Taxi Driver Online

Some cracking wee nuggets in here

And a stark contrast with the recent Stoke article about the hoohah over the drop-off point - there the office believed the passenger's version of events, and sacked the driver, while here the firm certainly isn't in 'the customer is always right' mode, and actually seems quite critical

But maybe the fact that the girl is a regular Uber customer has something to do with that, particularly as to that extent she claims not to know how payment works with normal 'taxis'.

The firm also manages to shoehorn in a complaint about the driver shortage, and that that's down to Brexit


Nottingham mum claims DG Cars taxi driver locked in 'scared' teenager over £7 payment dispute

https://www.nottinghampost.com/news/not ... rs-7622110

The taxi company hit back after the claims

A mum was left distraught claiming that her daughter was locked in a car by a taxi driver over a payment dispute. The mum, who does not wish to be named, alleged her 17-year-old was forced to remain in the car for 18 minutes due to confusion over the payment process.

The worried parent said she ordered a taxi from DG Cars to pick up her daughter from Gedling on July 30. "My daughter could not get an Uber in time for work so I booked an alternative taxi for her. I have used DG Cars for years and never had an issue with them before," she told Nottinghamshire Live.

I normally take my daughter to work, but this time I was at a wedding with my partner miles away, and she needed to get to the retail park in Netherfield."

The taxi turned up at 11.54am, arriving at the destination at 12.05am, the mum said. "My daughter has never used DG cars before, she has only used Uber so she has limited knowledge about how taxis work because she is only 17," the mum added.

"So when the driver told her that the journey was £7, she said to just take the money out of the account because that is how Uber works - it is connected to your bank account. And, unfortunately, she did not have any cash on her either."

The mum said her daughter called her to explain the situation. "She rang me in a quite a state," the mum said.

Trying to resolve the alleged misunderstanding, the mum claimed she called the taxi company and was given a 'payment link'. She said she paid £7 for the service, and sent a screenshot to her daughter.

However, the driver was alleged to have locked the doors in the meantime. "My daughter was hysterical because the taxi driver was shouting at her at this point. He locked her in the car. She was sending me messages that she was scared.

"I was on the phone to DG cars who told me to make another £10.50 payment to let my daughter out of the car. At this point, my partner heard the conversation and said that we are not paying for it. They let her out straight away as soon as they heard a man's voice. But my daughter was vomiting on her way to work. She is just very anxious now. We cannot go anywhere because she is very scared."

The mum claimed she tried to chase DG cars about the incident. But a spokesperson for the taxi firm added: "I’m afraid that without any booking name, we are unable to comment/find the details on anonymous claims like this.

"Had this/any claim of this nature been brought to our attention, our customer support team would have investigated and promptly assisted the customer." The spokesperson also confirmed the company had not been made aware of any potential police enquiry.

DG added: "Our self-employed drivers transport over 100,000 customers every week, and we are passionate about the communities we serve. 'Stories' like these only breed distrust in an industry trying its hardest to get back on its feet after two damaging years of pandemic and the driver shortages brought about by Brexit."

hmmm.............

DG cars are a big firm and Autocab used to advertise them as their big flagship client providing an app for them before uber started in Nottingham.

Something isn't right here because i'm sure the passenger could have paid over the net quite easily

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lack of modern legislation is the iceberg sinking the titanic of the transport sector

Don't know, but obviously the mother booked the car, and the girl seemed to think it would just be paid automatically via her account, and didn't have cash.

But even if the girl didn't know how 'taxis' usually work, how did she expect another provider to automatically have her bank account details?

But thanks for the heads up about DG Cars and Autocab. Quite apart from the girl normally being an Uber customer, maybe the whole Autocab thing underlines why DG sound more than a tad annoyed about it all

And recall that during lockdown they'd diversified into food deliveries, so another reason they might not have a good relationship with Uber

viewtopic.php?f=2&t=36630&p=407028

What a load of old fanny.

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IDFIMH

So she was actually in the car for 12 hours 11 minutes?

Should have thought herself lucky she was only charged £10.50 rather than moaning about it

I was working abroad when I was seventeen. Didn’t need Mummy to hold my hand…

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Former taxi driver

Exactly, and some people want to lower the voting age to allow thickos like this to vote.

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IDFIMH

Do you think that people like this will suddenly become less thick and suitable to vote when they reach 18?

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Grandad,

Sadly not, but them having to wait until then is better than nothing.

My view is that people don't take much notice of politics until they have to start paying income tax.

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IDFIMH