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Central Lancashire Uni launches taxi customer safety study
http://www.taxi-driver.co.uk/phpBB2/viewtopic.php?f=2&t=40998
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Author:  StuartW [ Sat Nov 30, 2024 1:55 pm ]
Post subject:  Central Lancashire Uni launches taxi customer safety study

Have just ignored the last few pieces involving this guy, but this one is a bit more interesting. But, I mean, who knew? :-o


'Wake-up call' leads to major taxi safety probe

https://www.bbc.co.uk/news/articles/cx24yqp0233o

Image
Image: UGC/BBC

When taxi company boss Shaz Malik began to ask passengers about how safe they felt in cabs, the answers were “a wake-up call”.

In the wake of a number of incidents including the case of Nazim Asmal, who had posed as a taxi driver to pick up and rape three women in Blackburn, up to 300 people said they had been been harassed or assaulted by drivers, Mr Malik said.

Deciding the issue “could not ignored forever”, he decided to team up with his local university.

The outcome would be the launch of what is believed to be the first ever large-scale investigation into taxi customer safety in the UK.

Joanne Westwood, a professor of social work education at the University of Central Lancaster (UCLAN) said there was little evidence available.

But she said what evidence there was suggested that taxi customers were in a particularly vulnerable position.

"If somebody was was harassing you or making you feel uncomfortable in the street, you would just get up and you just walk away,” she said. “You can't do that in a in a taxi, in in a moving vehicle."

Prof Westwood, who is leading the study with her Dr Helen Richardson Foster, said she believes the study will bring new evidence to light.

“What I expect is that there will be incidences and experiences that people talk about that they might not have talked about before."

Mr Malik, who is also the director of the Chorley Taxi Association, said he hoped the research would help clean up his industry.

He said while the majority of drivers were professional, the case of 35-year-old Asmal - who was jailed for 17 years for four sex attacks on three women - had tarnished the industry.

Mr Malik said it was important customers who had any evidence of problems with genuine taxi drivers should report those incidents to the police and local council licensing teams.

Caragh Campbell, a call handler for night-time safety helpline Strutsafe, said she heard from women who had unnerving experiences in taxis.

Ms Campbell said: “We have had one caller who was like ‘I just got a really weird vibe in the taxi and then I actually got to my house and kind of peeped through the peephole and the taxi was still sitting there a few minutes later’.

"I think people get that gut feeling and people should always, always follow it. They’re never wasting their time if they call us."

She said partnerships between taxi companies and organisations like Strutsafe to display the Strutsafe number inside vehicles could help passengers feel safer.

Ms Campbell said: "I think most taxi drivers would be up for that because they don't have any sinister motives.

“They just want the passenger to get home safely."

Author:  StuartW [ Sat Nov 30, 2024 1:56 pm ]
Post subject:  Re: Central Lancashire Uni launches taxi customer safety stu

Quote:
Joanne Westwood, a professor of social work education at the University of Central Lancaster (UCLAN) said there was little evidence available.

You could try reading the likes of the Casey report and numerous others in relation to CSE in Rotherham, Rochdale, Telford, blah, blah :-o

To be fair, that's maybe a bit different to the type of stuff they're on about here. But it's the kind of thing we read about on this site every few days :-|

Joanne Westwood, a professor of social work education at the University of Central Lancaster* (UCLAN) wrote:
"If somebody was was harassing you or making you feel uncomfortable in the street, you would just get up and you just walk away,” she said. “You can't do that in a in a taxi, in in a moving vehicle."

Now try that from the drivers' perspective :-o

*Noticed a slight error while trying to fit my stuff into the thread title - I mean, is there another university in the town of Lancaster (population 52,000) that isn't *central*? :-s

In fact, it's the county of *Lancashire*, as opposed to the town of Lancaster [-(

There is actually a Lancaster University, but the University of Central Lancashire is located in Preston, according to my pal Google :-o

Author:  StuartW [ Wed Jan 01, 2025 6:25 pm ]
Post subject:  Re: Central Lancashire Uni launches taxi customer safety stu

Nothing new here, but can't recall him having a pop at cross-border working before :-o

Which is fair enough, but the way he expresses it makes it sound as if all cross-border drivers are 'illegal', and there are only 'illegal' drivers around because of cross-bordering, and it wouldn't happen otherwise :?

Which in turn perhaps suggests his motivation is at least partially commercial...


Chorley Taxi Association boss aims to bring survey to Bolton

https://www.lancashiretelegraph.co.uk/n ... ey-bolton/

A taxi boss who is behind a range of community and safety schemes hopes to find out what passengers need to make them feel safe.

Shaz Malik, the inspirational driving force behind the Chorley Taxi Association, has already helped drivers across Lancashire come forward with their safety concerns.

Now as 2025 comes into view he hopes to extend his survey to passengers in Bolton.

Mr Malik said: “Taxi drivers play a vital role in our local communities and are a key cog in our transport link.

“Our goal is to ensure that travelling by taxi is as safe as possible for both passengers and drivers.

He added: “Cross-border taxi services have complicated matters, raising concerns about customer safety due to the presence of fraudulent taxi drivers exploiting the situation as seen in many cases around the country.”

Mr Malik, who has often spoken out about attacks on drivers particularly after several high profile incidents in Bolton in recent years, says he hopes to improve safety for passengers too.

He has also become well known for his innovative "Batman" scheme that encourages taxi drivers to help keep each other and their communities safe by reporting dangerous or criminal incidents to Mr Malik using radios.

The Lancashire survey has run over the course of April and included measures that can help women feel safer.

According to Amy Hodkinson of the Chorley Taxi Association, this includes measures like “dropping passengers to safe drop-off locations, such as well-lit areas or spots with more foot traffic, ensuring every woman feels safe and respected on her travels".

She said: “This survey will give us a better understanding how customer feels.”

The survey was launched by University of Central Lancashire academics Professor Joanne Westwood and Dr Helen Richardson Foster after they were approached by Mr Malik.

Prof Westwood said: “This survey is sense checking Lancashire’s taxi users.

“People use taxis for all sorts of reasons and sometimes it’s the only mode of transport available.

“Despite a range of safety features being in place, we’ve heard anecdotally that some people don’t feel safe being in taxis so we want to capture people’s thoughts and discover what makes them feel unsafe.

“Our aim is to get a clear picture and then see what can be done to help users and the taxi drivers.”

The answers will be used to potentially shape future improvements.

Mr Malik now has plans to launch similar surveys in Bolton and Greater Manchester and also hopes to get the views of drivers themselves on improving safety.

Author:  Sussex [ Wed Jan 01, 2025 7:35 pm ]
Post subject:  Re: Central Lancashire Uni launches taxi customer safety stu

Quote:
Which in turn perhaps suggests his motivation is at least partially commercial...

You are such a cynic. 8-[

Author:  StuartW [ Wed Aug 06, 2025 4:47 pm ]
Post subject:  Re: Central Lancashire Uni launches taxi customer safety stu

This is the official press release, and the source document is linked to below. Only 14 pages or so, and some interesting stuff evident with a quick look, although a lot of it is eminently predictable [-(


Third of taxi users in Lancashire feel unsafe

https://www.lancashire.ac.uk/news/taxi- ... h-findings

More than a third of taxi users in Lancashire feel unsafe when using them, according to new research from the University of Central Lancashire*.

Research carried out in collaboration with Chorley Taxi Association has found more than 200 taxi users who took part in the anonymous survey reported feeling unsafe when using private hire taxis in the county.

The driver asking personal questions was top of the complaint list, with nearly half of the recipients suggesting that reason. That was followed at 35% by the driver speaking a different language while nearly 31% said listening to the driver’s phone conversation to someone via speakerphone made them feel unsafe.

Driving style, being a single passenger and the driver making inappropriate comments during or after the journey were also reasons made by just under a third of recipients who stated they felt unsafe.

The majority of the respondents to the survey were women aged between 26 and 40.

Professor Joanne Westwood, from the University’s Connect Centre for International Research on Interpersonal Violence and Harm, ran the survey with Dr Helen Richardson Foster. Professor Westwood said: “The research findings are very interesting and even more so because, as far as we know, this is one of the first times that taxi passengers have been asked about their feelings of safety.

“The research has raised many more questions but to have a third of all participants state they felt unsafe is worrying because taxis are a key cog in our transport system and sometimes they are the only transport option for many people.

“What is also interesting is that Lancashire is populated with diverse communities with different ethnicities and who speak many languages, so it is unclear why this makes respondents, who came from a range of ethnic groups, feel unsafe.”

Uber or rideshare taxis were not included in this research, which took place over a one-month period last November.

Shaz Malik, Chair of the Chorley Taxi Association, collaborated on the research to confirm their anecdotal knowledge.

The owner of Four Sixes’ Taxis in Chorley commented: “Every journey in a taxi is a moment of trust especially for women, who too often carry an invisible burden of vigilance when moving through public spaces.

“This research reminds us that safety is not just about physical protection, it is about dignity, respect, and the ethical duty we owe to one another as human beings. For the Chorley Taxi Association, this is a moment to listen, to learn, and to lead. We must ensure that no woman ever feels unheard, unsafe, or unwelcome in a space that should offer peace of mind. True public service demands moral courage, and that is the path we are committed to walking.”


https://clok.uclan.ac.uk/id/eprint/5633 ... 8-7-25.pdf

Author:  StuartW [ Wed Aug 06, 2025 4:51 pm ]
Post subject:  Re: Central Lancashire Uni launches taxi customer safety stu

Anyway, thanks to Mr Malik for his insight, as per usual. That's just the kind of stuff I'm thinking about while trying to find a rank to get on, or playing musical taxis with the illegally parked cars, or dodging [edited by admin] up people staggering out of the dodgy takeaway on the other side of the street ](*,)

Anyway, haven't read the whole thing yet (assuming I ever do), but tons of potential talking points.

But, as per usual, the report kind of gives the impression at times that drivers are being blamed for stuff that's not their fault (such as women being alone, or using an unknown firm). Or complaints that may be unfounded, but the report just assumes they're legitimate - such as fare disputes, which is a very predictable one.

Author:  Sussex [ Wed Aug 06, 2025 7:10 pm ]
Post subject:  Re: Central Lancashire Uni launches taxi customer safety stu

Had a quick look at the responses (on page 7) as to why they feel/felt unsafe in taxis.

And in my considered opinion, most of the responses are a load of old fanny.

We all know that some individuals in the trade are not suitable, and a few are outright perverts, but some of the responses sound a bit fabricated.

Do 47.3% of drivers ask punters personal questions?

Does 1 in 5 drivers text whilst driving with punters on board?

Is it really a justified response for punters to be worried that drivers know where they live? Do they not want us to take them to the correct destination FFS?

Is it fair punters to say they feel unsafe because of the time of day? WTF has that got to do with the driver?

I could, but I can't be arsed to go on.

Author:  StuartW [ Thu Aug 07, 2025 9:37 am ]
Post subject:  Re: Central Lancashire Uni launches taxi customer safety stu

Sussex wrote:
Does 1 in 5 drivers text whilst driving with punters on board?

To be fair, I think the wording of the question suggests it's whether the passenger has ever had a driver who's texted, so it could be a tiny proportion of drivers but witnessed by several different customers each, equating to the 1 in 5 passengers who've experienced a driver texting :roll:

But you're right in more general terms about what's to a large extent blame-shifting and the like. And some of the recommendations as regards what would make them feel safe demonstrate where the whole thing is coming from, like:

"Having a female only taxi company."

Well no-one's standing in your way :roll:

"having LGQBTQ+ friendly taxi
firms."

Again, why not start an 'LGQBTQ+ friendly' firm themselves :roll:

And, as per the other week, having an 'LGQBTQ+ friendly' firm would mean people possessing a 'one-eyed trouser snake in his underpants [© Rupert Lowe MP yesterday]' categorised as a woman driver, which I'd guess the vast majority of women would find pretty, er, unfriendly.

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