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 Post subject: Is this best practice ?
PostPosted: Tue May 16, 2017 8:21 pm 
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our council leaves you a voicemail message to tell you your plate or badge is ready for collection. This has happened to me the last 4 times when i was unaware a voicemail had been left and ended up not realising plate was ready for over a week as voicemail didn't appear until I got a message from mobile phone company telling me it was about to be deleted

I don't think that that is a "best practice" way to go about things I think they should either ensure they speak to you in person or email you. I doubt this is covered in any government guidance but is there any way to get this practice changed ?

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PostPosted: Tue May 16, 2017 8:25 pm 
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I think a voice recorded call could be taken as good service.

Nothing stopping a driver calling in and asking if their stuff is ready.

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PostPosted: Tue May 16, 2017 11:11 pm 
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edders23 wrote:
our council leaves you a voicemail message to tell you your plate or badge is ready for collection. This has happened to me the last 4 times when i was unaware a voicemail had been left and ended up not realising plate was ready for over a week as voicemail didn't appear until I got a message from mobile phone company telling me it was about to be deleted

I don't think that that is a "best practice" way to go about things I think they should either ensure they speak to you in person or email you. I doubt this is covered in any government guidance but is there any way to get this practice changed ?



If you are renewing your badge all councils should issue it when you apply in person.
If you are renewing your vehicle license,when you go to get your vehicle tested the plate should be ready to issue on confirmation the vehicle passed.


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PostPosted: Wed May 17, 2017 11:01 am 
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Mrs Cockwomble left me a VM saying my badge was ready for collection


close but no coconut..........she meant plate

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PostPosted: Wed May 17, 2017 11:41 am 
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I get a text message telling me when I have a voice mail doesn't everybody?


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PostPosted: Wed May 17, 2017 12:08 pm 
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Midlife martyr wrote:
I get a text message telling me when I have a voice mail doesn't everybody?


i do but a VM doesnt always work .. a local leaves me a VM assuming she has a booking...

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PostPosted: Wed May 17, 2017 8:05 pm 
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Midlife martyr wrote:
I get a text message telling me when I have a voice mail doesn't everybody?



no very hit and miss on this last occasion I only knew about the VM when i got a text telling me it was about to be deleted

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PostPosted: Sat May 20, 2017 4:30 pm 
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edders23 wrote:
Midlife martyr wrote:
I get a text message telling me when I have a voice mail doesn't everybody?



no very hit and miss on this last occasion I only knew about the VM when i got a text telling me it was about to be deleted


Treated like unorganised MUGS because you are ffs it aint rocket science is it YOKEL :wink:

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PostPosted: Sun May 21, 2017 9:30 am 
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trotskys twin wrote:
edders23 wrote:
Midlife martyr wrote:
I get a text message telling me when I have a voice mail doesn't everybody?



no very hit and miss on this last occasion I only knew about the VM when i got a text telling me it was about to be deleted


Treated like unorganised MUGS because you are ffs it aint rocket science is it YOKEL :wink:



[edited by admin]

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