Torquay taxi driver suspended and ordered to take anger management courseA TORQUAY taxi driver has had his licence suspended for three months and been ordered to go on an anger management course following an 'unprecedented' five complaints in four months about his conduct.
The complaints about Rodney Woolacott's behaviour while on duty were made between December 2 last year and April 3, and related to him losing his temper or being rude, and on occasions becoming aggressive.
Torbay Council's licensing sub-committee met on Thursday to determine whether the 68-year-old remained a 'fit and proper person' to hold a council licence.
Environmental health manager Steve Cox said: "It's not appropriate for a taxi driver who's licensed by the council and therefore represents the council to be losing his temper with the frequency the allegations would suggest.
"To have five complaints against a taxi driver in such a short period of time is unprecedented. There's a pattern forming and it's not acceptable. They are allegations – but there are five of them."
One of the incidents was partially captured on CCTV and some footage was shown at the meeting.
Mr Woolacott's counsel Scott Horner told the meeting: "While Mr Woolacott denies many of the things that were alleged, he accepts these altercations shouldn't be happening and are regrettable.
"Clearly he isn't going to receive any customer service prizes this year from the council. He realises he can be somewhat abrupt in his manner. He enjoys banter with his customers and sometimes jokes can be taken in the wrong way.
"I suggest it comes down to Mr Woolacott standing his ground and being firm and not accepting the behaviour that taxi drivers are sometimes subjected to."
Mr Horner also said that Mr Woolacott's step-daughter had been seriously unwell and this might have affected his behaviour as he 'had things on his mind'.
He added: "He has been professionally driving all his life. He has some health difficulties but passes his health test every year to drive his taxi. He's not the sort of man who takes this lightly and has been co-operative throughout this process. He very much wants to work. He doesn't want to rely on state handouts which would be the consequence of a loss of licence."
Mr Woolacott told the committee that he had been driving taxis in Torbay for three and a half years, and prior to that he had last driven a taxi 20 years ago. He had also driven buses in Devon, fire engines in London and lorries and coaches all over Europe.
The committee decided to suspend his licence for three months and ordered him to complete an anger management course. Mr Woolacott was told that if he proved he had completed an appropriate course within two months, the suspension would be reduced to two months.
Speaking after the meeting, Mr Woolacott told the Herald Express: "I'm not pleased because I think it's been exaggerated. But I'll have to do the course as I'm out of work now."
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