Quote:
I wouldn't persevere with them, just go straight to the LGO.
Although I think you have to exhaust the council's internal appeals procedure before you go to the ombudsman, or they might not look at it.
But a clear case of administrative/compliance failure, the only question being to what extent the council is liable for any losses.
But it's like the council's vehicle inspection failed to check the brakes, or they failed to check the DBS stuff on an application, and then they blame any consequences wholly on the licence holder

A quick look on the LGO's website throws up this one, which is maybe broadly similar. And I'm sure there will be a lot more relevant cases:
Latest developments
Unfortunately I forgot a part of the renewal application process and overlooked its relevance.
As part of our process, there is the statement that insurance
must clearly state it is for hire and reward
More to the point, we have an Insurance indemnification form, which has to be filled in by the insurer and carry's the statement "fare paying passengers".
I totally forgot about this and as is the way with this particular incidence, I have never seen this document.
All is not lost though, I have requested a copy under FOI
I cannot imagine a legit insurer signing off on this, suggesting the one produced has been fraudulently created. Might even prompt the police to reconsider my ID theft and what it was used for.
They do seem to be dragging their heels on producing this document
