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Advice Please
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Author:  Bridget [ Tue Jul 13, 2004 4:47 am ]
Post subject:  Advice Please
We are using Auriga at the moment, which is OK but can go t*** up when its busy, it's sooooo slow :sad: :sad: . There are other issues with it too, like it dragging you to adjacent areas when you are first in the queue in the best area and you are on a *no job* it puts you on a barney in the wrong area :evil: :evil:

The GPS system is rubbish and doesn't benefit the drivers at all :sad:

We are looking at Cordic at the moment, which seems at face value to be a much better system.

Which system are you on and what are, if any, the good points?
Author:  Guest [ Tue Jul 13, 2004 7:22 am ]
Post subject: 
I think there was a time when Auriga was the best. That time has long gone. Living off past memories if you ask me.
It does go wrong quite often and the system seems to stack jobs in that it builds up jobs and gives them out on mass. When they promised that each job would go out straight away.
And has anybody really got value out of the bidding screen? :shock:
Author:  PHD69 [ Tue Jul 13, 2004 3:20 pm ]
Post subject: 
The bidding screen is far to slow, it will have jobs on it that have allready been 'allocated'. The firm I'm on uses a low band radio system and its totally useless, you get no reply's and dumped all over the place. Sorry in my opinion the Auriga system is past its sell by date, don't get me started on the GPS its crap. :sad: :sad: :sad:
Author:  Sussex [ Tue Jul 13, 2004 4:56 pm ]
Post subject: 
Oh dear, the firm I'm with is looking to add sat nav with the next supa dupa update. By all accounts you will be able to view the details of all out-standing jobs. As opposed to just the number of them.

I think drivers will pick and choose a bit more, but it saves driving past each other. :sad:
Author:  Cgull [ Tue Jul 13, 2004 8:06 pm ]
Post subject: 
We have a firm in Brighton that paid fortunes for Auriga sat nav and then the members voted not to use it.
Derrrrrrrrrrrrrrrrrrrrrrrr. :shock:
Author:  PooleTaxis [ Wed Jul 14, 2004 2:13 pm ]
Post subject:  Re: Advice Please
Bridget wrote:
We are using Auriga at the moment, which is OK but can go t*** up when its busy, it's sooooo slow :sad: :sad: . There are other issues with it too, like it dragging you to adjacent areas when you are first in the queue in the best area and you are on a *no job* it puts you on a barney in the wrong area :evil: :evil:

The GPS system is rubbish and doesn't benefit the drivers at all :sad:

We are looking at Cordic at the moment, which seems at face value to be a much better system.

Which system are you on and what are, if any, the good points?


Reply.
We have been using Cordic System since Nov. 2003 and are extremely happy with it.
If you want more info send us a private message.
T.
Author:  Guest [ Wed Jul 14, 2004 5:31 pm ]
Post subject: 
We have had the Auriga GPS system for about 15 months now, its not too bad when there are loads of jobs about but when it is quiet it is a pain in the butt. For example when it is busy you can bid for jobs three of four zones away but when it is quiet you can only bid for jobs in the next zone.
Also the zone plotting when you are clear can go astray.
Interestingly, we also have the call back system but the punters don't seem bothered about requesting it when they book, i get less than three jobs a week with callback on them.
I would like to know more about viewing job details as we don't have this facility.
Our office told us that when a controller has to go into a pre-booked job, as when a car calls in to ask for a price altering, that this can slow the system down for 20 seconds. Also if a car bids for a job, like a 4 seater bidding for a mini-bus job, the bid just freezes on the cars screen, then he has to cancell his bid, go to the bidding screen again and bid for another job. For info purposes we run about 35 cars on Saturday nights and thru the week on days.
Author:  Barnsley [ Wed Jul 14, 2004 10:50 pm ]
Post subject:  GPS Auriga
We have just been told we are going to change to GPS system with Auriga. Our firm is running about 135 cars at the moment. With about half out on a friday / staurday night so if what you are saying is right we could have some right problems.
Author:  Guest [ Thu Jul 15, 2004 7:17 am ]
Post subject: 
Anonymous wrote:
Interestingly, we also have the call back system but the punters don't seem bothered about requesting it when they book, i get less than three jobs a week with callback on them.

In my experience thats down to poor operating not being bothered to ask.
Author:  Guest [ Thu Jul 15, 2004 12:56 pm ]
Post subject: 
Anonymous wrote:
Anonymous wrote:
Interestingly, we also have the call back system but the punters don't seem bothered about requesting it when they book, i get less than three jobs a week with callback on them.

In my experience thats down to poor operating not being bothered to ask.


Couldn't agree more, I've lost count of the number of customers I've had to tell they have to ask for callback, not just assume it is done automatically. Telephonists can be lacking in so many respects :evil: :evil: but there again they are paid peanuts so what can you expect :roll: :roll:
Author:  scootch [ Thu Jul 15, 2004 2:30 pm ]
Post subject: 
Our office gave us a bucket load of leaflets to hand out to our passengers. The leaflet explained how to set up a mobile phone to alert the user when they asked for call back, this still only generated minimal interest.
The last time I asked about promoting the call back service the office manager told me that it took too long to explain to customers about the service over the phone when they were booking a car. He said that they could take three calls a minute just booking the simple jobs in , but when the telephonist started to explain about call back it dropped to something like one call per minute, he said that calls were not getting answered at busy times. I said that the best time to use call back was in the middle of the night from residential areas, the phone lines aren't busy at say, 2.30 on a tuesday morning, so when someone booked a car then it would be easy to ask the punter if they wanted call back. He changed tack then and said that they had tried this approach and the punters still said that they didn't want the call back service.
To be fair I don't work in the office so I can't comment it's just that looking at it from a drivers view point, the service is available but it just isn't getting promoted, if it was we would get more punters requesting it.
Author:  jason cole [ Thu Jul 15, 2004 4:50 pm ]
Post subject: 
As regards Callback, all the operator needs to say is, "your phone will ring a couple of times when the cab arrives"; how on Earth does it take 40 seconds to explain that?

Also, I would guess that the Auriga system queues up jobs to despatch them "en masse" to minimise the "cars-crossing" phenomenon that can occur when bookings are given straight out.
Author:  Sussex [ Thu Jul 15, 2004 5:16 pm ]
Post subject: 
A little birdie told me that soon on one of the call-backs, when the customer accepts it, their mobile phone book will be automatically up-dated to include the firms number under the taxi heading.

Seems like a good idea. :shock:
Author:  SCOT [ Fri Jul 16, 2004 2:44 am ]
Post subject: 
we are experiencing most of the above problems plus on a saturday night
its quite common to press callback then 15 mins later when the passenger is leaving your cab in town usually you get a call back succsesfull message,we are curently operating around 160 taxis, its not good for the punters who are used to callback and will ignore any horns sounded(which is illegal)but also any knocks on the door, the only answer is to try and educate the customer as to how it works and to explain the saturday demand which seems to be growing all the time, on another note dundee council have issued new licenses to the hack owners who forgot to renew them even those who continued to run cabs past their license expiry date
all the new licenses are hacks in a town which is already fighting to stop any new licenses being granted , it seems the council are now concerned about public safety its a pity they weren,t ten years ago, they should consider themself lucky im happy with my wav plate otherwise id have them through the court system quicker than a councillor decides to walk down a dark alley with a dodgy person
http://www.eveningtelegraph.co.uk/outpu ... 316t0.shtm
Author:  SCOT [ Fri Jul 16, 2004 2:45 am ]
Post subject: 
we are experiencing most of the above problems plus on a saturday night
its quite common to press callback then 15 mins later when the passenger is leaving your cab in town usually you get a call back succsesfull message,we are curently operating around 160 taxis, its not good for the punters who are used to callback and will ignore any horns sounded(which is illegal)but also any knocks on the door, the only answer is to try and educate the customer as to how it works and to explain the saturday demand which seems to be growing all the time, on another note dundee council have issued new licenses to the hack owners who forgot to renew them even those who continued to run cabs past their license expiry date
all the new licenses are hacks in a town which is already fighting to stop any new licenses being granted , it seems the council are now concerned about public safety its a pity they weren,t ten years ago, they should consider themself lucky im happy with my wav plate otherwise id have them through the court system quicker than a councillor decides to walk down a dark alley with a dodgy person
http://www.eveningtelegraph.co.uk/outpu ... 316t0.shtm
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