Nigel wrote:
Busiest night of the year and the system has gone belly up. Thanks Excel for the non existent tech support.
Problem down here is that it's too bloody dangerous to work.
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| Author: | Nigel [ Fri Dec 18, 2009 10:24 pm ] |
| Post subject: | Great system this is. |
Busiest night of the year and the system has gone belly up. Thanks Excel for the non existent tech support. |
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| Author: | Sussex [ Fri Dec 18, 2009 10:40 pm ] |
| Post subject: | Re: Great system this is. |
Nigel wrote: Busiest night of the year and the system has gone belly up. Thanks Excel for the non existent tech support.
Problem down here is that it's too bloody dangerous to work.
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| Author: | Nigel [ Sat Dec 19, 2009 7:18 am ] |
| Post subject: | Re: Great system this is. |
Sussex wrote: Nigel wrote: Busiest night of the year and the system has gone belly up. Thanks Excel for the non existent tech support. Problem down here is that it's too bloody dangerous to work. Have you had some white stuff mate?? |
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| Author: | Super Fly [ Sat Dec 19, 2009 7:30 am ] |
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if you dont like the system or if its that sh** why dont you tell excel to shove it up where the sun dont shine? by the way you sound like the drivers who winge and moan to a newbie about everything theres no work, this job sucks, this is the wrong trade to be in and when the newbie asks how long you been a taxi driver?....... errrrrm 20 odd years! 
moral of the story if its that sh** why use it? |
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| Author: | Nigel [ Sat Dec 19, 2009 8:14 am ] |
| Post subject: | |
Super Fly wrote: if you dont like the system or if its that sh** why dont you tell excel to shove it up where the sun dont shine?
by the way you sound like the drivers who winge and moan to a newbie about everything theres no work, this job sucks, this is the wrong trade to be in and when the newbie asks how long you been a taxi driver?....... errrrrm 20 odd years! moral of the story if its that sh** why use it? The firm is tied into a contract which they can't get out of until April 2011. |
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| Author: | Sussex [ Sat Dec 19, 2009 9:46 am ] |
| Post subject: | Re: Great system this is. |
Nigel wrote: Have you had some white stuff mate??
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| Author: | Sussex [ Sat Dec 19, 2009 10:08 am ] |
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Even Nessie came down for the day. 
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| Author: | Nigel [ Sat Dec 19, 2009 10:29 am ] |
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Thats some serious snow there for Brighton given it's on the coast. I gather the roads are shocking?? |
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| Author: | echo15 [ Sat Dec 19, 2009 7:04 pm ] |
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Yeah I have some sympathy there Nigel ours locked the controllers out for no apparent reason @ 19.00 Friday night took an hour to find out how to get it back up! 
Seems when it gets really busy it just packs up, we are tied in too! |
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| Author: | bill_datamaster [ Sat Dec 19, 2009 11:50 pm ] |
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Quote: The firm is tied into a contract which they can't get out of until April 2011.
Is that the software provider or the network provider? I can understand companies like O2 needing to cover the cost of providing the “free” PDA hardware by means of a tied contract but to my way of thinking there’s no justification for a binding contract with a software provider. It’s always difficult to respond on topics like this without seeming to be trying to push our stuff but. Our approach is that if any company’s not happy with what we provide and think they can get better elsewhere then they’re free to go without any notice. Course that puts the onus on us to do our job right and make sure we keep our customers happy because these days we rely mainly on continued customer support for our existence. Perhaps when it comes time to renew your contract your managers might think twice about entering into such deals again. Bill 
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| Author: | Nigel [ Sun Dec 20, 2009 7:04 am ] |
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bill_datamaster wrote: Quote: The firm is tied into a contract which they can't get out of until April 2011. Is that the software provider or the network provider? I can understand companies like O2 needing to cover the cost of providing the “free” PDA hardware by means of a tied contract but to my way of thinking there’s no justification for a binding contract with a software provider. It’s always difficult to respond on topics like this without seeming to be trying to push our stuff but. Our approach is that if any company’s not happy with what we provide and think they can get better elsewhere then they’re free to go without any notice. Course that puts the onus on us to do our job right and make sure we keep our customers happy because these days we rely mainly on continued customer support for our existence. Perhaps when it comes time to renew your contract your managers might think twice about entering into such deals again. Bill Don't worry Bill the lad who owns our firm has got your number |
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| Author: | Nigel [ Sun Dec 20, 2009 7:06 am ] |
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echo15 wrote: Yeah I have some sympathy there Nigel ours locked the controllers out for no apparent reason @ 19.00 Friday night took an hour to find out how to get it back up!
Seems when it gets really busy it just packs up, we are tied in too! Where about's are you Echo?? Ours went down again last night at 20.00, the whole lot went belly up phones computers the whole shooting match. |
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| Author: | Super Fly [ Sun Dec 20, 2009 7:32 am ] |
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i know someone in Hatfield who got rid of the mercury system a couple of years back they installed cordic but had to carry on paying for the PDA's to o2. Surely your mobile contract aint with Mercury, and your hardware must be fairly new so why dont you just get some new software installed and carry on using the pda's with the new system? |
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| Author: | Nigel [ Sun Dec 20, 2009 7:58 am ] |
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Super Fly wrote: i know someone in Hatfield who got rid of the mercury system a couple of years back they installed cordic but had to carry on paying for the PDA's to o2. Surely your mobile contract aint with Mercury, and your hardware must be fairly new so why dont you just get some new software installed and carry on using the pda's with the new system?
It's a multitude of things mate, PDA's going down trying to connect to the Orange network, software crashing and locking up all the machines in the office, can't restart the system etc etc. We've been royally bent over with this system. The base ops have to give the work out manually because the system won't recognise the closest car, it will pull you from one end of the district to the other. |
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| Author: | bill_datamaster [ Mon Dec 21, 2009 2:07 pm ] |
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Changing software supplier shouldn’t involve having to change networks given they all work on the same principle. In Nige’s case, it may well be that PDA’s haven’t come directly from Orange in which case he might be locked into some sort of third party contract. Most companies with a contract directly with Orange will be paying between £2.50 and £3.50 a week per vehicle depending on the length of contract and the type of PDA being used. If the bills are more than this and aren’t being paid directly to Orange then there’s a strong possibility you’re tied to the software supplier.
Bill
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