Taxi Driver Online

Grumpy, are you hackney or private hire (or was the job given to a private hire vehicle?)

if it wasnt a hack job then all details are usually required (by law) to be recorded, if the base op didnt record the details they committed an act of negligence, it may be that a written warning would be the correct avenue, though as it would have meant the base op was endangering the whole operation the base op could be liable to instant dismissal

It wasn't negligence, they broke the law!!

In Scotland, the details must be recorded for taxi or PH jobs...........

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http://wingsoverscotland.com/ http://www.newsnetscotland.com/

there you go then

gross misconduct

show em the door

If he was a private hire vehicle? and it was not recorded is he driving without insurance?perhaps you should report it to the police to cover yourselves. If he was to have an accident you would be responsible for the losses (duty of care)
I would ask her to go and if not I would inform the police,that should sort it.

sacking the base op = end of problem.........good
sacking a circuit car = loss of base rent.........bad

No.
Scottish PH can accept their own bookings without a separate licence.
Booking office licence is only required for an operation taking bookings for 4 or more licensed vehicles.

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http://wingsoverscotland.com/ http://www.newsnetscotland.com/

Do not do anything unless you have actual positive proof.

You can have all the suspicions in the world and you could also know in your own heart that it happened, but! unless you have definitive proof you could end up paying out thousands of pounds in compo.

Proverbs in my life have come to mean a lot, and "Slowly, slowly catchee monkey" comes to mind. You sound pretty sure what has happened, has happened, so work her and him out of the company, it is not altogether fun working, and even less if you are not happy.

The driver would be easy, thumb sucking does not bring in much money! The controller, chop and change her shift patterns/money even if it means the bosses doing a few shifts between them for a while in the guise of cost cutting.

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if you cannot be yourself, then who can you be.

put a notice up clearly stating all jobs must be booked down, any base op not doing so will be liable to instant dismissal

have each base op in for an interview warning them and making it clear you know it has happened

send all cars a message to the same extent, stating that any guilty parties will be removed from the circuit

do not let base ops take thier own mobiles into work

and get a printout of all calls from the office to check against what base ops are on duty

make sure the suspect base op isnt on duty when the suspect driver is

it was rife when i was on a circuit, id often see cars parked up and taking a phone call then shooting off to a juicy job