Taxi Driver Online

UK cab trade debate and advice
It is currently Wed Jul 17, 2019 1:36 am

All times are UTC [ DST ]




Post new topic Reply to topic  [ 2 posts ] 
Author Message
PostPosted: Fri May 17, 2019 9:04 pm 
Offline

Joined: Wed May 16, 2012 6:33 am
Posts: 3587
Complaints against York taxi drivers revealed

https://www.yorkmix.com/news/complaints ... -revealed/

Image
Image: York Mix/Richard McDougall

Complaints made against taxis in York include drivers being aggressive towards cyclists, refusing lifts to disabled passengers and allegations about bad parking or driving.

A Freedom of Information request has revealed City of York Council received 154 complaints in 2016, 319 in 2017 and 277 last year.

But more than half of them were about the behaviour of drivers registered with other local authorities.

Accusations made range from serious allegations – such as violent behaviour or a driver taking photos of a woman’s children and posting them on Facebook – to complaints about drivers slamming doors or arriving early.

There were also complaints about taxis refusing disabled passengers or charging extra to carry wheelchairs, as well as accusations of people driving up Shambles.

Parked across Shambles

One person alleged a driver parked across Shambles to go to Greggs and customers also contacted the council to claim taxis were parking in the ambulance area at York Hospital.

Tony Green, hackney driver and spokesman for the united trade group, said that “one complaint is one too many” and he wants all customers to have a “positive experience”.

He added that there are more than 1,000 drivers registered and working in York but up to 60 out of town drivers working in the city at any time, and said the proportion of complaints is much higher for vehicles from other areas.

He said: "We do support the council in taking any enforcement action for anything that’s done wrong. It’s so important that anyone who uses our service has a positive experience.

"We are actively encouraged to report out of town vehicles doing anything wrong."

Safety in cabs

Matt Boxall, head of public protection at the council, said: “We take safety in our taxis extremely seriously. Our enforcement work continues in co-operation with North Yorkshire Police and Licensing Officers from other authorities.

“We review every single complaint and take a proportionate response in line with our enforcement policy.”

He urged people to report any complaints to public.protection@york.gov.uk.


Top
 Profile  
 
PostPosted: Fri May 17, 2019 9:08 pm 
Offline

Joined: Wed May 16, 2012 6:33 am
Posts: 3587
Quote:
Accusations made range from serious allegations – such as violent behaviour or a driver taking photos of a woman’s children and posting them on Facebook...

:-s

Quote:
...to complaints about drivers slamming doors or arriving early.


That's one thing I'm a bit paranoid about (not the arriving early thing) - my estate tailgate has to be slammed pretty firmly or it won't close properly, then you have to get out and shut it again. But from the inside of the car it does sound quite loud, so wouldn't be surprised if people think I'm slamming it because I'm in a huff about something. Well, I'm not in a huff *all* the time anyway... :lol: :oops:


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 2 posts ] 

All times are UTC [ DST ]


Who is online

Users browsing this forum: No registered users and 30 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Group