Taxi Driver Online :: View topic - Elderly couple barred by taxi company

“If they had called the landline, knocked on the door or even told us to wait outside it would not have been an issue.”

The Gibsons strongly deny any claims of using any abusive language towards the firm, adding they were “just frustrated” with the way things have been dealt with.

Not rocket science to look out, or wait outside when the booking time has arrived.

never is as far as customer is concerned it's never their fault they missed the taxi/PH :roll:

Sussex wrote:

Not rocket science to look out, or wait outside when the booking time has arrived.

People want you to go inside for them still. When I'm sent a job they get 5 minutes and I'm gone, if they phone up and I have to go back for them I ask them if they go for the 11 o clock bus at ten past 11?

Barred by two different companies, I suspect there's more to this than meets the eye :?:

Not rocket science to look out, or wait outside when the booking time has arrived.

They must have rung back once for the second car to be sent, yet still they couldn't be arsed to keep an eye out.

Firms don't ban punters for nothing, so well done to them.

Sussex wrote:

Not rocket science to look out, or wait outside when the booking time has arrived.

No show on me once, shame on you.

No show on me twice, shame on me.

i know its childish to have a like button on here, bit like facebook just for 12 year old lasses, but this post would have been liked , about time we stood up to these fookers , well done =D>

Author:	captain cab [ Mon Nov 21, 2016 7:17 pm ]
Post subject:	Elderly couple barred by taxi company
Tony and Sue Gibson barred by taxi firm over 'no show' row AN ELDERLY couple has been barred from a Basingstoke taxi firm, leaving them struggling to travel around the borough. Tony and Sue Gibson went to a party in North Waltham on October 29 and booked a cab through Go 470, but due to poor signal in the area did not know the driver had arrived. When Mrs Gibson, 75, called to check on the taxi, she was informed they had now been barred by the firm. “When I booked the taxi I did mess them around a bit by changing the time twice, but I was told that I needed to provide a mobile number and they wouldn’t take a landline number,” said the Beaconsfield Road resident. “But we were informed that the drivers don’t get good signal in North Waltham, so we were unaware that the taxi had turned up. “If they had called the landline, knocked on the door or even told us to wait outside it would not have been an issue.” The couple, neither of whom drive, rely on taxis to get around Basingstoke and Deane. Mrs Gibson and her 80-year-old husband claim that when they tried to book with another company they were informed they had also been barred from them. Mrs Gibson added: “We have never had a problem with the drivers, but the operators didn’t seem to listen and just told us we were barred.” If it wasn’t for another guest at the party offering to drive the pair home, they would have been stuck trying to find alternative transport to take the 15-minute ride home. The couple were informed by Go 470 that if they paid for the two taxis which were called out the ban would be lifted. A spokesman from Go 470 said that the couple were informed when the two drivers had arrived in North Waltham and also claimed the pair became aggressive towards the firm’s staff. He said: “We sent out two taxis to North Waltham and both times the customer was a no show. “When told they were barred they started swearing at my staff, something which we are not willing to stand for.” He added: “The bar will remain in place unless the two missed taxis are paid for.” The Gibsons strongly deny any claims of using any abusive language towards the firm, adding they were “just frustrated” with the way things have been dealt with. source: http://www.basingstokegazette.co.uk/new ... i_company/

Author:	grandad [ Mon Nov 21, 2016 7:41 pm ]
Post subject:	Re: Elderly couple barred by taxi company
captain cab wrote: “If they had called the landline, knocked on the door or even told us to wait outside it would not have been an issue.” If you had kept an eye on the time and looked out of the window it would not have been an issue. I love it when this sort of thing happens here. A couple of weeks ago I received a call 30 mins after the car was due to ask where it was and they still wanted to argue when I told them that the vehicle has a tracker which clearly showed that the car waited until 7 minutes after the pick up time before giving the job a no show. They had been sent a text when the car was dispatched and another when it arrived. They also had a text when the car gave the no show. It still took them 30 mins to ring.

Author:	Sussex [ Mon Nov 21, 2016 8:55 pm ]
Post subject:	Re: Elderly couple barred by taxi company
Not rocket science to look out, or wait outside when the booking time has arrived. They must have rung back once for the second car to be sent, yet still they couldn't be arsed to keep an eye out. Firms don't ban punters for nothing, so well done to them.

Author:	Sussex [ Mon Nov 21, 2016 8:57 pm ]
Post subject:	Re: Elderly couple barred by taxi company
captain cab wrote: The Gibsons strongly deny any claims of using any abusive language towards the firm, adding they were “just frustrated” with the way things have been dealt with. So no apologies for the wasted driver's time? Pay up or shut up.

Author:	edders23 [ Mon Nov 21, 2016 9:05 pm ]
Post subject:	Re: Elderly couple barred by taxi company
never is as far as customer is concerned it's never their fault they missed the taxi/PH

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Author:	Nidge2 [ Mon Nov 21, 2016 9:15 pm ]
Post subject:	Re: Elderly couple barred by taxi company
Sussex wrote: Not rocket science to look out, or wait outside when the booking time has arrived. People want you to go inside for them still. When I'm sent a job they get 5 minutes and I'm gone, if they phone up and I have to go back for them I ask them if they go for the 11 o clock bus at ten past 11?

Author:	Nidge2 [ Mon Nov 21, 2016 9:16 pm ]
Post subject:	Re: Elderly couple barred by taxi company
edders23 wrote: never is as far as customer is concerned it's never their fault they missed the taxi/PH No they've never missed it have they, it's always the drivers fault.

Author:	Southport PH [ Tue Nov 22, 2016 2:42 am ]
Post subject:	Re: Elderly couple barred by taxi company
Nidge2 wrote: Sussex wrote: Not rocket science to look out, or wait outside when the booking time has arrived. People want you to go inside for them still. When I'm sent a job they get 5 minutes and I'm gone, if they phone up and I have to go back for them I ask them if they go for the 11 o clock bus at ten past 11? That's still 3 minutes too long to wait. I picked up a bloke a few weeks ago, he's recently had a stroke, he's got problems walking and using one arm, from me pulling up outside his house it took him 45 seconds for him to be in my car, so if a bloke in this condition can do it then why can't others?

Author:	sasha [ Tue Nov 22, 2016 7:26 pm ]
Post subject:	Re: Elderly couple barred by taxi company
Barred by two different companies, I suspect there's more to this than meets the eye

Author:	Nidge2 [ Tue Nov 22, 2016 7:30 pm ]
Post subject:	Re: Elderly couple barred by taxi company
sasha wrote: Barred by two different companies, I suspect there's more to this than meets the eye Sounds like they do it regularly hence the two company bans.

Author:	Bart [ Fri Nov 25, 2016 9:52 pm ]
Post subject:	Re: Elderly couple barred by taxi company
No show on me once, shame on you. No show on me twice, shame on me.

Author:	ven2112 [ Sun Nov 27, 2016 5:20 pm ]
Post subject:	Re: Elderly couple barred by taxi company
Sussex wrote: Not rocket science to look out, or wait outside when the booking time has arrived. They must have rung back once for the second car to be sent, yet still they couldn't be arsed to keep an eye out. Firms don't ban punters for nothing, so well done to them. i know its childish to have a like button on here, bit like facebook just for 12 year old lasses, but this post would have been liked , about time we stood up to these fookers , well done

Author:	ven2112 [ Sun Nov 27, 2016 5:23 pm ]
Post subject:	Re: Elderly couple barred by taxi company
Nidge2 wrote: Sussex wrote: Not rocket science to look out, or wait outside when the booking time has arrived. People want you to go inside for them still. When I'm sent a job they get 5 minutes and I'm gone, if they phone up and I have to go back for them I ask them if they go for the 11 o clock bus at ten past 11? like !

Author:	Nidge2 [ Sun Nov 27, 2016 9:31 pm ]
Post subject:	Re: Elderly couple barred by taxi company
ven2112 wrote: i know its childish to have a like button on here, bit like facebook just for 12 year old lasses, but this post would have been liked , about time we stood up to these fookers , well done

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