Taxi Driver Online
http://www.taxi-driver.co.uk/phpBB2/

London black cab advert 'exaggerated safety from Covid'
http://www.taxi-driver.co.uk/phpBB2/viewtopic.php?f=2&t=36370		 Page 1 of 1
Author:  cabbyman [ Wed Nov 25, 2020 4:14 am ]
Post subject:  London black cab advert 'exaggerated safety from Covid'
https://www.bbc.co.uk/news/uk-england-london-55048847


The advert was "misleading" in claiming passengers could expect to be over two metres from the driver, the ASA found
An advertisement for London black cabs exaggerated how much the vehicles could reduce the spread of Covid-19, a watchdog has found.

The radio advert featured a passenger's voice describing how the screen between her and the driver kept her safe.

"It's like being in my own bubble back here", the promotion by the Licensed Taxi Drivers Association (LTDA) said.

The Advertising Standards Authority (ASA) ruled the message was "exaggerated" and "misleading".

The advert, which appeared on 9 July, continued: "Sat on the back seat, they're over two metres from me. And with contactless payments, it's even safer. I'm a black cab customer and I'm confident I'm safe."

The ASA said this "exaggerated the extent to which features of a London black cab would reduce the spread of Covid-19".

The LTDA said black cabs were one of the safer ways to travel during the pandemic, "particularly when compared to some other forms of public transport - with the partition, plenty of space and contactless payment".

'Another blow'
It added that the ASA's decision was "another blow for black cab drivers, who are already suffering greatly as a result of the pandemic and fall in demand due to restrictions".

In a published ruling, the ASA said it: "Considered consumers would understand from the ad that a passenger sat on the backseat of a London black cab could expect to be over two metres from the driver.

"We also considered that, in the context of the existing Covid-19 pandemic, the reference to being 'divided from the driver' and 'in my own bubble' would be understood as an indication that there would be complete separation from passenger and driver."

Investigations found that in two of the three models of London black cabs, drivers and passengers would be exactly two metres or more apart, the ASA said.

"However, the third model showed that the distance was either two metres or less," it added.

The watchdog acknowledged the intention of the advertiser to highlight particular features that were distinct to London black cabs.

However, it ruled the ad must not appear again the same form.

Steve McNamara of the LTDA said he had no intention of misleading consumers and that the advert will not be used again.
Author:  edders23 [ Wed Nov 25, 2020 7:37 am ]
Post subject:  Re: London black cab advert 'exaggerated safety from Covid'
Must be over a year since the ASA last told the LTDA off :lol:
Author:  StuartW [ Wed Nov 25, 2020 2:01 pm ]
Post subject:  Re: London black cab advert 'exaggerated safety from Covid'
As a saloon driver I'm obviously not particularly in favour of the LTDA's campaign here.

However, I do think the ASA is being a bit harsh.

So some cabs are slightly below 2m distancing from the back seat. Can't be by much :?

But I suppose it's partly the LTDA's fault for being so specific about the distancing - "over 2m". If they'd been a bit more vague about the distancing, they might have got away with it.

As for the bubble thing, I suspect the average reader would realise that it's not quite 'hermetically sealed', sort of thing.

So it's maybe a bit like the 'fit and proper' thing in York at the moment. If you're being targetted, for whatever reason, then often not difficult to find some sort of minor transgression as a stick to beat you with.

Edders wrote:
Must be over a year since the ASA last told the LTDA off

And again, like York, I've no doubt the complainant here is a trade competitor rather than member of the public.
Author:  edders23 [ Wed Nov 25, 2020 3:29 pm ]
Post subject:  Re: London black cab advert 'exaggerated safety from Covid'
usually their adds target Uber :wink:
Author:  Sussex [ Wed Nov 25, 2020 8:28 pm ]
Post subject:  Re: London black cab advert 'exaggerated safety from Covid'
Quote:
So some cabs are slightly below 2m distancing from the back seat. Can't be by much :?

But if the cab has more than three punters some of those punters will be nearer to the driver than any in a saloon.
Author:  StuartW [ Wed Nov 25, 2020 9:32 pm ]
Post subject:  Re: London black cab advert 'exaggerated safety from Covid'
Sussex wrote:
Quote:
So some cabs are slightly below 2m distancing from the back seat. Can't be by much :?

But if the cab has more than three punters some of those punters will be nearer to the driver than any in a saloon.

Indeed, but the LTDA's claim was specifically about the back seat:

Advertising Standards Authority wrote:
The ad stated that “The permanent screen keeps me divided from the driver, it’s like being in my own bubble back here. Sat on the back seat, they’re over two metres from me”.[...]

The ASA considered consumers would understand from the ad that a passenger sat on the backseat of a London black cab could expect to be over two metres from the driver.

ASA's full ruling here if anyone's interested. It's not that long, but then again there's not much in it that isn't covered adequately in the article above.

https://www.asa.org.uk/rulings/licensed ... n-ltd.html
Page 1 of 1 All times are UTC [ DST ]
Powered by phpBB® Forum Software © phpBB Group
http://www.phpbb.com/