Taxi Driver Online

I would have too disagree with you Sussex man. In the various systems that dispatch that way they look for certain rules for the job and the car. If there are three cars that are within the distance that you have set up then the car that has been sitting the longest will get the job.

As for regular bookings etc, you already see drivers doing this sort of thing on various systems be it voice or data. Drivers have always sat on jobs and will continue to do so.

As for no jobs/no shows then then on two of the systems the drivers are awared minutes towards his/her next job.

As for not being a fan of it, you dont really know a lot about it but I will gladly explain, also this form of dispatch is configurable so that during busy periods it would be GPS dispatch or in quite periods it will go to the 1st car ranked up in the zone.

The problem with a majority of the data dispatch systems is that they are set in stone, by this I mean that when you set it up then thats the way you run the system 24/7, now we all know that a companies work at 8.30am on a MOnday is totally differant to the way they want to dispatch work at 8.30pm on a Monday and that at 8.30pm on a Friday its differant again.

Would it not be good if you can change the method of dispatch for these various periods rather than just have it all one way?

I can explain more if you want.

Of course, but on the system you describe the driver on the customer's driveway will be the one that gets the job. I'm not sure how customers will view that.

It's got to be far better to have zones (and they don't have to be big ones), thus giving the work out in a much fairer way.

I suspect if drivers wished to gamble, then they would use a bookies, not a PH/taxi firm.

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IDFIMH

I have used Auriga for the last 7/8 years, and I'm not a great fan. If drivers got a third of the benefits we are told we are getting, then I would be a fan. But they don't, which is a shame.

In my humble opinion, all data firms try to sell their wares on the basis of what makes the office work easier i.e. input, storage of data, accounts etc and neglect the poor sod behind the wheel.

Call-back was a start, but that's about it.

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IDFIMH

Sussex man your not reading what I have said. Have a look again and consider the options of what a system can do and when it can do it.

I have used Auriga for the last 7/8 years, and I'm not a great fan. If drivers got a third of the benefits we are told we are getting, then I would be a fan. But they don't, which is a shame.

In my humble opinion, all data firms try to sell their wares on the basis of what makes the office work easier i.e. input, storage of data, accounts etc and neglect the poor sod behind the wheel.

Call-back was a start, but that's about it. [/quote]

Auriga is a good system it works. Why are you not a great fan of it? What dont you like about it? I see others asking about data systems etc but you dont really make any comments, please tell us all what issues you have with it? The same goes for anyone else using other data systems, lets discuse the issues.

What benifits where you told that you dont have with the system? I know of a lot of people who are very happy with the Auriga system, but I know others who are happy with Autocab, Datamaster, Cabmaster etc.

NO data companies dont just sell it on what makes it easier for the office, this is where you are totally wrong and I will disagree with you on that point. As for neglecting the poor old sod behind the wheel, if you dont like it then leave and go to a an operator that uses pen and paper its as simple as that, or tell us all the specific reasons you dont like so we can talk about it.

As for Callback this is one of the best things that ANY data supplier has as part of their system. The other one is the Caller Line Identification, where the callers telephone number comes up and helps the telephonist but also cuts down on wrong details and at the same time supplies the number for the Callback system.

All data systems have their good and bad points. At the end of the day all the systems allow the telephonist to book a job and the system to dispatch it to a car. What you have in between is the way that it is handled.

So what would you like to see on a data system for the driver then?

I look forward to your reply.

regards
RadioMan

problem is sussex the poor sod behind the wheel, might pay for it but he does not place the order.

and the order will not be placed unless the office is right.

and the dream is to replace the poor sod behind the wheel- remote control then we can get people with no skills but lots of personality.

Dont know about him but I would love to hear voice again.

However many plots and however small they are, when its busy all you ever do is drive past your mates on the way to jobs.

With voice this doesn't happen.

oh dear have a word with whoever drew up the plots!
its them that are seriously wrong, probably too many and too small.
if you had one plot this would not happen though thats not possible for other reasons.

I dont like the idea of the nearest car getting the job at all.

OK if you are on a small circuit with 10/15 cars and you work in a big area, but if you have a large circuit the customers isn't going to wait that long.

I doubt if a minute will make a difference to them. But if you keep missing out on work then it will make a diffderence to your pocket.

We use Auriga and the caller ID is probally the best thing about it. when the customer calls the tele op enter the address on the PC and it is taged to that number. The next time they call the address is up on the screen even before the phone is answered. always impresses the customers when you know where to send the car before they have told you.

And it makes the hoaxers think again.

Alex

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im not personally a fan of pda handheld / portable nav systems,,there is just too much messing around with them imo.I borrowed a friends for a few days and 9 times out of 10 i had it stuck away in the boot as didnt find it useful at all. It was the ipaq something ,,dont remember now,,anyway i am about to invest in a vdo dayton ms5400 sat nav. The company who supply and fit also do them for 90 percent of black cabs in birmingham and also the fire service and nhs. Its precatically impossible to take a wrong turn with it,,and has an ultra fast processor to boot, voice guidance etc. I n my own personal estimates,,id be looking to increase my daily takings by 50 percent with this system. I have come to this conclusion based on the fact that we are a city wide ph company,,i drop off areas that have jobs lying at all times,,either im too clueless to go get them or am just too confortable with my local area,,either way it costs me money,,so i feel the 12 - 1300 or so its costing is worth every penny.

Hi Trigot

The VDO units work well but the black cabs in Birmingham actually have them as part of their data dispatch system and the job is sent out to the car and its displayed on the screen.

They can then navigate to the job. I wonder which company is telling you that they supplied them to the Birmingham taxi drivers??? Would be interetested to know.

regards
RadioMan

cgull mate if you dont like it dont put up with it mate, run around all night putting fumes into the air.

environmentalist you are not, pillock you are!

hello radio man,,,i have been reading your posts and you seem like a very knowledgable man my friend,,well done and keep it up,,some newbies like us need u guys for advice,,lol,
Well let me retract firstly the black cabbie situation. What i really meant wasthat i was told 90 percent of black cabs run this system,,and most ph drivers have been supplied and fitted with this system by www.satnavshop.com based in birmingham,,most who come to buy the ms5400 have seen the units work and have thought their worth the investment. Ofcourse radioman i will never know how good they are till i buy one,,howevergoing by some drivers i know who run them in their cars,,there dynamite. I drive a toyota which sadly was the earlier model that didnt have the satnav as standard,,and toyota now dont suply our cars at all,,hence getting an aftermarket unit,,but as i said i feel i can increase turnover bigtime with this,,thanks,,,