Episode 5 now online -
https://shows.acast.com/talking-taxis/e ... ooking-outWhat do the public really think of Glasgow Taxi drivers and how do drivers believe they are perceived by the public and are any of theses perceptions justified. What can drivers do to change these opinions and will it have a long term impact on the taxi trade. The takeaways for me were that hackneys have lost ground to PH apps and Uber, mainly on price and availability. Conceit/complacency in the hackney trade haven't and won't help this going forward. Don't think anyone would dispute that.
Both by word-of-mouth and on social media, passengers will remember and talk about a bad experience much more than a good experience. Basic customer service and vehicle cleanliness are mentioned as key.
There's a side note about the state and age of the fleet - I daresay there's some older cabs still going around until they run out of LEZ extensions come June or whenever. But as a passenger I'd think is it clean and does it get to where I want to go safely is what's important.
Meh, an interesting listen.