http://www.runcornandwidnesworld.co.uk/news/16189002.Driver_who_complained_over_Mersey_Gateway_fine_told__take_it_up_with_police_/MERSEYFLOW are investigating claims a man who received a fine for crossing the Mersey Gateway despite paying the toll charge was told by staff to “take it up with the police” when he complained.
Taxi driver Bernie Langshaw has slammed the company’s “shocking customer service” over their handling of a complaint he made yesterday morning.
The 67-year-old was stung with two fixed penalty notices on Wednesday despite paying the £2 toll through Payzone at a local corner shop.
He claims that when he first got in touch with Merseyflow’s customer service team, they told him Payzone must have rejected his payment, which can happen if the vehicle registration number is entered incorrectly.
However, when Bernie contacted Payzone, they denied rejecting the payment and said the issue was a recurring problem to do with Merseyflow.
Payzone has confirmed that this was the case.
Bernie claims that when he got in touch with the tolling company for the second time, a member of staff admitted they were having trouble accepting Payzone payments, but said there was nothing they could do.
He claims the spokesperson told him that despite paying the toll charge, he would have to make a representation or contact the police to get the matter resolved.