Mercury down again most of the weekend, no signals, sending 2 cars for one job, jobs being cancelled on the drivers screens, plotting drivers in different plots miles away, computers in the office going belly up, no call back.

Another chapter from the inept crew at Exel.

is it really that bad?

why did your firm invest in such obvious sh*te?

have to disagree with nidge. comming up to 3 years with mercury and very little problem with the system. Was a point were we were going to leave but that was for finacial reasons but they sent a rep up and agreed on a fixed price for the next 3 years. Also got textback added so overall very happy on a system that is really very easy to use.

Hi Nidge2

Only new to this forum myself as we are a Taxi Firm in the west of Ireland running Datamaster,

Would your company not just cut there losses and switch to a different provider, Surely if all the Dispatchers and Drivers said it to the owners they might listen.

Mike

weve got no where near the amount of cars you have nidge. Weve only got 12. If the boss is saying that hes tied into a contract with them there are ways out of it.
keep a diary of all the faults.
put all there concerns in writing to mercury.
give them 90days notice to sort it out.
Make sure all letters are sent recorded delivery and explain that it is affecting your buisness.

That way if it day go to court for breech of contract you can show a judge that you have tried everything. What we found with the system was that just about every problem was caused by humans expecting the system to do what it wasnt designed to.

You said that it was putting drivers into other plots. ours did that for a week and it turned out that drivers wernt putting there pods on charge so the battery was running down and switching the gps off. never had the problem again

When we swap on to top admin it was taking up to a hour for the Object repository to load up. turns out it was the caller id preferences we had the system storing every job so mrs jones that goes from a to b every day had her job stored every day for 300 days. a click of a button and remove the 299 job templetes for her. we had to do this to all the jobs and now the result is 3 minutes to log onto top admin.

Just about everything is human fault. what other probs are you having with it

Hi Mike don't ever think about going over to Mercury, advise all the other taxi firms in your manor the same.

Wouldn't dream of it Nidge we've been running Datamaster for years and wouldn't dream of changing the system, it works flawless for us. and new features keep popping up which is great,

Datamaster are excellent to deal with, will always go the extra mile if they can.

Mike

ref Mercury, what does the incar PDA do, its not a satnav is it?