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 Post subject: who do you complain to?
PostPosted: Wed Jul 19, 2017 10:09 am 
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Joined: Tue Apr 29, 2008 3:06 pm
Posts: 22293
Location: A City near Birmingham
iver had enough

Friday 11am my car passed its test and new MOT

BUT.........the council hadnt ticked "MOT included" so after phone calls i had to pay £5 at the council with the forms

Council wouldnt/couldnt accept payment "too late" so i stapled a fiver to the forms, stuffed them in a sealed envelope and left "FAO licensing"

and waited


after several emails and leaving voicemails i rang the main switchboard

Mr LO is on holiday

Mrs LO is on holiday

Mrs part-time admin comes in today ABOUT 12...

Our licensing service is awful, the accuracy of information is dire and the costs keep going up

so this weekend ill probably sit at my computer twiddling my thumbs and shuffling paperwork i have no interest in

bit like a council worker really

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PostPosted: Wed Jul 19, 2017 10:10 am 
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Joined: Tue Apr 29, 2008 3:06 pm
Posts: 22293
Location: A City near Birmingham
PS Mrs Part timer doesnt have an email or direct number to call her own

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PostPosted: Wed Jul 19, 2017 12:43 pm 
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Joined: Wed Sep 03, 2003 6:30 pm
Posts: 44972
Location: 1066 Country
The council must have a complaints procedure.

Give that a go and if you get no joy try the ombudsman.

Or in the mean time speak to your councillor or email the head of licensing.

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PostPosted: Wed Jul 19, 2017 4:10 pm 
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Joined: Mon Jan 18, 2016 6:56 pm
Posts: 1863
Sussex wrote:
The council must have a complaints procedure.

Give that a go and if you get no joy try the ombudsman.

Or in the mean time speak to your councillor or email the head of licensing.




This Council should be publicly accused of maladministration,they would then get themselves into gear,claim for loss of earnings cannot be disputed,LOCAL RADIO talk show would create a whirlwind of action.


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PostPosted: Thu Jul 20, 2017 7:35 am 
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Joined: Tue Apr 03, 2007 10:27 pm
Posts: 18074
Sussex wrote:
The council must have a complaints procedure.

Give that a go and if you get no joy try the ombudsman.

Or in the mean time speak to your councillor or email the head of licensing.

I would also copy the Chief Executive in on any email. They like that...........not!

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PostPosted: Thu Jul 20, 2017 9:23 am 
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Joined: Tue Apr 29, 2008 3:06 pm
Posts: 22293
Location: A City near Birmingham
i shall wait till I get the plate............ (wink wink) then go ao em

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