Icabbi & Mercury have joined forces so how do mercury customers feel about that will most of them change there data dispatch to Icabbi

They have from now stopped any further development on Mercury 2 as they have decided to stop throwing good money after bad.

Not had any letter from Excel tecnology telling me this are you sure or is it just a collaboration on a project

They've got rid of loads of staff so something must be going off.

Has any Mercury customer had the Icabbi system fitted?

yes theyve joined forces and be honest its geting worse. ive always told it like it is and had few debates over mercury with nidge. the 1st 3 years were great and the system worked briliant. The last 6 months have been a nightmare and the final straw was the recent update we had for the pda,s took all the drivers plate no,reg no and names out of the system which isnt a big issue as we just put them back in. But now we have pda,s comming up with " unepected error " and shutting down. also ringback/txtback just works when it feels like it and caller id not working on one of the linesand if we are taking a call and a driver trys a ringback the dialing tones and ringing bleeds over the phone call. we own the system yet still pay nearly £400 a month for support so ok lets phone support to get it sorted. Its your router it needs changing ok £300 later and hello support its still doing it. ok then its the batterys on the pda,s so £145 later and hello support its still doing it and has basicly been left like that for 6 weeks now. despite telling them its since the update we are told its imposible for it to be that.

Hope im wrong but i think all mercury customers will basicly be left to there own devices and are being pushed towards i cabbi thru lack of support. So we are on the look out for a new dispatch system but only being a small firm we really need to be able to use the equipment that we have and rent/buy software if thats possible. Did notice that when u phone mercury up the customer care option has been removed so there is no one to complain to now

They have from now stopped any further development on Mercury 2 as they have decided to stop throwing good money after bad.

I think the problem was they lost their original programming team when the business was sold since then they have struggled
I have been offered the chance to switch to Icabbi but as I am an older version of mercury 1 which works fine for our needs I am sticking to that

The original programming team were based at the old office at the back of the owners house the problem was when they decided to start again from scratch and then sold the business on losing most of that team half way through