Taxi Driver Online

Well I am completely confused here.... either we are talking at cross purposes here or you are are spoiling for a fight

I reckon it is down to the former.

Perhaps I am Tom.

However from my limited experience, I find that if people can get one up on you, without you knowing, then some of them will.

So if the Auriga system is able to be adjusted in someone's favour, at the expense of others, then it wont do for me.

I can well understand you wanting to adjust it to your requirements. But if some do it, just to gain a financial advantage over their work colleagues, then that would and does leave a bad taste in my mouth.

But hey, how many of us are angels?

Alex

Alex, I can see you viewpoint.

But your problem is with people and how organisations are structured not with a computer system.

To be a good system and sell, the system has to be adaptable. That way it can be configured to suit your organisation's needs. The fact that it makes it prone to abuse by the people you put in charge of it is another issue.

none as we are not dead yet.

Maybe or maybe not.

So after 79 posts and nearly 600 views, have we decided if Auriga is all that, or not as good as the price on the tin?

Alex

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ʎɐqǝ uo pɹɐoqʎǝʞ ɐ ʎnq ı ǝɯıʇ ʇsɐן ǝɥʇ sı sıɥʇ

Simply the best taxi forum in the whole wide world. www.taxi-driver.co.uk

you oversimplyfy,
the only ones that can afford the price on the tin are the big companies!

they seem happy.

OPINION: Auriga is the SAFE bet.

But, it is cumbersome and "old hat" DOS-based, and expensive.

But, it does work properly, and probably primarily because of the above factors. Its been about long enough to have had other operators go through the process of having all the bugs removed, years ago.

When you see the "Updates" (Bug Fixes?) rattling out on a regular basis on the newer programs, it does make one wonder a bit.

We don't have a system, but I have over the past few months travelled around to view a whole bundle of systems. Thus, I base my opinion on the comments heard from the people who have the systems working in their cab offices. The feedback you get from those with Auriga is, quite simply: confidence.

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There is Significant Unmet Demand for my Opinion.

Well put again Mr 7.

Sums it up well. Can't remember a bug report from Auriga.

Thing is that we are now at the end of this generation of systems. We are seeing the market leaders finally bring out their new packages, which are a long way forward in terms of technology and several new competitors entering the market.

What happens in the next two years will shape the industry for the next ten years. We may see the disappearance of Auriga or Autocab, but we may not.

yes but the market is tiny now as all the big companies are supplied.

new kit? yes bye bye Midas hello Mercury.

I would expect the keys factors are going to be

communications, obviously

Bureau services, the industry will consolidate, with bigger companies covering several towns.

Data speed.

Has anyone really thought about this big time?

Communications is clearly the name of the game an operator is in.

A Taxi Office, is, in effect, a Telephone Answering Bureaux.

A lot of telephone answering Bureauxs are moving to Asia.

Think Future. Think Big.

There will be no fundamental need for the "office" to be where the taxis are.

Scary eh?

I think the idea of call centers is very good. Don't think for a second that it will happen in many situations, but the savings for operators (and drivers please ) could be massive.

I'm right in saying that's the way Comcab work in Scotland?

Alex

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Simply the best taxi forum in the whole wide world. www.taxi-driver.co.uk

it's like that already. we have an 'office' in town but it's basically a waiting room, the main call centre/head office is slightly outside of the city centre.
the only time i go to the main office is to pay my rent once a week.

i think very soon there will be a backlash against these big companies who are moving their call centres to asia. theres a lot of UK jobs going under and its begining to [edited by admin] people off. i know some people who have recently changed thier gas account because of this. doesn't help when the person the other end of the phone not speaky good english and they have trouble understand my 'ere my luvver devon accent.