 9:21 am ]
Post subject:  Jersey taxi drivers need 'customer training' says report
Jersey taxi drivers need 'customer training' says report

A report on Jersey's transport network has found an "urgent need" for better customer service from taxi drivers.

The study by the Jersey Consumer Council found that 40% of the 3,000 people surveyed felt customer care in taxis was "fair to poor".

It focused on the running and quality of service of Jersey's transport links.

Michael Tostevin, president of Jersey's taxi drivers association, accepted improvements could be made, but denied they were "urgent".

Advocate Rose Colley, Consumer Council Chairwoman, said while 60% were happy with the customer service, the number of people saying it was fair or poor was significant.

She said : "The travelling public need affordable pricing and the provision of regular and reliable all year round services which operate in their interest, not just the company's.

"Although there is a mixed response regarding consumer experience, the results of the survey clearly show there is an urgent need for customer care training in certain areas of transport such as the taxi industry and some of the airlines."

Mr Tostevin said: "With any organisation of nearly 150 people there will always be one or two who need to smarten up but I challenge the comments with the attitudes of some of the drivers.

"In my experience most of the drivers are very helpful, I have never found them to be rude."

The report also looked at other areas of transport including buses, airlines and ferries.

It found 90% of people felt safe on the Island's buses, but that more seating for waiting passengers at Liberation Station was needed.

REPORT FINDINGS

  • Buses: 90% of people feel safe on the Island's buses, but they have asked for more seating for waiting passengers at Liberation Station and a better town service

  • Taxis: 40% felt that customer care was fair to poor. The fare disparity between rank taxis and private hire needs addressing, as well as the very high cost of taxis full stop

  • Ferries: Great customer care, but investment in stock is needed to avoid so many technical problems causing delays and more routes needed
    Airlines: Customer care ratings show a big disparity - For BA, 94% rated services as good or excellent, but for Flybe only 56% did

  • Improved and more regular monitoring of service level agreements to ensure that consumer interests are at the heart of our transport links
    Very few people know their travel statutory rights (as few as 9%)

source: http://www.bbc.co.uk/news/world-europe-jersey-28257785
Author:  toots [ Sun Jul 13, 2014 3:30 am ]
Post subject:  Re: Jersey taxi drivers need 'customer training' says report
Quote:
Airlines: Customer care ratings show a big disparity - For BA, 94% rated services as good or excellent, but for Flybe only 56% did


I guess with most things, you get what you pay for :wink:
Author:  bloodnock [ Sun Jul 13, 2014 11:12 am ]
Post subject:  Re: Jersey taxi drivers need 'customer training' says report
Quote:
The fare disparity between rank taxis and private hire needs addressing


How..One's price is regulated by the local government and the other price is orientated by free market forces...Would these rich Jersey types expect to Pay the exact same price for the same goods at several different retail outlets..It's fechin affluent Jersey they live in and not Communist North Korea.

Bloody cost whiners......... :x
Author:  Chris the Fish [ Sun Jul 13, 2014 12:39 pm ]
Post subject:  Re: Jersey taxi drivers need 'customer training' says report
Guernsey and Jersey have their own legislatures.

They are not in the EU.

Not sure if their taxi laws are different from ours, but they could well be, or they may have modeled on England and Wales.

In effect the Local Authority is the Government.

Isle of Mann is in a similar legal position.
Author:  bloodnock [ Sun Jul 13, 2014 12:56 pm ]
Post subject:  Re: Jersey taxi drivers need 'customer training' says report
Chris the Fish wrote:
Guernsey and Jersey have their own legislatures.

They are not in the EU.

Not sure if their taxi laws are different from ours, but they could well be, or they may have modeled on England and Wales.

In effect the Local Authority is the Government.

Isle of Mann is in a similar legal position.


I'm guessing that as they have both Taxi and PH's operating that one's price will be regulated and the other up to the Operator to set just as it is here..
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