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PostPosted: Sat Jun 18, 2016 11:31 am 
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Joined: Fri Apr 29, 2016 3:23 pm
Posts: 9
My "no loss of no claim bonus" windscreen repair is tied in with Autoglass. WHY?
1) Autoglass: "We will come and repair your screen on Saturday between 1 and 5pm."
2) Autoglass: "Just calling to confirm your screen appointment for Monday at 5pm." Me: "You said Saturday" Them: "No we didn't"
3) Monday 12.30pm Autoglass van pulls up. Guy jumps out and says "I'll not be doing this they've given me the wrong glass, I'll call the office" He jumped in the van and drove off.
4) I call my insurers and tell them how poor Autoglass are. "Everyone says that" says my insurer. They give me a local number and the local company came round and fixed my windscreen.
Why do insurers tie us in to Autoglass who are blatantly rubbish?


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PostPosted: Sat Jun 18, 2016 11:41 am 
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Joined: Tue Apr 03, 2007 11:27 pm
Posts: 17785
They don't actually tie you to any one repairer. They have contract with certain business partners which cuts down on the paperwork. You are always free to use your preferred repairer subject to cost approval.

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PostPosted: Sat Jun 18, 2016 12:24 pm 
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Joined: Thu May 03, 2007 8:15 pm
Posts: 8326
Can't say i have had anything but great service from autoglass...and I've a had a load of Windscreens over the years.


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PostPosted: Tue Jun 21, 2016 1:35 pm 
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Joined: Tue Apr 29, 2008 4:06 pm
Posts: 22095
Location: A City near Birmingham
I could ONLY use Autoglass when i needed to, and they are twice the price of others

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PostPosted: Tue Jun 21, 2016 7:17 pm 
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Joined: Thu Dec 15, 2011 8:45 am
Posts: 9815
Location: Clandestine, soon to be Russia.
Stepper wrote:
My "no loss of no claim bonus" windscreen repair is tied in with Autoglass. WHY?
1) Autoglass: "We will come and repair your screen on Saturday between 1 and 5pm."
2) Autoglass: "Just calling to confirm your screen appointment for Monday at 5pm." Me: "You said Saturday" Them: "No we didn't"
3) Monday 12.30pm Autoglass van pulls up. Guy jumps out and says "I'll not be doing this they've given me the wrong glass, I'll call the office" He jumped in the van and drove off.
4) I call my insurers and tell them how poor Autoglass are. "Everyone says that" says my insurer. They give me a local number and the local company came round and fixed my windscreen.
Why do insurers tie us in to Autoglass who are blatantly rubbish?



They're franchised out to franchisees.


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