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Bolton mum struggling after charged £1,010 instead of £10.10
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Author:  StuartW [ Tue Nov 29, 2022 11:29 am ]
Post subject:  Bolton mum struggling after charged £1,010 instead of £10.10
Someone in the office who maybe doesn't know about the proper use of commas, decimal points etc.

Some people on here should take note [-(


Bolton: Mum charged more than £1k for taxi journey

https://www.theboltonnews.co.uk/news/23 ... i-journey/

A mum of two has been left struggling to pay her bills after a 'human error' led to her being charged more than £1,000 for a taxi journey.

Vanessa Morris, 29, was travelling from her home in Kearsley to Bolton town centre with S&D taxis – based in Farnworth - on Friday (November 25), when she was charged £1,010 instead of £10.10.

When she went to pay £10.10 for her journey, she was told that there wasn’t a card reader available, and that she would have to ring their office to pay over the phone.

It was only when she went to try and do some shopping and her card declined, that she realised something was wrong.

After checking her bank, she saw that the large payment from S&D was pending to leave her account.

She said: “I still haven’t got the money back and I have got two young girls.

“We haven’t got food in the house.

“I can’t live with no money, especially at Christmas time.”

Whilst Vanessa says she understands that mistakes happen, this has left her in a difficult situation.

She said that her step mum had to lend her money over the weekend to help her out.

The taxi company have apologised and shared Vanessa’s frustration and explained that it was down to a “human error”, and that a refund is currently being processed, which can take up to three to five working days.

Vanessa says that this has meant she has been unable to put a deposit down for her holiday for her 30th birthday next year, as well as swimming lessons for the children.

She is concerned that she also has other bills, including rent which are also expected to come out too.

She added: “I will get bank charges for not having the money in my account.

“Some bills haven’t gone out yet, but I just want to be able to pay my bills.”

Due to Vanessa being left without enough money in her bank she says she started to walk home on Friday when her best friend came to collect her so she could pick her children up from school.
Author:  grandad [ Tue Nov 29, 2022 12:00 pm ]
Post subject:  Re: Bolton mum struggling after charged £1,010 instead of £1
I never have that much in my account so it would be declined.
Author:  edders23 [ Tue Nov 29, 2022 2:37 pm ]
Post subject:  Re: Bolton mum struggling after charged £1,010 instead of £1
Quote:
She said: “I still haven’t got the money back and I have got two young girls.


very unprofessional; the taxi firm ought to sort that out straight away








It's a forum post not an essay so i am leaving full stop off deliberately :lol:
Author:  StuartW [ Tue Nov 29, 2022 5:24 pm ]
Post subject:  Re: Bolton mum struggling after charged £1,010 instead of £1
It's not just a 'forum post', it's what you make of it, actually :idea:

It's maybe escaped your notice that most people manage the basics, even though it's just a 'forum post'.

Of course, it's entirely up to people how they post on social media, but my basic rule is that if they can't be ar$ed with a few simple rules then I can't be ar$ed reading what they say :lol:

By the same token, why would I bother reading the Times, Guardian or Spectator if they produced articles that looked like a dog's breakfast? But, of course, they don't, because they know no one would read them.

(I make an exception to my rule on threads I start myself, because I spend a bit of time on them, and don't want others misrepresenting the stuff or what's been said.)
Author:  grandad [ Tue Nov 29, 2022 6:13 pm ]
Post subject:  Re: Bolton mum struggling after charged £1,010 instead of £1
edders23 wrote:
Quote:
She said: “I still haven’t got the money back and I have got two young girls.
very unprofessional; the taxi firm ought to sort that out straight away

You do know that if a customer pays by card then any refund must go back to the card.
Author:  edders23 [ Tue Nov 29, 2022 10:09 pm ]
Post subject:  Re: Bolton mum struggling after charged £1,010 instead of £1
what don't you have a number to call quoting your merchant number to sort out mistakes ?
Author:  grandad [ Wed Nov 30, 2022 11:09 am ]
Post subject:  Re: Bolton mum struggling after charged £1,010 instead of £1
Our card payments are taken via Sumup or Stripe and it is all done through the card reader or online by pushing a button.
Author:  Sussex [ Wed Nov 30, 2022 7:57 pm ]
Post subject:  Re: Bolton mum struggling after charged £1,010 instead of £1
I'm a bit surprised the lady's bank didn't try and contact her to verify the purchase.

Whenever I spend serious money on a card I always get a text to authorise the payment.
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