Nigel wrote:
Please don't tell me you've signed up with Excel? We've had them for just under 3 years and we can't wait to have it taken out.
Our office is only 1½ miles away from Excel's office, trying to get them out to do something is beyond a joke, they'll sign you up then take your trousers down and bum rape you for every penny.
My advice to you is rip it out and put Auriga back in, your drivers will kick off because it does the opposite of what it's supposed to do. Your drivers will be doing more miles for less money.
Did they tell you the PDA's crash at least twice a day? Did they tell you that the drivers have to take the backs off and remove the battery and log back in again? Try doing that at 70mph on a motorway.
The system is full of faults and slows down when it's under pressure, it will crash at the busiest times and lose all your bookings for that night.
Some of the ringback numbers will be wrong, you'll do a ringback at 4am in the morning, the office will get a call from an irate person who's been dragged out of bed due to his phone ringing, he's not even ordered a Taxi.
If you want your buisness to survive rip it out and send it back and put Auriga back in.
There's a few firms in London who have got Excel, they also think it's a pile of brown stuff.
If you want anymore info PM me and I'll gladly advise you on what and not to do with the system.
So, reading between the lines, overall and at the end of the day, when all is said and done your bottom line is, your not generally in favour.
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