Note that by the looks of it this press release is aimed at investors in AA plc rather than Uber drivers, which may help explain some of the language used.
(Came across it via TaxiPoint, so they can take the blame
)AA launches cutting-edge partnership with Uber for roadside and Service
Maintenance and Repair
https://www.theaaplc.com/~/media/Files/ ... -09-19.pdf
- MOTs, repairs and maintenance for Uber drivers will use AA Service Maintenance and
Repair (SMR) platform and capabilities
- Uber drivers in 40 UK cities will also have access to the AA roadside assistance
- Technology at the heart of the partnership - AA deep integration into the Uber app
As discussed at the recent half year results presentation, SMR will become an increasing area
of focus for the AA. The SMR market plays a key role in addressing a driver’s planned and
unplanned needs and represents a significant opportunity for the AA to grow new revenue
streams without incurring substantial capital expenditure.
The AA and Uber have today launched a new three-year partnership, enabling more than
65,000 licensed private-hire drivers in 40 UK cities, access to award-winning breakdown
cover* as well as the opportunity to book discounted services, maintenance and repairs (SMR)
in over 1,000 garages through the AA’s SMR Platform also leveraging the recent acquisition
Prestige capabilities and expertise.
The AA has successfully integrated Prestige and its proprietary UNITY system into our new
technical services business and the AA approved Garage network of over 1,000 garages, with
the aim of providing a nationwide service for the automotive industry and UK drivers to help
with issues such as: vehicle recall campaigns, SMR and onsite technical support for our OEM
partners
As well as providing access to service, repairs and maintenance, the Uber partnership is
completely digital as drivers will make all requests for assistance through their existing Uber
Driver app. This is part of a new Uber Pro loyalty programme, which recognises drivers for
their commitment and high-quality service.
This deal is a first for the AA in combining roadside assistance with vehicle servicing and
underpins its intention to digitalise its offering to businesses and customers. It is also a
reflection of the AA’s key strategic direction, putting service innovation and data at the heart
of what we do;
• Creating industry leading, cutting-edge B2B partnerships
• Delivering world class customer service
• Investing more than any other provider in technology and people
• Developing connected and integrated Roadside propositions and new data services
• Enhancing our leading position as the B2B partner of choice.
Simon Breakwell, AA Chief Executive Officer says:
“The AA is putting Service and Innovation at the heart of what we do. This unique cutting-edge
partnership combines those two elements.
“Our partnership with Uber goes beyond our core breakdown offering and into whole vehicle
cover with a comprehensive service, maintenance and repair package for Uber drivers.
“We are making significant progress on our strategic plan and are building operational
momentum across the AA, including our strategic partnership with Admiral as well as the
launch of Smart Breakdown in Q4. The Uber partnership gives us more momentum.”
