Taxi Driver Online :: View topic - Auotcab the disaster

I wish our firm would swerve over to Bill and Datamaster but they keep that shit Mercury system by Exel running the show and bolloxing everything up.

What's the point in having a system if you can't put it on Auto Dispatch?

Nidge2 wrote:

I have run midas/mercury for over 15 years now and it works fine BUT we have a simple set up with RADIOS it is only used to keep track of account work and advanced bookings

A;lthough their technical support can be a bit basic

well their HQ is in your manor if you feel that way about them stand outside the security hut thingy with a plackard I bet the friving test candidates will wonder what is going on though ! :lol:

Nidge2 wrote:

there's a new scheme out from mercury if you reccommend the system to a friend and they install mercury you get a brand new shiny PDA !

There you go Nidge persuade your rival firms to go on board and you can have a brand new PDA !! :lol:

Am I the only one who has issues with Autocab, we have been with them since 2003 and we just never seem to have hit it off it just seems to be one battle after another, they have just contacted me to renew the maintenance contract completely forgetting they had extended it due to previous problems.

I would be happy to show anyone the installation and equipment and talk through the problems we have encountered or am I just unlucky and should I believe all of the hype they spout about companies doubling their fleet?

We use d21,s and the office have no intention of changing them, I personally want a newer system, I mean we have 300+ cars and £72 a week coming of each car, I'm sure we could invest in a newer system,

Author:	yeloeric [ Sat Jul 20, 2013 11:14 am ]
Post subject:	Auotcab the disaster
Am I the only one who has issues with Autocab, we have been with them since 2003 and we just never seem to have hit it off it just seems to be one battle after another, they have just contacted me to renew the maintenance contract completely forgetting they had extended it due to previous problems. I would be happy to show anyone the installation and equipment and talk through the problems we have encountered or am I just unlucky and should I believe all of the hype they spout about companies doubling their fleet?

Author:	westside1 [ Sat Jul 20, 2013 12:46 pm ]
Post subject:	Re: Auotcab the disaster
We were with them for 6 years and when we wanted to update from the old D21 dataheads and upgrade our office PC's they wanted £17,000 just to change the PC's and approx. £700 per datahead. We jumped ship to DataMaster and it was the best move we ever made. We have so much more control over the system and if you want to customise it you just call them and if they can do it then they will, and usually for free! They won't try and hard sell you, they don't need to as they have a large satisfied customer base that do that for them. When we told Autocab that we were moving they dropped their prices to what we were going to spend with DataMaster, which in my eyes loses all credibility. We've never regretted the decision. Look for Bill on here and PM him.

Author:	yeloeric [ Sat Jul 20, 2013 4:20 pm ]
Post subject:	Re: Auotcab the disaster
Thanks for that Westside I have already done that and having Datamaster installed next month, like you they want £18,200 just to replace the D21s, but it is also the service situation every time there is a problem they claim it is every one else's equipment that is at fault, and when it turns out to be theirs never an apology, they expect you to crawl around on the floor pulling out plugs etc while you are trying to operate, I paid £8000 for a an office system upgrade 3 years ago and last week they told me that some equipment was obsolete !

Author:	westside1 [ Sat Jul 20, 2013 5:09 pm ]
Post subject:	Re: Auotcab the disaster
Nice one! I'm sure you won't regret the decision.

Author:	Nidge2 [ Fri Jul 26, 2013 7:59 am ]
Post subject:	Re: Auotcab the disaster
I wish our firm would swerve over to Bill and Datamaster but they keep that shit Mercury system by Exel running the show and bolloxing everything up. What's the point in having a system if you can't put it on Auto Dispatch?

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Author:	edders23 [ Sat Aug 03, 2013 5:25 pm ]
Post subject:	Re: Auotcab the disaster
Nidge2 wrote: I wish our firm would swerve over to Bill and Datamaster but they keep that shit Mercury system by Exel running the show and bolloxing everything up. What's the point in having a system if you can't put it on Auto Dispatch? I have run midas/mercury for over 15 years now and it works fine BUT we have a simple set up with RADIOS it is only used to keep track of account work and advanced bookings A;lthough their technical support can be a bit basic

Author:	Nidge2 [ Sun Aug 04, 2013 8:18 am ]
Post subject:	Re: Auotcab the disaster
edders23 wrote: Nidge2 wrote: I wish our firm would swerve over to Bill and Datamaster but they keep that shit Mercury system by Exel running the show and bolloxing everything up. What's the point in having a system if you can't put it on Auto Dispatch? I have run midas/mercury for over 15 years now and it works fine BUT we have a simple set up with RADIOS it is only used to keep track of account work and advanced bookings A;lthough their technical support can be a bit basic They did an update on Friday, I mean Friday of all days?? Exel are the only ones who can update a system and make it run worse. They wouldn't know their bollocks from their eyeballs if hey had a week to think where they were. They are a totally inept bunch of fuckin idiots.

Author:	edders23 [ Mon Aug 05, 2013 6:22 pm ]
Post subject:	Re: Auotcab the disaster
well their HQ is in your manor if you feel that way about them stand outside the security hut thingy with a plackard I bet the friving test candidates will wonder what is going on though !

Author:	Nidge2 [ Tue Aug 06, 2013 3:59 pm ]
Post subject:	Re: Auotcab the disaster
edders23 wrote: well their HQ is in your manor if you feel that way about them stand outside the security hut thingy with a plackard I bet the friving test candidates will wonder what is going on though ! Aye we can't interfere with the Driving Tests, the prospective Taxi Drivers.

Author:	edders23 [ Tue Aug 13, 2013 1:13 pm ]
Post subject:	Re: Auotcab the disaster
there's a new scheme out from mercury if you reccommend the system to a friend and they install mercury you get a brand new shiny PDA ! There you go Nidge persuade your rival firms to go on board and you can have a brand new PDA !!

Author:	Nidge2 [ Thu Aug 15, 2013 5:44 am ]
Post subject:	Re: Auotcab the disaster
edders23 wrote: Nidge2 wrote: I wish our firm would swerve over to Bill and Datamaster but they keep that shit Mercury system by Exel running the show and bolloxing everything up. What's the point in having a system if you can't put it on Auto Dispatch? I have run midas/mercury for over 15 years now and it works fine BUT we have a simple set up with RADIOS it is only used to keep track of account work and advanced bookings A;lthough their technical support can be a bit basic Midas was Stuart Harding's software until Exel stole all the codes and ran it as Mercury.

Author:	Nidge2 [ Thu Aug 15, 2013 5:45 am ]
Post subject:	Re: Auotcab the disaster
edders23 wrote: there's a new scheme out from mercury if you reccommend the system to a friend and they install mercury you get a brand new shiny PDA ! There you go Nidge persuade your rival firms to go on board and you can have a brand new PDA !! I'd sooner spoon my eyes out with a rusty spoon thank you. I wouldn't recommend Exel to my worse enemy.

Author:	TechGuy [ Fri Aug 23, 2013 2:36 pm ]
Post subject:	Re: Auotcab the disaster
yeloeric wrote: Am I the only one who has issues with Autocab, we have been with them since 2003 and we just never seem to have hit it off it just seems to be one battle after another, they have just contacted me to renew the maintenance contract completely forgetting they had extended it due to previous problems. I would be happy to show anyone the installation and equipment and talk through the problems we have encountered or am I just unlucky and should I believe all of the hype they spout about companies doubling their fleet? Definitely not the only one having issues. Feel free to PM me on the Forum, if i can help in anyway i will. TG

Author:	United Taxis 11 [ Wed Aug 28, 2013 9:22 pm ]
Post subject:	Re: Auotcab the disaster
We use d21,s and the office have no intention of changing them, I personally want a newer system, I mean we have 300+ cars and £72 a week coming of each car, I'm sure we could invest in a newer system,

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Author:	Nidge2 [ Fri Aug 30, 2013 9:17 am ]
Post subject:	Re: Auotcab the disaster
United Taxis 11 wrote: We use d21,s and the office have no intention of changing them, I personally want a newer system, I mean we have 300+ cars and £72 a week coming of each car, I'm sure we could invest in a newer system, 300+ cars paying in £72 a week, take away wages, running costs, TAX, VAT, Business Tax and rates. It's not all take, take, take.