Taxi Driver Online

Hello,

We are the founders of Traxi (https://www.traxi.online), a new online software solution for the taxi, minibus and coach industry. Traxi allows businesses working in the private hire industry to move their operation online and increase their customer base. Our goal is to help private hire companies transition from pen and paper to an intuitive web-based system that works on any device, where they can manage bookings, quotes, vehicles and interact with customers via our provided online presence.

We have been working closely with a local private hire firm while developing the system. Now that we have released the system for general sale, we are looking for additional private hire businesses to partner with.

We offer a 14 day free trial with no credit card required and there is no minimum contract. As an official partner of Traxi, we will work closely with you in order to get you up and running quickly and easily with our system and to support any questions you may have. After the trial has ended, you will then be transferred to our preferred partner subscription plan which includes a 33% discount on the standard subscription price you can see on our website, plus our continued partner support.

Our solution is completely web-based, meaning there is no hardware or software for you to install. You can sign up for a trial and begin using the system straight away. All we require are some basic details such as your email address.

If you would like further information or to begin a trial, please visit https://www.traxi.online, or contact us at hello@traxi.zendesk.com.

Thanks for reading,

Traxi

How is your product different from many of the others already selling to the trade?

In my view the market is awash with many similar products, and unless you have something the others don't have, and can keep them from copying it, I fear you might struggle.

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IDFIMH

Hi Sussex,

It's a good question and you are correct that there are other products on the market to choose from. Our goal is to help businesses that may otherwise struggle to take advantage of an online system. Many of the systems available on the market today require the installation of custom hardware, PDAs, servers etc. We are a web-based solution and require no extra hardware for our clients so our system can be accessed with their existing laptops, desktops and mobile phones.

Our focus isn't on the real-time dispatch aspect that many of the current systems provide, but on increasing the customer base of our clients by giving them an online presence that they would previously have had to pay a lot of money for an external web design company to create and host for them. Traxi provides a way for private hire companies to receive and respond to customer quotes online, from sources such as social media. It's also clear in this modern era of technology that customers are increasingly looking to book and pay for their transport completely online and without human-interaction. With Traxi, operators can interact with incoming quotes and bookings, with the system providing the interaction via email notifications to customers. We have experience in helping a completely paper based company with employees of varying levels of computer literacy to migrate to our online system where they can manage their quote, bookings, diary, driver scheduling etc.

Another difference from other solutions is that our system has been written from the ground up using the latest technologies over the past 3 years, so we can offer features that others cannot, such as real-time updates, notifications and high performance and response times. We are also able to update our system in a rapid, agile way to offer new features and improvements seamlessly. We offer integrations with other popular systems such as TrustPilot and PayPal, as well as features such as integrating with the DVLA to retrieve Tax and MOT data for your vehicles so that we can notify you of any renewals that are required.

We also believe that our simple and transparent pricing is something which is not common in the market. We do not charge set-up fees or support fees, just a flat fee per employee (£15 per month or £10 for early partners) that will interact with the system.

A final comparison I'd like to make is in the way we want to work with our clients. We are looking for early adopters to join us and to work closely with us, using their feedback to help improve our features, their experience and to support them in using the system. This type of business interaction isn't always possible for a lot of our competitors as their software has not been developed in a way that allows rapid development and deployment to their users, and their support teams aren't set up in this way.

I suspect you already realise this but this trade is a nightmare to deal with, not necessarily the financial side more so some of the idiots running the firms.

So I wish you well with that one.

Also for the last 10 years or so we have been bombarded by techie folks trying to get the trade to sign up to web based quoting/auctioning sites.

Those sites, or mainly the people behind them, thought it a good idea to get drivers and firms to bid downwards against one another. And then charge the taxi/ph trade for the privilege.

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IDFIMH

Thanks for the reply and the well wishes.

Our system has no data sharing between different firms, only between a single firm and it's own customers. There is no auction style quote feature and we do not intend to add one. All quotes are simply between a customer and the firm they have submitted the quote to.

Don't take it the wrong way, but why would a firm choose you guys over someone established when your more expensive than say Datamaster, Autocab, Icabbi

Autocab and Icabbi are both now full cloud systems and don't require the onsite servers etc of old that you mentioned. (Im not sure on Datamaster)

If its not designed for quick realtime dispatch, is it more designed for chauffeur and airport work?

How many cars has it been tested on?

Hi Janok,

We would hope that the benefits discussed above would be good reasons for joining us over the more established solutions. We're happy to hear all feedback on required features and any gaps that would stop our solution being useful to you.

We have also found our pricing to be very competitive in the market and would be happy to discuss this with clients further in order to compete with current solutions.

Our target is advanced bookings which includes the airport and chauffeur runs you have mentioned. We have tested the system with high loads and would certainly be interested to hear what type of load you may have and any concerns around that usage.

This is booking software not dispatch right ?

So you want us to use this as well as the dispatch systems we currently use, which already have built in booking facilities ?
Well good luck with that !

Hi Sasha,

Our software isn't aimed at firms who require real time dispatch, so no we wouldn't expect a company like that to use our system in conjunction with a dispatch system. Our target market is private hire firms that deal with advance bookings and recurring contracts.

That still means all private hire operators as they take advance bookings and have recurring contracts,they do not do immediate hiring.