| Taxi Driver Online http://www.taxi-driver.co.uk/phpBB2/ |
|
| Confusing Dundee taxi app charges huge sums for short trips http://www.taxi-driver.co.uk/phpBB2/viewtopic.php?f=2&t=32578 |
Page 1 of 1 |
| Author: | StuartW [ Thu Apr 12, 2018 8:22 am ] |
| Post subject: | Confusing Dundee taxi app charges huge sums for short trips |
'Confusing' Dundee taxi app asks customers to cough up large sums for short journeys https://www.thecourier.co.uk/fp/news/lo ... -journeys/ Taxi drivers have slammed an app which “confuses” customers into paying large sums of money for short journeys. The taxisdundee.co.uk app is one of the first which appears on popular internet search engines like Google when users search for “Dundee Taxis”. The website, which is operated by a Netherlands-registered company called Taxi Code, offers visitors the chance to check how much a journey will cost between two points and pay for the booking. The prices offered by the app far exceed what would be charged by a conventional, licensed taxi in Dundee and, according to city drivers, have the potential to erode trust between visitors to the city and the industry. The Dundee Taxi Association warned tourists flocking to the city to see the V&A could be left with a sour taste in their mouths if they book a taxi through the app. Disabled accessible taxis appear to cost at least £4 more per booking, which flies in the face of Dundee City Council’s rules. Taxi driver Graham Pert is a licensed driver who picked up a fare from a customer who had previously used the app. “I picked up a fare on Pitkerro Road and took the lady to a mechanics on Guthrie Street, which cost around £5,” he said. “She then said she had paid £14 to do the same journey earlier. It just should not be allowed.” Graeme Stephen, chair of the Taxi Association, said it was concerning companies like Taxi Code were “getting away” with charging such prices. In one example, The Courier was able to purchase a journey from the front door of the Dundee FC shop at the top of Tannadice Street to the front office door of Tannadice Stadium for £14, with an additional £1.50 added on for SMS and email confirmation. The journey between the two city landmarks – the closest football stadiums in the UK – is less than 200 metres and would cost around £3.20 if run via a council-licensed vehicle – according to the tariff regulations. Mr Stephen said: “It’s not just that they are taking more money than they should which is worrying, but that people will be put off booking taxis and using cabs if they see the prices advertised and think they are a rip-off. “A visitor, say from America or Japan, might do a quick search on their smart phone before visiting, see how much is being charged, then decide not to use a taxi. “It is very worrying and should not be allowed. I have heard some horror stories from drivers who have spoken to customers who have paid well over the cost for a fare. “We will be bringing this up at the next licensing meeting, not least because of the worries several drivers have brought up, but also the loss of trade in Dundee this could bring.” Repeated attempts were made to speak to the Amsterdam-based Taxi Code, but no one at the head office appeared to be answering calls. A postal address – Taxicode International B.V. Keizersgracht 241, Amsterdam , 1016 EA – is the only other contact details listed on their website. A spokesperson for Dundee City Council confirmed the local authority is now investigating the claims put to them by this paper. The Courier checked potential journeys visitors to the city might make: Dundee Train Station to the Malmaison Hotel – £20 for a standard saloon vehicle, less than 1 mile (Not sure where the Courier got these distances from - must be around 200 metres) Dundee Train Station to the soon-to-open Hotel Indigo (site of former Baxter Bros Jute Mill on Blackscroft) – £28 for a saloon vehicle, less than 5 miles. (Less than a mile) Dundee Train Station to Dundee University Tower Building – £20 for a saloon vehicle, as much as £38 for a six-seater Mercedes people carrier, less than 2 miles. (Less than a mile) Dundee Airport to Double Tree Hilton hotel – £12 for a saloon vehicle, 2 miles. (About right) Dundee Airport to V&A – £22 for a saloon vehicle, less than 1 mile. (Nearer 3 miles) Tannadice Park to Dens Park – £15.50, including £1.50 for text and email confirmation, 200 metres. |
|
| Author: | Sussex [ Thu Apr 12, 2018 7:44 pm ] |
| Post subject: | Re: Confusing Dundee taxi app charges huge sums for short tr |
I suspect this is just one of the many online services that sprang up pre Uber that no one used then and no one uses now. But it makes for a good headline for baby journalists. |
|
| Author: | StuartW [ Fri Apr 13, 2018 7:24 am ] |
| Post subject: | Re: Confusing Dundee taxi app charges huge sums for short tr |
Sussex wrote: I suspect this is just one of the many online services that sprang up pre Uber that no one used then and no one uses now. But it makes for a good headline for baby journalists. Harsh Yes, they're nothing new and won't be widely used, but still think it's right that the paper runs stories like this and, despite the quibbles with the mileages etc, it's a reasonable piece. Remember trying to do something about these kind of things years ago, when things were a bit less sophisticated, but still potentially misleading and a rip-off in the same way. And the site seems to have changed its pricing so the numbers are more reasonable now, so that's good Wouldn't be surprised if things weren't as bad as they looked - suspect someone might have just pressed the wrong buttons somewhere. But even as the site is now, it's still the kind of thing that annoys me, eg: - photos of glossy cars, but the small print says: *Vehicles shown are for illustration purposes only, actual vehicles may differ." - not clear whether the outfit is licensed or not, or where - assumption would be licensed in Dundee, but it's got a list of prices including trips wholly within Fife and from Fife to Angus. - pricing is still all over the place - It's listing Leuchars to St Andrews (wholly within Fife) for £25, while you could get a good quality car and driver in Fife for £15 - that's the Fife Council rate. (Their pricing is probably because if they're coming from Dundee they'd be travelling nearly 30 miles in total to shift the passengers 5 miles )- on the other hand, on its 'most regular fares' page it lists Leuchars to Montrose (from Fife to Angus) as £55, which is very competitive for 36 miles - the Fife Council rate is double that So it's 5 miles from Leuchars for £25, 36 miles from Leuchars for £55 So their "most regular fares" includes Leuchars to Montrose. I suspect there are drivers who've sat at Leuchars station rank for twenty years and have NEVER had a fare to Montrose And the mispelling 'Luchars' on their website is a dead giveaway as well. Probably barely know the area, and just chancing their arm via a website. Also tried using a couple of postcodes for a quote last night - the pick up postcode was fine, but the destination was showing 5 miles from where the postcode actually is https://www.taxisdundee.co.uk/promotions/ |
|
| Author: | StuartW [ Fri Apr 13, 2018 8:02 am ] |
| Post subject: | Re: Confusing Dundee taxi app charges huge sums for short tr |
Opening Times Monday Open 24 hrs Tuesday Open 24 hrs Wednesday Open 24 hrs Thursday Open 24 hrs Friday Open 24 hrs Saturday Open 24 hrs Sunday Open 24 hrs For bookings outside of these hours please use our online booking system. It is quick and easy to use.
|
|
| Author: | Sussex [ Fri Apr 13, 2018 6:50 pm ] |
| Post subject: | Re: Confusing Dundee taxi app charges huge sums for short tr |
StuartW wrote: Opening Times Monday Open 24 hrs Tuesday Open 24 hrs Wednesday Open 24 hrs Thursday Open 24 hrs Friday Open 24 hrs Saturday Open 24 hrs Sunday Open 24 hrs For bookings outside of these hours please use our online booking system. It is quick and easy to use. ![]()
|
|
| Author: | StuartW [ Sat Apr 14, 2018 6:06 am ] |
| Post subject: | Re: Confusing Dundee taxi app charges huge sums for short tr |
StuartW wrote: So their "most regular fares" includes Leuchars to Montrose. I suspect there are drivers who've sat at Leuchars station rank for twenty years and have NEVER had a fare to Montrose In fact I suspect a fair number of drivers on the Leuchars rank would need directions to get to Montrose. And probably quite a few will never even have heard of Montrose. Yet this firm from Dundee which can't even spell 'Luchars' lists Leuchars to Montrose as one of its "most regular fares"
|
|
| Page 1 of 1 | All times are UTC [ DST ] |
| Powered by phpBB® Forum Software © phpBB Group http://www.phpbb.com/ |
|