Meter_Man wrote:
Hi, all.
Would like to know how efficient the job auto-allocation is with all the major dispatch systems. I have been informed that instead of a driver who is the closest to the pick-up location not been "offered" the job it will sometimes be allocated to a vehicle/driver who is perhaps 2 miles away from the pick-up point whereas the closest driver will be around the corner.
It is understood that this could happen for many reasons such as the closest driver being delayed etc.
However, would like to know if some systems are far superior to others.
Would also like to know if the dispatch system can be tailored/configured so that even if drivers are running slightly late the system will still offer the job to the closest even if it calculates that in doing so the taxi will be 5 minutes late past the booking time.
It all depends on how much time, and how much sense is used, during the set up period.
In short the main auto dispatch and app systems can do almost anything you want in respect ups.
Meter_Man wrote:
A taxi controller informs me that manually using the dispatch system is superior to auto-allocation but this to me defies the point of using one although the system he was using was a non-major, small unheard of system.
Depends on the size of the fleet.
Also there is no reason why you can't combine both.