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PostPosted: Sun Sep 01, 2019 6:11 am 
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Posts: 4114
:-s


Dad demands refund for 'melted £3 Asda ice cream' after Folkestone Taxi's delay in hot weather

https://www.kentlive.news/news/kent-new ... -3-3268699

The manager has offered to reimburse the customer for the melted ice cream he claimed to have lost

Image
Image: Ian Scammell/KentLive

A Folkestone dad claims he had to chuck out half of his Asda shopping after his taxi's "one hour" delay caused his food to defrost in sweltering heat.

Melvin Lee, 40, who lives in Manor Road, says he was waylaid with eight bags of groceries, which included ice cream and frozen vegetables, from the Bouverie Place shopping centre store on Bank Holiday Monday (August 26).

He dialled for Folkestone Taxis to come and get him, his girlfriend Clare Rogers, 43, and eight month old baby Edward in a pushchair on a day when temperatures were around 27 degrees.

But Mr Lee said the cab "drove around the car park", where they were waiting, and "straight past them".

He said: "One taxi pulled up and took another couple.

"My baby was stressed while waiting.

"I would like some compensation and for them to pay for the shopping I have lost.

"They said 20 minutes, then an hour, they left me outside Asda losing all my ice cream because it melted."

The dad said he ended up throwing out half of his shop, which in total cost him £45.

Image
Image: Ian Scammell/KentLive

Driver shortage

A spokesman for Folkestone Taxis told KentLive that there was a shortage of drivers on the Bank Holiday.

He also said complaints made to the company are taken very seriously.

The spokesman said: “All our drivers are self-employed, so they can choose their own hours.

"We can’t dictate what hours they work.

“Mr Lee was told the taxi would be a minimum of 20 minutes – however it was 31 minutes, not an hour.

"Send him round with his receipt and I’ll reimburse him myself.

"I did tell Mr Lee, he shops in Asda, I don’t think they really do any expensive ice cream."

Image
Image: Ian Scammell/KentLive


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PostPosted: Sun Sep 01, 2019 6:15 am 
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Joined: Wed May 16, 2012 6:33 am
Posts: 4114
Folkestone Taxis wrote:
"I did tell Mr Lee, he shops in Asda, I don’t think they really do any expensive ice cream."


Well that's him told :P


This one's in some of the nationals as well, and predictably not much sympathy for the couple. Check out the comments on the Mirror's website :shock:

On second thoughts, I wouldn't bother, because not difficult to guess what they're all saying :?

https://www.mirror.co.uk/news/uk-news/d ... ts-section


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PostPosted: Sun Sep 01, 2019 6:55 am 
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Joined: Sat Apr 01, 2006 11:47 pm
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Location: Stamford Britains prettiest town till SKDC ruined it
so they went to the park and then phoned for a taxi :roll:

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PostPosted: Sun Sep 01, 2019 5:54 pm 
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Joined: Wed Sep 03, 2003 7:30 pm
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Location: 1066 Country
Quote:
“Mr Lee was told the taxi would be a minimum of 20 minutes – however it was 31 minutes, not an hour.

Shock horror a customer not telling the truth. [-(

Does my nut in. Thank the Lord for data systems that record everything, including the actual recording of the booking.

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PostPosted: Tue Sep 03, 2019 10:18 am 
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edders23 wrote:
so they went to the park and then phoned for a taxi :roll:


They went to the *car* park? That sounds like just about they most sensible thing they did :-s


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PostPosted: Wed Sep 11, 2019 12:05 am 
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theres an awful lot of folk at loose end since Jeremy Kyle was taken off the air.


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