toots wrote:
Why does first in turn come into it, surely nearest car is just as good if not better

I imagine most firms operate a list system rather than a nearest system.
But as long as the job is despatched in the normal way IMO it doesn't matter which system a firm uses.
But if they operate the nearest system, which I happen to believe is a sh** one, then they are more open to a charge of plying.
We operate the same as most on the sat systems like auriga and that is first in a particular zone. I was just being curious as to whether they could not say they gave the job to the nearest car at that time