Sussex wrote:
Getting the customer's name right would be a good start.
Since we went to data, I have been asked to pick up quite a few akmcsusidi

and a few hlfkhohllfd

. Whereas with voice, even the thickest op can get it right.
Coverage is an issue, but I still managed to pay the mortgage when we had voice. But in my view our data coverage isn't that much better than when we had voice.
Also with data, unless you have millions of zones you still get drivers passing each other to jobs. And I find that un-forgivable.
I wonder if there is a market for a system that combines the old with the new, and if there is, can one buy shares in it?
Ok lets take the first point with regards the names etc. This is operator error, simple as that.
Yes your coverage from data will be reduced due to the fact that your data channel will use a lot less power (usually 5 watts) than voice (usually 10w or more).
With regards drivers passing that is due to the fact that they are plotting in areas and the system is not dispatching work to the car nearest the job. In voice systems this can happen but due to cars false locating (and data systems with no gps correction).
Old and new combined? What have some of the jobs going out by voice and the others data?
A lot of the problems you have put forward can be sorted.