Taxi Driver Online

UK cab trade debate and advice
It is currently Wed Dec 08, 2021 4:31 am

All times are UTC [ DST ]




Post new topic Reply to topic  [ 7 posts ] 
Author Message
PostPosted: Sat Oct 09, 2021 3:16 pm 
Offline

Joined: Wed May 16, 2012 6:33 am
Posts: 9102
Passengers can complain about taxi drivers - by scanning barcode in their cab

https://www.stokesentinel.co.uk/news/st ... xi-6017574

But the changes approved by Stafford Borough Council haven't gone down well with drivers

Plans to enable taxi passengers to report their complaints using a barcode on vehicles have come under fire from some cabbies.

A new web page with links and guidance is also being created to make it easier for customers to report incidents to Stafford Borough Council.

It forms part of changes to the authority’s taxi licensing policy and vehicle standards.

A consultation on the proposed revisions was carried out with members of the local Hackney carriage and private hire trade, Stafford and District Access Group, police, the fire service and the county council during the summer.

The authority received around 40 responses, including many from members of the Stafford Taxi Association, as well as individual private hire drivers and Staffordshire County Council.

A council report on the consultation responses said: ”There was a large response as complaint stickers are to be displayed in all licensed vehicles. Drivers were not happy that the council were encouraging customers to complain about them, as well as having to have a further sticker inside their vehicles.

“This point was considered, but the statutory standards are clear and state ways to make a complaint to the authority should be displayed in all licensed vehicles. As a compromise, the sticker will now state ‘compliments/comments/complaints’.”

Drivers also questioned proposals for a mileage limit on vehicles.

The report said: “(They) were concerned as to why a mileage limit was necessary as modern engines of today will easily do 300,000 miles if well-serviced. This was accepted and the 150,000-mileage cap has now been removed from the policy.

“The safety of the vehicles are governed by the MOTs, which increase to two a year once the vehicle reaches its seventh year.”

Stafford Borough Council members approved the revisions at their latest full meeting,

Councillor Gillian Pardesi said there were 'significant positive changes' to the policy. She added: “I would urge everyone to support it.”

Councillor Jonathan Price, cabinet member for the environment, told fellow members the 'new robust complaints system' for customers has been created 'to ensure that a pattern of behaviour by drivers or operators can clearly be recognised which enables licensing to establish whether they are fit and proper to hold a licence'.

He added: “A compliment/comment/complaint sticker has been devised to be placed and displayed on the rear, side windows of each licensed vehicle, which will be issued to all drivers for display and will be made mandatory. This contains a QR code which directly puts a customer through to the appropriate form for reporting purposes.

“Operators must also create a suitable complaints procedure through which they will record and subsequently investigate all complaints made in relation to any driver or vehicle which is operated by them. The complaints procedure must also record the outcome of any investigation.

“New requirements for the Disclosure and Barring Service (DBS) checks mean mandatory sign-up to the online update service, to enable the licensing team to regularly check the status of drivers every six months to ensure there have been no unreported incidents that the council would need to be aware of and ensures the protection and safety of the public.

“As the DBS service cannot access criminal records held overseas, only foreign convictions that are held on the Police National Computer may, subject to the disclosure rules, be disclosed. Therefore it is now a requirement of applicants for a licence to provide, where possible, criminal records information or a ‘certificate of good character’ where there have been periods living or working overseas.

“More onus has been placed on private hire vehicle operators to ensure that licensing authorities are assured that those that are granted a private hire vehicle operator’s licence also pose no threat to the public and have no links to serious criminal activity.”

The authority’s current taxi policy and licence conditions were approved in September 2020.

Mr Price said: “At the time, the Department for Transport (DfT) had just published its document on the statutory taxi and private hire vehicles standards.

“As there was very little time to include their standards in our proposed policy and conditions, a decision was taken to continue with the consideration of our document, so as not to avoid any undue delay in their implementation.

"This was particularly important as the proposed policy and conditions contained several changes to the benefit of both taxi drivers and their customers, including changes surrounding extending the life of vehicles.

“The DfT document was produced as there is evidence to support the view that taxis and private hire vehicles are a high-risk environment. In terms of risks to passengers, this can be seen in abuse and exploitation of children and vulnerable adults, and although the focus of these standards is on protecting children and adults, all passengers will benefit from the recommendations within it.

“These standards are therefore focused on safeguarding and include extensive advice on checking the suitability of individuals and operators to be licensed.”


Top
 Profile  
 
PostPosted: Sat Oct 09, 2021 3:17 pm 
Offline

Joined: Wed May 16, 2012 6:33 am
Posts: 9102
Stafford Borough Council wrote:
“This point was considered, but the statutory standards are clear and state ways to make a complaint to the authority should be displayed in all licensed vehicles. As a compromise, the sticker will now state ‘compliments/comments/complaints’.”

Great compromise - that'll help allay any concerns :roll:

Anyway, the council justifies all this by saying the 'statutory standards are clear', implying that this is required by an Act of Parliament.

So does this mean every car in England will be required to have an effectively identical system?


Top
 Profile  
 
PostPosted: Sat Oct 09, 2021 7:02 pm 
Offline
User avatar

Joined: Wed Sep 03, 2003 7:30 pm
Posts: 49155
Location: 1066 Country
So some spotty-nosed numpty has been sitting at home for the last 18 months, being paid to do sweet f*** all, and this is the best he has come up with.

FFS, I mean FFS. #-o

_________________
IDFIMH


Top
 Profile  
 
PostPosted: Mon Oct 11, 2021 5:08 pm 
Offline
User avatar

Joined: Thu May 03, 2007 8:15 pm
Posts: 8899
Open to abuse by p1ss heads and other grievance seeking trouble makers or even by competitors plants.


Top
 Profile  
 
PostPosted: Thu Oct 14, 2021 12:51 am 
Offline

Joined: Tue Sep 21, 2010 7:35 pm
Posts: 1852
An extra 'bar' added to the code with a marker pen and an exclamation of 'ooh is it not working, scan it again' should fix any problems. :badgrin:
If it gets checked at pit time hand sanitisers good at removing stubborn ink marks ! That's of course if some 'customer' hasn't peeled it off (without you knowing of course). :wink:


Top
 Profile  
 
PostPosted: Tue Oct 19, 2021 1:27 pm 
Offline

Joined: Wed May 16, 2012 6:33 am
Posts: 9102
Worth viewing the photo via the second link below (it's too big for displaying here). Surprised they got a taxi driver to pose for that photo :roll:

Certainly wouldn't be me [-(


Council cabbie comments made easy to help taxi customers in Stafford

https://www.inyourarea.co.uk/news/counc ... -stafford/

https://s3-eu-west-1.amazonaws.com/iya- ... 926109.jpg

A sticker with a QR code will be displayed so customers can share comments, compliments, or complaints using their phones

A new QR code has been rolled out across taxis in Stafford Borough to help people give feedback to the local council.

A sticker with the code will be displayed inside taxi and private hire vehicles that are licensed in the borough with customers able to share comments, compliments, or complaints using their phones.

The new QR code is part of changes to Stafford Borough Council’s licensing policy to implement the Department for Transport (DFT) Statutory Taxi and Private Hire vehicle standards. The aim is to have a consistent standard and better regulation of the sector.

Councillor Jonathan Price, Cabinet Member for Environment, said: “We get some great feedback from customers and it’s good to hear how the trade goes that extra mile to help passengers

“We want to make sure that passengers of taxis and private hire vehicles receive the best service, especially as one of the first experiences a visitor may have of the borough is with our licensed trade - picking up customers from railway stations for example.

“We have introduced a compliment, comment, complaint sticker to be displayed on the rear, side windows of each licensed vehicle which will be issued to all drivers.

“This contains a QR code which puts a customer through to the appropriate form for reporting purposes.”

He added that the feedback would also help assess whether a driver was suitable to have a licence.

The new measures were brought in following consultation with members of the local Hackney Carriage and private hire trade, Stafford and District Access Group, police, and Staffordshire County Council earlier this year.


Top
 Profile  
 
PostPosted: Tue Oct 19, 2021 2:10 pm 
Offline

Joined: Mon Jan 18, 2016 7:56 pm
Posts: 2285
If the barcode is the same one in every vehicle it will be open to abuse and drivers will be on the receiving end of this abuse, complaints will be made by people whom the driver has not had as a passenger and even drivers who dislike another driver could abuse this system.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 7 posts ] 

All times are UTC [ DST ]


Who is online

Users browsing this forum: Google [Bot] and 54 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
Powered by phpBB® Forum Software © phpBB Group