Rambo
Psssst! Got any good numbers recently? Preferably a blue eyed blond
I hope your office asks each customer if they mind having their private numbers given out to the drivers! We've been asked to do that but declined on the grounds that it may well break a whole load of laws in the UK.
As far as I know, all data systems have a voice option that can be used as and when needed. Ringback is normally regarded a far better method of getting the customer to come out for you and again most systems have this these days.
As for operators not answering the phones, we provide a little counter on the screen that records how many calls they have taken and this becomes a bit of a game for them allowing them to compare with each other how many they've taken. Simple solution that seems to work well without a whole load of technology! Incidentally, we currently working on an automated system that will take the calls without any operator. Interesting stuff and companies seem to want this sort of thing despite most people myself included, hate these sorts of things!
Smiffyz... Good to see someone from the home patch on the forum. I know a few drivers that work on the Crown/Abba circuit. I wonder if you know Steve Peacock or Dave Snutch both friends of mine. Steve’s a relative newby at Abba but Dave’s been hacking for about 20 years and is now gone to Direct Cars.
Anyway gota go, go a job to do in Peterborough for the next few days.
Bill
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