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Taxi Company booked to take a wheelchair passenger half a mile down the road, £11. They booked the same company back, another £11. Feckin rip off or what??

Nidge2 wrote:

Taxi Company booked to take a wheelchair passenger half a mile down the road, £11. They booked the same company back, another £11. Feckin rip off or what??

Was it a hackney or a private hire car? Did they ask the price before the journey? Did they get a receipt? Have they reported it to the Council? If they were not happy with the price going out, why did they book the return?

800 yds, why not wheel it?

Nidge2 wrote:

Taxi Company booked to take a wheelchair passenger half a mile down the road, £11. They booked the same company back, another £11. Feckin rip off or what??

grandad wrote:

Nidge2 wrote:

Taxi Company booked to take a wheelchair passenger half a mile down the road, £11. They booked the same company back, another £11. Feckin rip off or what??

Private Hire, they were told the price before the journey, their words were, it's because he's in a wheelchair.

very caring - he should go to the press and ask them to name the company

grandad wrote:

Nidge2 wrote:

Taxi Company booked to take a wheelchair passenger half a mile down the road, £11. They booked the same company back, another £11. Feckin rip off or what??

Private Hire, they were told the price before the journey, their words were, it's because he's in a wheelchair.

Is this the only company that can do wheelchair work?

Obviously the price is shameful but why did the customer accept the price?

What do the same company charge able bodied customers for the same vehicle?

Grandad wrote:

Is this the only company that can do wheelchair work?

No there's other companies in the town but these are the ones who are running on stupidly low prices for (Car Work) only. People think they're cheap for the WAV because they're cheap for the car work.

Grandad wrote:

Obviously the price is shameful but why did the customer accept the price?

Like I mentioned above.

Grandad wrote:

What do the same company charge able bodied customers for the same vehicle?

Cheaper for able bodied people

We had this situation and thats how we explained our pricing to council when asked. We had an extra £5 charge for requesting that vehicle type.

Author:	Nidge2 [ Tue May 12, 2015 3:34 pm ]
Post subject:	Here's one for you
Taxi Company booked to take a wheelchair passenger half a mile down the road, £11. They booked the same company back, another £11. Feckin rip off or what??

Author:	grandad [ Tue May 12, 2015 4:16 pm ]
Post subject:	Re: Here's one for you
Nidge2 wrote: Taxi Company booked to take a wheelchair passenger half a mile down the road, £11. They booked the same company back, another £11. Feckin rip off or what?? Was it a hackney or a private hire car? Did they ask the price before the journey? Did they get a receipt? Have they reported it to the Council? If they were not happy with the price going out, why did they book the return?

Author:	wannabeeahack [ Tue May 12, 2015 5:40 pm ]
Post subject:	Re: Here's one for you
grandad wrote: Nidge2 wrote: Taxi Company booked to take a wheelchair passenger half a mile down the road, £11. They booked the same company back, another £11. Feckin rip off or what?? Was it a hackney or a private hire car? Did they ask the price before the journey? Did they get a receipt? Have they reported it to the Council? If they were not happy with the price going out, why did they book the return? Theres only 1 WAV in his manor

Author:	wannabeeahack [ Tue May 12, 2015 5:40 pm ]
Post subject:	Re: Here's one for you
800 yds, why not wheel it?

Author:	Nidge2 [ Tue May 12, 2015 9:08 pm ]
Post subject:	Re: Here's one for you
wannabeeahack wrote: 800 yds, why not wheel it? Because he's paralysed and deaf due to an accident.

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Author:	Nidge2 [ Tue May 12, 2015 9:09 pm ]
Post subject:	Re: Here's one for you
grandad wrote: Nidge2 wrote: Taxi Company booked to take a wheelchair passenger half a mile down the road, £11. They booked the same company back, another £11. Feckin rip off or what?? Was it a hackney or a private hire car? Did they ask the price before the journey? Did they get a receipt? Have they reported it to the Council? If they were not happy with the price going out, why did they book the return? Private Hire, they were told the price before the journey, their words were, it's because he's in a wheelchair.

Author:	captain cab [ Tue May 12, 2015 9:22 pm ]
Post subject:	Re: Here's one for you
Nidge2 wrote: grandad wrote: Nidge2 wrote: Taxi Company booked to take a wheelchair passenger half a mile down the road, £11. They booked the same company back, another £11. Feckin rip off or what?? Was it a hackney or a private hire car? Did they ask the price before the journey? Did they get a receipt? Have they reported it to the Council? If they were not happy with the price going out, why did they book the return? Private Hire, they were told the price before the journey, their words were, it's because he's in a wheelchair. very caring - he should go to the press and ask them to name the company

Author:	Nidge2 [ Tue May 12, 2015 9:38 pm ]
Post subject:	Re: Here's one for you
captain cab wrote: very caring - he should go to the press and ask them to name the company I gave his carer the number for the Chad and the Council to report them.

Author:	grandad [ Tue May 12, 2015 9:54 pm ]
Post subject:	Re: Here's one for you
Nidge2 wrote: grandad wrote: Nidge2 wrote: Taxi Company booked to take a wheelchair passenger half a mile down the road, £11. They booked the same company back, another £11. Feckin rip off or what?? Was it a hackney or a private hire car? Did they ask the price before the journey? Did they get a receipt? Have they reported it to the Council? If they were not happy with the price going out, why did they book the return? Private Hire, they were told the price before the journey, their words were, it's because he's in a wheelchair. Obviously the price is shameful but why did the customer accept the price? Is this the only company that can do wheelchair work? What do the same company charge able bodied customers for the same vehicle? If they charge the same then no offence has been committed but if they charge less then the full force of the law and the licensing department should be on them. We had a similar situation here about 4 years ago where one company were charging a fortune for wheelchair users. Nothing got done about it because the customers would not make an official complaint. I think the Council put them off making a formal complaint by telling them that if they made it formal it would mead going to court and the customers couldn't be bothered with the hassle.

Author:	Nidge2 [ Wed May 13, 2015 4:24 am ]
Post subject:	Re: Here's one for you
Grandad wrote: Is this the only company that can do wheelchair work? No there's other companies in the town but these are the ones who are running on stupidly low prices for (Car Work) only. People think they're cheap for the WAV because they're cheap for the car work. Grandad wrote: Obviously the price is shameful but why did the customer accept the price? Like I mentioned above. Grandad wrote: What do the same company charge able bodied customers for the same vehicle? Cheaper for able bodied people

Author:	grandad [ Wed May 13, 2015 5:23 am ]
Post subject:	Re: Here's one for you
Nidge2 wrote: Grandad wrote: Is this the only company that can do wheelchair work? No there's other companies in the town but these are the ones who are running on stupidly low prices for (Car Work) only. People think they're cheap for the WAV because they're cheap for the car work. Grandad wrote: Obviously the price is shameful but why did the customer accept the price? Like I mentioned above. Grandad wrote: What do the same company charge able bodied customers for the same vehicle? Cheaper for able bodied people They want f***ing!

Author:	Blueknight [ Wed May 13, 2015 7:17 am ]
Post subject:	Re: Here's one for you
I agree with the previous posts. If there is a large differential in the price charged for an able bodied person against the £11 for the person in the wheelchair then they may have treated the customer unfairly and be in breach of the Equality Act.

Author:	stellafella [ Wed May 13, 2015 8:27 am ]
Post subject:	Re: Here's one for you
oK here is a scenario. Lets say you have one wheelchair vehicle on fleet. A job comes in requesting that vehicle type. Your vehicle has to travel miles to get through traffic to get to job as it wasnt anywhere near. In the same way if someone asks for another specific vehicle eg an estate or bus. Would you not charge extra to book a specific vehicle type? There might have been a standard car or any other sort of vehicle a min away from job but in this instance you have had to drag a car from miles away. We had this situation and thats how we explained our pricing to council when asked. We had an extra £5 charge for requesting that vehicle type.

Author:	stellafella [ Wed May 13, 2015 8:31 am ]
Post subject:	Re: Here's one for you
but we were still the cheapest by a long shot

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Author:	grandad [ Wed May 13, 2015 9:32 am ]
Post subject:	Re: Here's one for you
stellafella wrote: We had this situation and thats how we explained our pricing to council when asked. We had an extra £5 charge for requesting that vehicle type. The equality act means that you can't charge a disabled person more than an able bodied person for the same journey.