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Bradford complaints included spitting and cat-smuggling http://www.taxi-driver.co.uk/phpBB2/viewtopic.php?f=2&t=33805	Page 1 of 1

Author:	StuartW [ Sat Jan 12, 2019 1:44 am ]
Post subject:	Bradford complaints included spitting and cat-smuggling
Unfortunately there's no detail about the cat-smuggling incident Cabbies run-up 470 complaints https://www.keighleynews.co.uk/news/173 ... omplaints/ COMPLAINTS to Bradford Council in the past year about district cabbies totalled 470, new figures reveal. Image: Keighley News Concerns raised about the drivers of hackney carriages and private hire vehicles ranged from alleged sexual assaults and attacks to defecating in a public place and suspicions of cat-smuggling. Typical complaints about overcharging, being late for a pick-up, bad driving and rat-running are all listed. Of the 470 complaints, 206 were upheld, 151 were not upheld, 48 were partially upheld and 61 were dismissed because of insufficient evidence. Stuart Hastings, chairman of Keighley Private Hire Association, said Bradford Council should be a lot stricter about who it allows to be cab drivers. He said: “People should have references. They used to have a driving test. The standards are not tight enough. “The quality of cars is bad and the quality of drivers is bad.” He said his company has its own complaints procedure and had recently sacked someone for bad driving, but “a lot of times we have found the driver not to be at fault”. Nadeem Iqbal, chairman of the Private Hire Operators Association for Drivers and Operators, said the number of complaints was relatively small compared to the volume of journeys made by the 7,000-plus licensed drivers in Bradford district. “We have a few that drive like idiots but 99 per cent are good,” he said. He added that the list of complaints did not include the whole picture about individual cases. For example, someone seen urinating in public may have had a medical condition. He said overcharging should not be an issue because almost all cabs now have meters and fares are posted in vehicles. And commenting on complaints of bad driving, he said: “99.9 per cent of drivers will get you to your destination safely, just 0.1 per cent are bad drivers.” The Freedom of Information request to Bradford Council’s hackney carriages and private hire service revealed that a total of 203 of the complaints were about driving or parking infringements, 132 about conduct, 19 about rule-breaking, 26 about serious incidents, 25 about overcharging, 16 about defective vehicles, seven about offences of sexual/CSE etc and 15 concerned plying for hire. Bad-driving complaints feature cases of driving through red lights, cutting up other drivers, parking in disabled bays and overtaking dangerously. Misdemeanours involving Bradford-district drivers in York also figure highly in the list of complaints. The allegations include bad driving there and disputes with hackney carriage drivers from the city. In July last year it was reported that Uber drivers from this district had been accused of sleeping in their vehicles in York so that they could pick up fares in the city. Drivers can also be on the the receiving end of abuse. In November it was reported how another Uber driver from the district received an apology from police after a man who racially abused him was given just a caution. And there is evidence of cabbies not getting on, with complaints from their colleagues about drivers plying for hire when they should not, to threatening each other at taxi ranks and spitting at each other.

Author:	StuartW [ Sat Jan 12, 2019 1:47 am ]
Post subject:	Re: Bradford complaints included spitting and cat-smuggling
There's another 'shock, horror, criminals apply for cab licences' piece from Yorkshire (Doncaster) as well if anyone wants to read it: https://www.doncasterfreepress.co.uk/ne ... -1-9533456

Author:	Sussex [ Sat Jan 12, 2019 7:58 pm ]
Post subject:	Re: Bradford complaints included spitting and cat-smuggling
Quote: Of the 470 complaints, 206 were upheld, 151 were not upheld, 48 were partially upheld and 61 were dismissed because of insufficient evidence. So roughly 50% of complaints were rubbish, no doubt sent in by sad individuals with nothing better to do.

Author:	Sussex [ Sat Jan 12, 2019 7:59 pm ]
Post subject:	Re: Bradford complaints included spitting and cat-smuggling
StuartW wrote: There's another 'shock, horror, criminals apply for cab licences' piece from Yorkshire (Doncaster) as well if anyone wants to read it: https://www.doncasterfreepress.co.uk/ne ... -1-9533456 More lazy journalism.

Author:	StuartW [ Sun Jan 13, 2019 9:41 am ]
Post subject:	Re: Bradford complaints included spitting and cat-smuggling
For what it's worth, this is the full list of complaints from the FOI submitted by the Bradford Telegraph & Argus. Unfortunately the format means that they're not too well laid out below, and if anyone's interested enough then they're probably a bit easier to read on the T&A's website rather than here, although what's below is adequate if you just want a quick look through. Took me a good 10 minutes just to put spaces between each complaint, so would probably take a good hour to get them in a more readable state, so not really worth wasting that kind of time on it. And, for what it's worth, the article on the T&A's website is a slightly more detailed version of that above, so worth reading if you haven't read the first article, but not worth reading if you've already read it https://www.thetelegraphandargus.co.uk/ ... d-in-year/ 1 Driving/Parking Infringements Parking inappropriately /obstructive when challenged by public Insufficient Evidence 2 Serious Incident Driver reported to police for allegedly following a member of the public Insufficient Evidence 3 Conduct Speaking inappropriately to the passenger Insufficient Evidence 4 Other Driver taking photographs of passenger and her children Not Upheld 5 Conduct Driver parking illegally, attitude, rude behaviour, danger to pedestrians Upheld 6 Conduct Driver parked obstructing blind students accessing their transport Partially Upheld 7 Driving/Parking Infringements Driver driving in a dangerous manner Insufficient Evidence 8 Serious Incident Guide dog refusal Not Upheld 9 Other Driver charged and on bail for driving dangerously, crashing vehicle Upheld 10 Other Cyclist braking in front of HCV and falling off his bike Not Upheld 11 Other Police carrying out arrest enquiries whilst searching property drugs found Partially Upheld 12 Conduct Member of the public being intimidated by private hire driver Insufficient Evidence 13 Overcharge Alleged to be sending minibuses for guide dogs and charging more for this Not Upheld 14 Other Driver reported for using his mobile phone Partially Upheld 15 Other Driver reported to be unfit to work as has cancer is on chemotherapy Partially Upheld 16 Conduct Driver refusing to correctly position his vehicle to assist disabled customer Upheld 17 Offences - Sexual/CSE etc Allegation made against driver that he touched a customers leg as she exited his vehicle Partially Upheld 18 Driving/Parking Infringements Poor driving standards Not Upheld 19 Driving/Parking Infringements Poor driving allegation Insufficient Evidence 20 Conduct Driver using phone + overcharging + being aggressive Not Upheld 21 Driving/Parking Infringements Dangerous and impatient driving report from member of public Upheld 22 Driving/Parking Infringements Dangerous manoeuvre Insufficient Evidence 23 Driving/Parking Infringements Driver involved in RTA with passenger on-board, then called mates/colleagues to turn up at scene - Police involvement. Insufficient Evidence 24 Serious Incident Uber driver reportedly Insufficient Evidence 25 Rule Breaking False advertising on social media Upheld 26 Other Complaint query from Harrogate re driver parking up waiting for jobs Upheld 27 Driving/Parking Infringements Driver allegedly pulled out at a junction causing complainant to brake sharply Upheld 28 Other Damage to a wheelchair. Allegation that manager didn’t deal with matter appropriately Partially Upheld 29 Conduct Gave passenger the finger Partially Upheld 30 Other Report of suspected unlicensed vehicle working in Leeds Not Upheld 31 Driving/Parking Infringements Taxi went through red light at speed and turned right across the front of traffic who were filtering right Upheld 32 Serious Incident Failed to stop at zebra crossing and knocked dog down Insufficient Evidence 33 Driving/Parking Infringements Driver nearly caused accident on two occasions by deliberate, reckless and dangerous driving Partially Upheld 34 Driving/Parking Infringements Bad language and threats Insufficient Evidence 35 Other Threatening behaviour demonstrated by driver Insufficient Evidence 36 Driving/Parking Infringements Dangerous manoeuvre Upheld 37 Driving/Parking Infringements Parking blocking driveways 38 Driving/Parking Infringements Report regards driving manner Not Upheld 39 Other Driver reported for using mobile phone Insufficient Evidence 40 Conduct Operator refused to move car in car park and went wrong way down one way system Upheld 41 Other Facebook advert re all companies working together and sending nearest vehicle Partially Upheld 42 Other Inappropriate advertising on social media Partially Upheld 43 Driving/Parking Infringements Driver nearly causing an accident Partially Upheld 44 Overcharge Driver taking young girl and mother to school chose to take a longer route to increase fare Partially Upheld 45 Conduct Threatening behaviour towards a licensed operator (Baildon) Partially Upheld 46 Conduct Overcharged by a pound and then told female to get out before threatening to punchher - complaint received by police Partially Upheld 47 Conduct Driver was checked by Leeds Enforcement didn't have badge admitted chancing for fare Upheld 48 Overcharge Passenger states he was taken in a roundabout route to Haworth and overcharged Not Upheld 49 Other Passenger complaining re lack of geographical knowledge of driver / late arrival Upheld 50 Other Allegation of drug taking later rescinded by complainant Not Upheld 51 Conduct Inappropriate comments made by driver to customer Upheld 52 Driving/Parking Infringements Parked in cycle lane, case referred to operator Upheld 53 Driving/Parking Infringements Driver did u turn without consideration to other road user Upheld 54 Conduct Poor attitude towards police excessive speed Upheld 55 Driving/Parking Infringements Driver pulled into left of road then did u turn colliding with cyclist Partially Upheld 56 Driving/Parking Infringements Driver not obeying traffic signal overtook at lights Insufficient Evidence 57 Driving/Parking Infringements Driver pulled out of side road when pedestrian was crossing Partially Upheld 58 Driving/Parking Infringements Driver racing another unknown vehicle Insufficient Evidence 59 Driving/Parking Infringements Complaint re too many HCV's in Ilkley Partially Upheld 60 Driving/Parking Infringements Allegation of plying for hire from Leeds HC driver Insufficient Evidence 61 Driving/Parking Infringements Allegation of plying for hire from Leeds HC driver Insufficient Evidence 62 Serious Incident Allegation of assault Not Upheld 63 Other Cut across several lanes of traffic through roundabout Insufficient Evidence 64 Mobile phone Driver of car using his vehicle whilst on his mobile phone Upheld 65 Other Driver knocked customer off of bike, drove over the wheel and failed to stop at the scene of the accident Insufficient Evidence 66 Other Got out of the vehicle and then urinated in the alley Insufficient Evidence 67 Driving/Parking Infringements Driving issue with HGV Upheld 68 Overcharge Complaint regarding overcharging Upheld 69 Rule Breaking Manner of driving in snowy conditions Upheld 70 Other Damage to property whilst in vehicle Not Upheld 71 Other Refusal to take passenger and moved to next person in the queue Upheld 72 Other Damage to wheelchair / attitude from company Not Upheld 73 Driving/Parking Infringements Obstruct and double parked his vehicle Insufficient Evidence 74 Defective Vehicle Unable to read registration plate, believes being tampered with Not Upheld 75 Serious Incident Driver with drugs Upheld 76 Driving/Parking Infringements Complaint regarding driver pushing in Not Upheld 77 Conduct Regards attitude of telephone operator Not Upheld 78 Conduct Conduct between Bradford Uber driver and a York H/C driver Upheld 79 Driving/Parking Infringements Parking and littering Partially Upheld 80 Conduct Driver swearing at Shearbridge security guard + one of the trainers Upheld 81 Driving/Parking Infringements Driving wrong way down a one way street Upheld 82 Driving/Parking Infringements Driving standards, lack of duty of care ensuring passengers are secured before setting off Insufficient Evidence 83 Plying For Hire Driver parked outside (plying for hire). Insufficient Evidence 84 Overcharge Overcharged + Dangerous driving Upheld 85 Driving/Parking Infringements Complainant hit by HCV Partially Upheld 86 Overcharge Complaint re Uber charging £80 for being sick in the vehicle Not Upheld 87 Driving/Parking Infringements General driving standards in Keighley Not Upheld 88 Overcharge Charged £7.50 one way, then £6.00 for the return Not Upheld 89 Conduct PH driver being aggressive towards another PH driver Not Upheld 90 Driving/Parking Infringements Poor driving standards Not Upheld 91 Lost Property Lost mobile Not Upheld 92 Driving/Parking Infringements Parking / plotting up Not Upheld 93 Conduct Abusive comments towards customer Not Upheld 94 Driving/Parking Infringements Driving standards Not Upheld 95 Rule Breaking Complaint in relation to items being given to the licensing service Not Upheld 96 Driving/Parking Infringements Witnessed by staff member overtaking at T/L then going straight ahead Jcn Horton Grange Road / Legrams Lane Upheld 97 Driving/Parking Infringements Driving Standards Partially Upheld 98 Driving/Parking Infringements Driver cut in front of complainant Partially Upheld 99 Driving/Parking Infringements Complaint withdrawn by complainant Not Upheld 100 Driving/Parking Infringements Illegal turn in Keighley Not Upheld 101 Driving/Parking Infringements Investigated by operator driver reminded of his obligations as PHD Upheld 102 Driving/Parking Infringements Driver pulled away from kerb without giving due regard to other road users Upheld 103 Driving/Parking Infringements Concerns regarding licensed vehicles parked outside customers property Upheld 104 Driving/Parking Infringements Dangerous driving, including wrong siding a traffic island Upheld 105 Driving/Parking Infringements Driver did an illegal right turn from Lendal onto Museum St, York Upheld 106 Driving/Parking Infringements Driving standards near a school Upheld 107 Other Ranking up on Norman Lane awaiting fares Upheld 108 Other Applicant cheated when taking tests for badge Upheld 109 Other Injury when getting out of HCV. Driver set off too soon. Not Upheld 110 Driving/Parking Infringements Previous complaint re opened re parking at Home Farm Primary School Upheld 111 Other Driver has made inappropriate comments in relation to a customer’s appearance. Not Upheld 112 Conduct Driver brake checking a HGV carrying dangerous waste. Not Upheld 113 Defective Vehicle Thick dark smoke coming from exhaust, causing other road users/drivers difficulty seeing ahead Upheld 114 Rule Breaking Smoking in vehicle. Dangerous U-turn Upheld 115 Other Male attended Area Cars claiming to be an Enforcement Officer Partially Upheld 116 Other Minibus with no stickers on in Keighley Insufficient Evidence 117 Serious Incident RTA with guide dog owner. Upheld 118 Serious Incident Driver drove at car park attendant hitting his leg Not Upheld 119 Serious Incident Uber driver punched complainant and head teacher at school Insufficient Evidence 120 Serious Incident Driver punched customer in the back of the head Not Upheld 121 Conduct Driver tried to cut complainant up and was abusive because complainant would not let him in Insufficient Evidence 122 Driving/Parking Infringements Driver cut caller up on Wakefield Road, no other details known Insufficient Evidence 123 Driving/Parking Infringements Private hire parking in HC ranks in York Upheld 124 Driving/Parking Infringements Cut up driving instructor on roundabout. Driver smoking in vehicle Not Upheld 125 Driving/Parking Infringements Vehicle parking on double yellow lines for long period of time Not Upheld 126 Rule Breaking Complainant believes driver has been smoking in the vehicle Insufficient Evidence 127 Rule Breaking Complainant stopped at the lights, driver over takes to go through a red light, captured on camera Upheld 128 Rule Breaking PH Driver, over took on zebra crossing, zig zags and proceeded to drive up the wrong side of the road Upheld 129 Rule Breaking Poor driving standards Upheld 130 Other Threats made from one operator to another Upheld 131 Plying For Hire Alleged that the driver has been flagged down and picked up from bus stop Not Upheld 132 Conduct Driver urinating against complainants wall Upheld 133 Defective Vehicle Defective seatbelt dirty vehicle Upheld 134 Driving/Parking Infringements Driving standards and parking infringement Upheld 135 Conduct Complaint received from H/C driver re conduct of H/C driver Not Upheld 136 Driving/Parking Infringements Driving standards Upheld 137 Driving/Parking Infringements Parked on yellow zig zags at Wibsey Primary School Upheld 138 Driving/Parking Infringements Bad driving, pulled out a junction Not Upheld 139 Driving/Parking Infringements Driver turned left through a no left turn sign Upheld 140 Driving/Parking Infringements Driver nearly hitting complainant Partially Upheld 141 Conduct Inconsiderate parking Upheld 142 Plying For Hire Complainant believed driver was plying for hire in Leeds Not Upheld 143 Other Probation service with concerns regards a possible new applicant Not Upheld 144 Other Vehicle seen working in York without plates on Upheld 145 Driving/Parking Infringements Driving erratically around Manchester Airport car park Upheld 146 Driving/Parking Infringements Drivers parking on members of the public private land Partially Upheld 147 Driving/Parking Infringements PH driver parked in disabled bay at Lidl Upheld 148 Driving/Parking Infringements Complaint received regarding driver cutting complainant up Partially Upheld 149 Conduct Refusal to carry disabled customers Upheld 150 Conduct Abusive driving, excessive use of horn and tailgating Not Upheld 151 Driving/Parking Infringements Abusive driver Not Upheld 152 Conduct Dangerous manoeuvre + finger gesture Upheld 153 Serious Incident Sexual assault allegation Not Upheld 154 Defective Vehicle Vehicle seen in York without plates on Not Upheld 155 Driving/Parking Infringements Vehicle parked on School yellow lines Not Upheld 156 Conduct Altercation between HCD and bus driver Not Upheld 157 Other Smell of weed in vehicle Not Upheld 158 Defective Vehicle Vehicle emitting dense oily smoke from exhaust Not Upheld 159 Rule Breaking Driver went through a bus lane Insuffience Evidence 160 Other Vehicle booked through operator never arrived Not Upheld 161 Conduct Driver unhelpful and swore Upheld 162 Conduct Driver went down an ally, complainant thinks he urinated. Complainant believes he is a drug dealer Insuffience Evidence 163 Overcharge Overcharging due to adverse weather conditions Upheld 164 Conduct Driver unhelpful towards passenger Upheld 165 Serious Incident Driver alleged driving at speed and using threatening behaviour Upheld 166 Other Info regarding wrong plate on vehicle Upheld 167 Driving/Parking Infringements Poor driving and attitude towards complainant Insuffience Evidence 168 Driving/Parking Infringements Driver seen asleep in disabled bay Chapel Lane, Bingley Upheld 169 Serious Incident Threats made between drivers at the rank Insuffience Evidence 170 Serious Incident Driver taken 16 year old to Birmingham - turned his GPS off Not Upheld 171 Other Driver having blue flashing lights in car Upheld 172 Driving/Parking Infringements Parking and noise issues in Silsden Partially Upheld 173 Driving/Parking Infringements Driving standard, brake checking other motorist Partially Upheld 174 Driving/Parking Infringements Driver pulled out of side road and almost hit complainant's vehicle Upheld 175 Driving/Parking Infringements Parking complaint. PHV parked very close to member of the public Upheld 176 Driving/Parking Infringements York HC driver reports BFD PH vehicle doing a turn in the road close to crossing and on a bend Upheld 177 Driving/Parking Infringements HCV went through a red traffic light Not Upheld 178 Plying For Hire PHV plying for hire in York Upheld 179 Other Complaint from base staff member regs 3 vehicles and the time taken to get tested and plated Upheld 180 Other Member of the public in relation to in car CCTV Upheld 181 Other Smoke from PHV Upheld 182 Driving/Parking Infringements Children in the vehicle not in car seats Not Upheld 183 Driving/Parking Infringements Driver weaving in and out of lanes without indicating. Speeding Upheld 184 Conduct Driver aggressive towards refuse team in York Not Upheld 185 Conduct Driver smoking with customer in the vehicle Not Upheld 186 Conduct Driver aggressive towards parking warden Upheld 187 Offences - Sexual/CSE etc Driver making inappropriate comments Upheld 188 Conduct HC driver not securing passengers and being rude and angry Not Upheld 189 Driving/Parking Infringements Speeding and overtaking on white lines Upheld 190 Driving/Parking Infringements Reckless driving Not Upheld 191 Other Driver watching cricket whilst driving Upheld 192 Serious Incident Evicted operator due to CSE / Drugs offences Insufficient Evidence 193 Driving/Parking Infringements Driver parked in disabled bay despite warning from operator Upheld 194 Conduct Passenger got 7 seater to Salem Rugby Club but driver dropped them in Heaton. When reported was swore at Not Upheld 195 Overcharge Overcharge meter not used Not Upheld 196 Plying For Hire Alleged that the driver picked up fare that was not pre-booked Upheld 197 Conduct Driver alleged to be involved in street fight Not Upheld 198 Other Complaint regarding Planning Permission of BD6 Not Upheld 199 Conduct Complaint from customer re driver's attitude during journey and violence at the end ?? Not Upheld 200 Driving/Parking Infringements Complaint regarding H/C driving standards Insufficient Evidence 201 Driving/Parking Infringements Intel received from the police Upheld 202 Driving/Parking Infringements Bad driving and attitude Upheld 203 Other Driver alleged to be smuggling cats - No evidence Not Upheld 204 Driving/Parking Infringements Driver went into a no entry and then refused to move Upheld 205 Conduct Driver with bad attitude towards passengers Upheld 206 Driving/Parking Infringements Driver overtook complainant Insufficient Evidence 207 Conduct Driver using aggressive hand signals towards another motorist Partially Upheld 208 Other Complainant alleges that a driver is mentally unstable Not upheld 209 Driving/Parking Infringements Parking in Access only areas in Shipley. Persistent offenders Partially Upheld 210 Driving/Parking Infringements Parking on footpath outside access PH Upheld 211 Other Driver defecating in a public place Upheld 212 Overcharge Complainant charged £76.02 for a 5.6 mile journey Upheld 213 Driving/Parking Infringements Driver driving dangerously Insufficient Evidence 214 Driving/Parking Infringements Driver driving dangerously Upheld 215 Other 2 receipts provided for one journey of a looked after child for an 05:30 journey Upheld 216 Rule Breaking 2 complaints received same day about this driver smoking in vehicle Upheld 217 Other Using mobile phone whilst driving Upheld 218 Conduct Driver conduct and attempted overcharge Upheld 219 Driving/Parking Infringements Dangerous driving Partially Upheld 220 Driving/Parking Infringements Driving Conduct, Smoking in car and refusing to give details to parking CEO Upheld 221 Overcharge Possible overcharging wheelchair customer Not Upheld 222 Rule Breaking Driver using mobile phone Upheld 223 Driving/Parking Infringements Overtaking Partially Upheld 224 Driving/Parking Infringements Driver using mobile phone Insufficient Evidence 225 Driving/Parking Infringements Driver drove on pavement, captured on dashcam Upheld 226 Driving/Parking Infringements Driver drove on pavement through red light captured on dashcam Insufficient Evidence 227 Delayed pick-up Asda Shipley pick up delayed Not Upheld 228 Refusal of assistance dog Customer was refused at Interchange with assistance hearing dog Insufficient Evidence 229 Racial Comments Driver using racial language - Operator not interested Upheld 230 Dispute over failure fee Dispute from driver over paying vehicle test fee Not Upheld 231 Attitude / behaviour possible taking drugs Made off from PCSO, attitude and possible smell of cannabis Not Upheld 232 Defective Vehicle Customer has fallen while climbing into PHV due to insecure handle Insufficient Evidence 233 Driving/Parking Infringements Driver was having a video call while driving with passengers in the vehicle Upheld 234 Driving/Parking Infringements Driver blocked the road Insufficient Evidence 235 Rule Breaking Driver refused guide dog - Operator states is medically exempt Not Upheld 236 Offences - Sexual/CSE etc Driver with passenger in the rear seat while in a car park, windows steamed up (20 min) Not Upheld 237 Driving/Parking Infringements Driving excessive speed. Almost caused RTA. Upheld 238 Overcharge Overcharging Upheld 239 Other Parking on double yellow lines Not Upheld 240 Driving/Parking Infringements Drove through red light and used different lane to do so Upheld 241 Driving/Parking Infringements Driving standards and behaviour Partially Upheld 242 Driving/Parking Infringements Private Hire vehicles parking on double yellow lines Not Upheld 243 Driving/Parking Infringements Private Hire vehicle conducted three point turn around island and then went on the pavement Partially Upheld 244 Driving/Parking Infringements Parking in a disabled bay. Poor attitude and conduct Upheld 245 Driving/Parking Infringements Driving standards Upheld 246 Rule Breaking Driver using mobile phone whilst driving Upheld 247 Driving/Parking Infringements Driving standards / believe operator not recording complaints Upheld 248 Conduct Driver being aggressive to female passenger Not Upheld 249 Conduct Driver tailgating other motorist Not Upheld 250 Other Driver texting whilst driving Insufficient Evidence 251 Plying For Hire HC Driver reporting vehicles in the City Centre that he believes are plying for hire Insufficient Evidence 252 Driving/Parking Infringements Driving in an aggressive manner Not Upheld 253 Conduct Driver harassed female passenger over a period of time - police involvement Upheld 254 Conduct Driver swearing, making threats and spitting at another driver Insufficient Evidence 255 Conduct Threatening behaviour and racist comments Insufficient Evidence 256 Conduct Leeds HCV, not Bradford - Complainant re-directed Not Upheld 257 Conduct Racism directed towards an 82-year-old white gentleman Not Upheld 258 Conduct Driving in aggressive manner and conduct towards public Not Upheld 259 Driving/Parking Infringements Driving standards at a school Upheld 260 Overcharge Overcharging Not Upheld 261 Driving/Parking Infringements Driving standards Insufficient Evidence 262 Other Refusal to take a guide dog Upheld 263 Driving/Parking Infringements Driving standards Insufficient Evidence 264 Serious Incident Assault Upheld 265 Serious Incident Assault P/H driver on H/C driver Upheld 266 Driving/Parking Infringements Drivers parking/Idling/being noisy/smoking on Southcote Place opposite base Upheld 267 Driving/Parking Infringements Driving standards Upheld 268 Conduct Abusive behaviour towards member of public Not Upheld 269 Other Refusal to take passenger, informed customer at very last minute Upheld 270 Driving/Parking Infringements Driving standards on Tong Street Upheld 271 Driving/Parking Infringements Driving standards Upheld 272 Serious Incident Assault and conduct Not Upheld 273 Serious Incident Failed to secure wheelchair correctly Upheld 274 Other Bad driving and operator conduct Not Upheld 275 Driving/Parking Infringements Private hire vehicle driving dangerously towards Bingley Not Upheld 276 Driving/Parking Infringements Private Hire driver would not reverse to allow complainant to reverse into a parking bay Not Upheld 277 Driving/Parking Infringements Parking Issues Church Green Partially Upheld 278 Other Driver dropping litter in a public place Insufficient Evidence 279 Driving/Parking Infringements Parking issues Upheld 280 Plying For Hire Various cars, all plying for hire Not Upheld 281 Driving/Parking Infringements Over taking in Tesco car park aggressively Not Upheld 282 Driving/Parking Infringements Knock down Insufficient Evidence 283 Driving/Parking Infringements PH vehicles parking on private land Not Upheld 284 Driving/Parking Infringements Knock down resulting in fracture to arm Not Upheld 285 Driving/Parking Infringements Aggressive behaviours and hand gestures, driving on pavement Not Upheld 286 Driving/Parking Infringements Driver did a U turn in front of a bus and then swore at the bus driver Upheld 287 Other Op sent the wrong vehicle type Not Upheld 288 Defective Vehicle Vehicle concerns (limited detail) Upheld 289 Defective Vehicle Vehicle smoking under acceleration Upheld 290 Serious Incident Fail to secure a wheelchair passenger Upheld 291 Overcharge Driver has made a £80.00 claim for a dirty seat. Complainant states that its not him who has fouled the Cab. Upheld 292 Defective Vehicle Driver spewing out blue smoke Not Upheld 293 Overcharge Overcharge because its Eid Partially Upheld 294 Other Failing to wait for people to clear a crossing Upheld 295 Driving/Parking Infringements Driving standards Insufficient Evidence 296 Driving/Parking Infringements Driving standards Upheld 297 Driving/Parking Infringements Driving standards and over-charging Upheld 298 Other Conduct Not Upheld 299 Driving/Parking Infringements Dangerous driving Upheld 300 Driving/Parking Infringements Driving standards Not Upheld 301 Driving/Parking Infringements Abusive towards council wardens Upheld 302 Driving/Parking Infringements Driving standards Insufficient Evidence 303 Driving/Parking Infringements Failing to indicate and intimidating behaviour Upheld 304 Conduct Swore at another motorist Upheld 305 Driving/Parking Infringements Red taxi bumped car and drove off, witness saw it Not Upheld 306 Driving/Parking Infringements Poor standard of driving Not Upheld 307 Driving/Parking Infringements Poor standard of driving Not Upheld 308 Serious Incident Concerns re inappropriate comments Insufficient Evidence 309 Other Car reportedly smells of drugs Not Upheld 310 Driving/Parking Infringements Driving standard, Leeds Road Not Upheld 311 Offences - Sexual/CSE etc Driver reported to LADO and Police for Not Upheld 312 Driving/Parking Infringements Too many taxis in Ilkley Insufficient Evidence 313 Driving/Parking Infringements Driver drove extremely close to the vehicle in front then overtook traveling through a red traffic light. Upheld 314 Conduct HC blocked PHV at the Interchange. Not Upheld 315 Driving/Parking Infringements Driver overtook extremely close to a cycle Not Upheld 316 Other Can an operator refuse a booking from a wheelchair customer Insufficient Evidence 317 Overcharge Overcharge and comments made by radio operator Upheld 318 Conduct Driver being aggressive to passenger Upheld 319 Other Fail to stop after RTA Not Upheld 320 Conduct Conduct of driver Upheld 321 Conduct Parking in a disabled bay to collect customer and conduct towards member of public Not Upheld 322 Rule Breaking Parking up outside base Not Upheld 323 Other HC causing nuisance in the Interchange Partially Upheld 324 Conduct Driver shouting at customers and refused to transport Not Upheld 325 Defective Vehicle Vehicle has brown tape covering plate number on back plate Upheld 326 Defective Vehicle Vehicle defective Partially Upheld 327 Other Fail to secure a wheelchair passenger Partially Upheld 328 Driving/Parking Infringements Driver parked outside of base and horning Partially Upheld 329 Conduct Car 15 swearing with customers in vehicle Upheld 330 Rule Breaking Smoking in a PHV Upheld 331 Conduct Reported by member of public for tailgating and flashing lights Not Upheld 332 Other Wheelchair user - Driver failed to use lap belt to secure passenger Not Upheld 333 Driving/Parking Infringements Speeding HCV’s down Park Road, Bingley Partially Upheld 334 Driving/Parking Infringements Parking in a Hackney Rank Partially Upheld 335 Conduct Overcharge, conduct Upheld 336 Conduct Conduct and behaviour Partially Upheld 337 Driving/Parking Infringements Conduct and driving standards Upheld 338 Defective Vehicle Defective number plate Upheld 339 Driving/Parking Infringements Report of HCV speeding Not Upheld 340 Rule Breaking Driving standards Not Upheld 341 Other Run over complainant's cat Upheld 342 Conduct Conduct and driving standards Upheld 343 Conduct Conduct and attitude Not Upheld 344 Other Believe carrying out delivery of take-aways whilst working at takeaway Not Upheld 345 Rule Breaking Dangerous driving, driver then contacting customer after getting number from operator at base Upheld 346 Driving/Parking Infringements Dashcam footage of driver running red light Upheld 347 Serious Incident Assault by driver Upheld 348 Driving/Parking Infringements Vehicle parked on dropped kerb Upheld 349 Driving/Parking Infringements Driver demonstrating intimidating behaviour towards another road user Upheld 350 Driving/Parking Infringements Parking dispute with neighbour. Alleging that driver made threats Not Upheld 351 Driving/Parking Infringements Driving standards and stuck finger up Not Upheld 352 Driving/Parking Infringements Driving standards Upheld 353 Rule Breaking Dropping litter out of vehicle Upheld 354 Driving/Parking Infringements Picking up on double yellows / zig zags, speeding Upheld 355 Policy Related Collision. No insurance/tax. Operator conduct Upheld 356 Conduct Parking on double yellow lines Upheld 357 Serious Incident Various occasions of refusal to carry assistance dog and asking for cleaning charge Upheld 358 Driving/Parking Infringements Driving erratically and on mobile phone Upheld 359 Driving/Parking Infringements No details attached requested more details Not Upheld 360 Driving/Parking Infringements Driving erratically speeding up then slowing down on A1 Upheld 361 Conduct Driver saying things that could be considered as racist comments and trying to provoke customer into argument Not Upheld 362 Driving/Parking Infringements Driver driving wrong way down one-way street in York Upheld 363 Conduct Driver conduct towards junior passenger Not Upheld 364 Other Driver's conduct when challenged over throwing litter from vehicle Upheld 365 Conduct Conduct of Radio Operator Not Upheld 366 Conduct Conduct of driver Insufficient Evidence 367 Driving/Parking Infringements Driving/conduct of driver Upheld 368 Driving/Parking Infringements Driving standards and driver conduct Insufficient Evidence 369 Defective Vehicle Dirty vehicle Upheld 370 Driving/Parking Infringements Driving standards Insufficient Evidence 371 Driving/Parking Infringements Driving standards Partially Upheld 372 Driving/Parking Infringements Use of bus lane by PH vehicle in York Not Upheld 373 Driving/Parking Infringements Stopping on crossing Upheld 374 Serious Incident Urinating in street Upheld 375 Driving/Parking Infringements Driving standards and driver conduct Upheld 376 Driving/Parking Infringements Driving standards Upheld 377 Other Untaxed vehicle Upheld 378 Driving/Parking Infringements Driving standards/conduct Upheld 379 Driving/Parking Infringements Driving standards Insufficient Evidence 380 Serious Incident Alleged sexual offence Not Upheld 381 Conduct Conduct of driver Upheld 382 Driving/Parking Infringements Driver cut in front of car causing the driver to brake harshly Upheld 383 Driving/Parking Infringements Driving standards Upheld 384 Driving/Parking Infringements Driving standards and conduct Upheld 385 Other HC drivers did not assist when member of public was being attacked Insufficient Evidence 386 Conduct Driver reversed into a vehicle then became aggressive and attitude Not Upheld 387 Driving/Parking Infringements Driver passed other vehicles then cut in to avoid queuing Upheld 388 Conduct Driver sounding horn at vehicle when asked to stop by CEO driver became abusive. Upheld 389 Conduct Complaint made against phone operator Not Upheld 390 Driving/Parking Infringements Complaint re various vehicles including licenced vehicles using Willowfield Crescent as a short cut Partially Upheld 391 Driving/Parking Infringements Complaint regarding original complaint not being dealt with Partially Upheld 392 Other Concern regarding PH vehicles in Otley Not Upheld 393 Policy Related Complaint re vehicle displaying different visors than decals Not Upheld 394 Rule Breaking Complaint regarding police twitter feed regarding a licensed vehicle being SORN Upheld 395 Driving/Parking Infringements Substandard driving Not Upheld 396 Defective Vehicle Defective vehicle Not Upheld 397 Driving/Parking Infringements Run red light Upheld 398 Serious Incident Vehicle not plated / no insurance, on-going issues with licence Upheld 399 Driving/Parking Infringements Speeding over roundabout Upheld 400 Conduct Defecating in a public place Upheld 401 Driving/Parking Infringements Complainant hit another vehicle due to PHV being parked Not Upheld 402 Plying For Hire Taxi picking up in drop off point Upheld 403 Conduct Conduct towards Council Warden Upheld 404 Conduct Conduct towards Council Warden Upheld 405 Conduct Conduct and attitude of operators at base Not Upheld 406 Driving/Parking Infringements Private Hire vehicle displaying L-plates Upheld 407 Driving/Parking Infringements Report of aggressive driving and intimidation behaviour Partially Upheld 408 Offences - Sexual/CSE etc Driver urinating in a public place Not Upheld 409 Conduct Verbally abusive towards Council Warden Upheld 410 Driving/Parking Infringements Dangerous driving whilst overtaking a cyclist Upheld 411 Driving/Parking Infringements Obstruction Upheld 412 Driving/Parking Infringements Driving standards and attitude Not Upheld 413 Driving/Parking Infringements Driver took 15-year-old girl's mobile locked doors until she arrived at destination Upheld 414 Conduct Driver interviewed different version to complainant also spoke to operator who had spoken to driver. I am satisfied that no serious offence has been committed it was a dispute over a fare the Police are NFA Not Upheld 415 Conduct Driver allegedly verbally abused members of the public Upheld 416 Driving/Parking Infringements Incident of bad driving A6068 Not Upheld 417 Driving/Parking Infringements Uber driver making illegal right turn Upheld 418 Overcharge Drivers overcharging Not Upheld 419 Conduct Driver conduct Upheld 420 Conduct Driver conduct Upheld 421 Conduct Driver conduct Upheld 422 Conduct Driver conduct Not Upheld 423 Conduct Driver conduct Not Upheld 424 Driving/Parking Infringements Driving standard Not Upheld 425 Conduct Driver conduct Upheld 426 Driving/Parking Infringements Dangerous overtaking reported Insufficient Evidence 427 Driving/Parking Infringements Parking in parent and child space Not Upheld 428 Conduct Driver conduct Not Upheld 429 Driving/Parking Infringements Parking issues Not Upheld 430 Driving/Parking Infringements Driving standards Not Upheld 431 Offences - Sexual/CSE etc Driver allegedly made inappropriate comments to complainant's daughter Not Upheld 432 Other Litter being thrown out of moving PH vehicle Upheld 433 Driving/Parking Infringements Undertaking, nearly causing an accident Upheld 434 Other Pornographic images visible at base Insufficient Evidence 435 Driving/Parking Infringements Driver set off before passenger had alighted - Injuries caused Upheld 436 Conduct Complaint re operator being violent Insufficient Evidence 437 Driving/Parking Infringements Driver not correctly reporting an accident Not Upheld 438 Other Complaint regarding picking up multiple bookings Upheld 439 Conduct Complaint regarding standards of driving Upheld 440 Conduct Complaint regarding collision with a parked vehicle and failing to provide details Not Upheld 441 Other Charged for a fare that didn’t show Upheld 442 Driving/Parking Infringements Complaint regarding driver parking inappropriately in cycle lane Upheld 443 Driving/Parking Infringements Driver aggressive towards another road user Upheld 444 Conduct Complainant concerned that driver was using his mobile phone whilst driving Upheld 445 Driving/Parking Infringements Driving dangerously on wrong side of the road Not Upheld 446 Driving/Parking Infringements Complaint regarding HC parking on double yellows Partially Upheld 447 Other Question raised regarding operator using Bradford Council logo on advertisements Upheld 448 Driving/Parking Infringements Complaint regarding parking contravention Partially Upheld 449 Conduct Complaint regarding refusal to put on meter and driver aggressive towards passenger Insufficient Evidence 450 Lost Property Complaint regarding telephone left in HCV Not Upheld 451 Defective Vehicle Vehicle reported by York Enforcement for not displaying decals Upheld 452 Driving/Parking Infringements Driver drove through a no entry sign and swore at other driver Upheld 453 Conduct Complaint re drivers allowing non licensed drivers to drive Insufficient Evidence 454 Driving/Parking Infringements Driving standards Upheld 455 Driving/Parking Infringements Driving standards hitting complainant's vehicle in the process Upheld 456 Conduct Vehicle reported not using matching decals / visors Not Upheld 457 Driving/Parking Infringements Driving standards hitting complainant's vehicle in the process whilst he travelled down wrong side of the road Upheld 458 Driving/Parking Infringements Vehicle alleged to have overtaken vehicles waiting at traffic lights Not Upheld 459 Driving/Parking Infringements Driver raised concern re drivers from York being abusive North Yorks Police Not Upheld 460 Conduct Complaint regarding HC base not taking booking advising customer re local firm will be cheaper Not Upheld 461 Other Complaint regarding vehicle testing at Shearbridge Not Upheld 462 Driving/Parking Infringements Eating and using mobile phone whilst driving Not Upheld 463 Conduct Driver verbally abused customer when picked up on zig zags, when contacted operator with the registration they have said that it does not belong to them Upheld 464 Driving/Parking Infringements Driver went through 2 red lights - there is dash cam footage available Upheld 465 Conduct Attitude of driver towards a member of staff Upheld 466 Driving/Parking Infringements Driving standards Upheld 467 Driving/Parking Infringements Driving standards Upheld 468 Driving/Parking Infringements Driving standards Not Upheld 469 Other Vehicle working not displaying plate Not Upheld 470 Other Anonymous letter regarding driver being caught with cannabis Insufficient Evidence 471 Driving/Parking Infringements Bad driving Upheld

Author:	Sussex [ Sun Jan 13, 2019 7:44 pm ]
Post subject:	Re: Bradford complaints included spitting and cat-smuggling
Quote: 170 Serious Incident Driver taken 16 year old to Birmingham - turned his GPS off Not Upheld Loads I could put up here as being reflective of my comment above re sad individuals with nothing better to do than complain, but this one jumped out at me. When has it been deemed a requirement to have sat nav?

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